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NQF 3

A learner is able to demonstrate a basic understanding of the key concepts and knowledge of one or more fields or disciplines, in addition to the fundamental areas of study.

NQF3 Qualifications

Qualification: 20175: NC: Hygiene and Cleaning Supervision

Additional and Separate Integrated Learning Programmes

General LP: Deal with goods in a cleaning environment
Core 7839 Maintain the receipt, storage and issue of goods 3 5
Core 12035 Apply personal safety practices on a wastewater treatment works 2 4
Elective 110456 Identify additional value adding opportunities additional to an existing service level agreement in a cleaning environment 3 3

Qualification: 20184: NC: Banking

Option 1: Integrated programmes material set

20184 NC: Banking (Bank SETA) Integrated learning programmes 3 120
The integrated learning material sets are presented as learning programmes:
Type ID Unit Standard Title NQF Credits
Learning Programme 1: Apply Own Role within the Organisation and Team  
Elective 13912 Apply knowledge of self and team in order to develop a plan to enhance team performance 3 5
Elective 119153 Apply and implement corporate culture 3 2
Elective 11235 Maintain effective working relationships with other members of staff 3 1
Learning Programme 2: Provide Customer Service in the Banking Environment  
Elective 7175 Provide customer service in a banking environment 3 3
Elective 7179 Provide banking-related customer service in given situations 3 5
Elective 7177 Attend to customer enquiries face-to-face and on the telephone in a banking environment 3 4
Learning Programme 3: Deal with Notes and the Note Sorting Machine  
Elective 13425 Demonstrate skill in note handling 3 16
Elective 13322 Operate a note sorting machine 3 12
Learning Programme 4: Deal with Asset Based Financing for a Vehicle  
Elective 12757 Demonstrate an understanding of the legal and professional requirements pertaining to the asset based financing environment 3 12
Elective 12754 Prepare vehicle financing proposals and documentation 3 10
Learning Programme 5: Deal with Credit and Debit Card Requests  
Elective 114748 Effect and monitor the release of debit and credit cards to cardholders in a banking environment 3 6
Elective 114767 Administer requests to re-issue credit and debit cards in a banking environment 3 8
Learning Programme 6: Fundamental Mathematics  
Fundamental 9010 Demonstrate an understanding of the use of different number bases and measurement units and an awareness of error in the context of relevant calculations 3 2
Fundamental 9013 Describe, apply, analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts 3 4
Fundamental 7456 Use mathematics to investigate and monitor the financial aspects of personal, business and national issues 3 5
Fundamental 9012 Investigate life and work related problems using data and probabilities 3 5
Learning Programme 7: Fundamental Communication  
Fundamental 8968 Accommodate audience and context needs in oral communication 3 5
Fundamental 8969 Interpret and use information from texts 3 5
Fundamental 8970 Write texts for a range of communicative contexts 3 5
Fundamental 8971 Analyse and respond to a variety of literary texts 3 5
Note: The above learning programmes are available for sale as individual learning programmes

Qualification: 58308: NC: Informal Small Business Practice

Option 1: Single unit standards material set

58308 NC: Informal Small Business Practice (WR SETA) Note: Single unit standards for a qualification or learnership 3 120
The individual unit standard learning material sets have been developed for the following:
Type ID Unit Standard Title NQF Credits
Core 243804 Replenish stock in a retail business 3 12
Core 243805 Merchandise products in a retail business 3 12
Core 243806 Deal with customers in a retail business 3 8
Core 243807 Maintain a safe and secure environment in a retail business 3 8
Core 243809 Run a small business 3 12
Core 243810 Control cash in a small business 3 12
Fundamental 119457 Interpret and use information from texts 3 5
Fundamental 119458 Analyse and respond to a variety of literary texts 3 5
Fundamental 119465 Write/present/sign texts for a range of communicative contexts 3 5
Fundamental 119472 Accommodate audience and context needs in oral/signed communication 3 5
Fundamental 7456 Use mathematics to investigate and monitor the financial aspects of personal, business and national issues 3 5
Fundamental 9010 Demonstrate an understanding of the use of different number bases and measurement units and an awareness of error in the context of relevant calculations 3 2
Fundamental 9012 Investigate life and work related problems using data and probabilities 3 5
Fundamental 9013 Describe, apply, analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts 3 4
Select an additional minimum of 20 credits from the list below
Elective 9303 Communicate verbally with clients in a financial environment 3 3
Elective 14341 Keep informed about current affairs related to one`s own industry 2 4
Elective 14342 Manage time and work processes within a business environment 2 4
Elective 14359 Behave in a professional manner in a business environment 2 5
Elective 114890 Perform office functions in a wholesale and retail outlet 2 4
Elective 114891 Count stock for a stock-take 2 5
Elective 114893 Pack customer purchases at point of sales 2 3
Elective 114900 Sell products to customers in a Wholesale and Retail outlet 3 12
Elective 116931 Use a Graphical User Interface (GUI)-based web-browser to search the Internet 2 4

Qualification: 61591: NC: Information Technology: End User Computing

Option 1: Single unit standards material set

61591 National Certificate: Information Technology: End User Computing Learning Programme: 49077 (MICTS) Note: Single unit standards 3 130
The individual unit standard learning material sets have been developed for the following:
Type ID Unit Standard Title NQF Credits
Core 114076 Use computer technology to research a computer topic (Internet) 4 3
Core 115391 Demonstrate an understanding of the principles of the internet and the world-wide-web (Internet) 4 3
Core 116930 Use a Graphical User Interface (GUI)-based presentation application to enhance presentation appearance (MS PowerPoint) 3 5
Core 116931 Use a Graphical User Interface (GUI)-based web-browser to search the Internet (Internet) 2 4
Core 116935 Enhance, edit and organise electronic messages using a Graphical User Interface (GUI)-based messaging application (MS Outlook) 2 2
Core 116936 Use a Graphical User Interface (GUI)-based database application to work with simple databases (MS Access) 3 3
Core 116937 Use a Graphical User Interface (GUI)-based spreadsheet application to create and edit spreadsheets (MS Excel) 2 4
Core 116940 Use a Graphical User Interface (GUI)-based spreadsheet application to solve a given problem (MS Excel) 3 6
Core 116942 Use a GUI-based word processor to create merged documents (MS Word) 3 3
Core 116943 Using a Graphical User Interface (GUI)-based spreadsheet application, enhance the functionality and apply graph /charts to a spreadsheet (MS Excel) 4 3
Core 116945 Use electronic mail to send and receive messages (MS Outlook) 2 2
Core 117923 Use a Graphical User Interface (GUI)-based presentation application to prepare and produce a presentation according to a given brief (MS PowerPoint) 2 5
Core 117924 Use a Graphical User Interface (GUI)-based word processor to format documents (MS Word) 2 5
Core 117925 Describe the concepts of Information and Communication Technology (ICT) and the use of its components in a healthy and safe manner 2 3
Core 119078 Use a GUI-based word processor to enhance a document through the use of tables and columns (MS Word) 3 5
Fundamental 7456 Use mathematics to investigate and monitor the financial aspects of personal, business and national issues 3 5
Fundamental 8968 Accommodate audience and context needs in oral communication 3 5
Fundamental 8970 Write texts for a range of communicative contexts 3 5
Fundamental 8973 Use language and communication in occupational learning programmes 3 5
Fundamental 9010 Demonstrate an understanding of the use of different number bases and measurement units and an awareness of error in the context of relevant calculations 3 2
Fundamental 9012 Investigate life and work related problems using data and probabilities 3 5
Fundamental 9013 Describe, apply, analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts 3 4
Fundamental 11241 Perform Basic Business Calculations 3 6
Fundamental 13915 Demonstrate knowledge and understanding of HIV/AIDS in a workplace, and its effects on a business sub-sector, own organisation and a specific workplace 3 4
Fundamental 110023 Present information in report format 4 6
Select an additional minimum of 27 credits from the list below
Elective 7785 Function in a business environment 3 4
Elective 10135 Work as a project team member 4 8
Elective 10140 Apply a range of project management tools 4 8
Elective 13931 Monitor and control the maintenance of office equipment 3 4
Elective 14913 Explain the principles of computer networks 3 5
Elective 14917 Explain computer architecture concepts 4 7
Elective 14947 Describe data communications 3 4
Elective 114636 Demonstrate an understanding of preventative maintenance, environmental and safety issues in a computer environment 3 6
Elective 117156 Interpret basic financial statements 4 4
Elective 117927 Use a Graphical User Interface (GUI)-based database application to solve a given problem (MS Access) 4 6
Elective 117928 Describe the application and effect of Information and Communication Technologies (ICT) on society 4 5
Elective 258875 Design forms and reports using a Graphic User Interface (GUI) based database (MS Access) 4 4
Elective 258876 Work with spreadsheets (MS Excel) 4 3
Elective 258878 Ensure spreadsheet integrity to enhance reliability (MS Excel) 4 3
Elective 258879 Change the appearance of a spreadsheet (MS Excel) 3 3
Elective 258880 Utilise special features to enhance presentations (MS PowerPoint) 3 3
Elective 258883 Use generic functions in a Graphical User Interface (GUI)-environment (MS Windows) 1 4
Elective 258897 Apply electronic messaging and calendar application (MS Outlook) 2 2
Elective 258898 Review and create documents using a Graphical User Interface (GUI)-based word processor (MS Word) 3 7

Qualification: 61591: NC: Information Technology: End User Computing

Option 2: Integrated programmes material set 2

61591 National Certificate: Information Technology: End User Computing Learning Programme: 49077 (MICTS) Integrated learning programmes Electives: 258883; 258898; 258897; 258879; 258878; 258875; 117927 3 130
The integrated learning material sets are presented as learning programmes:
Type ID Unit Standard Title NQF Credits
Learning Programme 1: ICT  
Core 117925 Describe the concepts of Information and Communication Technology (ICT) and the use of its components in a healthy and safe manner 2 3
Elective 258883 Use generic functions in a Graphical User Interface (GUI)-environment 1 4
Learning Programme 2: MS Word  
Core 117924 Use a Graphical User Interface (GUI)-based word processor to format documents 2 5
Core 119078 Use a GUI-based word processor to enhance a document through the use of tables and columns 3 5
Elective 258898 Review and create documents using a Graphical User Interface (GUI)-based word processor 3 7
Core 116942 Use a GUI-based word processor to create merged documents 3 3
Learning Programme 3: Internet Explorer  
Core 115391 Demonstrate an understanding of the principles of the internet and the world-wide-web 4 3
Core 116931 Use a Graphical User Interface (GUI)-based web-browser to search the Internet 2 4
Core 114076 Use computer technology to research a computer topic 4 3
Learning Programme 4: MS Outlook  
Core 116945 Use electronic mail to send and receive messages 2 2
Elective 258897 Apply electronic messaging and calendar application 2 2
Core 116935 Enhance, edit and organise electronic messages using a Graphical User Interface (GUI)-based messaging application 2 2
Learning Programme 5: MS PowerPoint  
Core 117923 Use a Graphical User Interface (GUI)-based presentation application to prepare and produce a presentation according to a given brief 2 5
Core 116930 Use a Graphical User Interface (GUI)-based presentation application to enhance presentation appearance 3 5
Elective 258880 Utilise special features to enhance presentations 3 3
Learning Programme 6: MS Excel  
Core 116937 Use a Graphical User Interface (GUI)-based spreadsheet application to create and edit spreadsheets 2 4
Elective 258879 Change the appearance of a spreadsheet 3 3
Core 116943 Using a Graphical User Interface (GUI)-based spreadsheet application, enhance the functionality and apply graph /charts to a spreadsheet 4 3
Core 116940 Use a Graphical User Interface (GUI)-based spreadsheet application to solve a given problem 3 6
Elective 258878 Ensure spreadsheet integrity to enhance reliability 4 3
Learning Programme 7: MS Access  
Core 116936 Use a Graphical User Interface (GUI)-based database application to work with simple databases 3 3
Elective 258875 Design forms and reports using a Graphic User Interface (GUI) based database 4 4
Elective 117927 Use Graphical User Interface (GUI)-based database application to solve a given problem 4 6
Learning Programme 8: Financial Literacy  
Fundamental 11241 Perform Basic Business Calculations 3 6
Fundamental 7456 Use mathematics to investigate and monitor the financial aspects of personal, business and national issues 3 5
Learning Programme 9: Communication  
Fundamental 8973 Use language and communication in occupational learning programmes 3 5
Fundamental 8968 Accommodate audience and context needs in oral communication 3 5
Fundamental 8970 Write texts for a range of communicative contexts 3 5
Fundamental 110023 Present information in report format 4 6
Fundamental 13915 Demonstrate knowledge and understanding of HIV/AIDS in a workplace, and its effects on a business sub-sector, own organisation and a specific workplace 3 4
Learning Programme 10: Mathematical Literacy  
Fundamental 9010 Demonstrate an understanding of the use of different number bases and measurement units and an awareness of error in the context of relevant calculations 3 2
Fundamental 9013 Describe, apply, analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts 3 4
Fundamental 9012 Investigate life and work related problems using data and probabilities 3 5
Note: The above learning programmes are available for sale as individual learning programmes

Qualification: 61591: NC: Information Technology: End User Computing

Option 3: Integrated programmes material set 3

61591 National Certificate: Information Technology: End User Computing Learning Programme: 49077 (MICTS) Integrated learning programmes Electives: 258883; 117928; 10135; 258898; 258879 3 130
The integrated learning material sets are presented as learning programmes:
Type ID Unit Standard Title NQF Credits
Learning Programme 1: ICT and MS Windows  
Core 117925 Describe the concepts of Information and Communication Technology (ICT) and the use of its components in a healthy and safe manner 2 3
Elective 258883 Use generic functions in a Graphical User Interface (GUI)-environment 1 4
Elective 117928 Describe the application and effect of Information and Communication Technologies (ICT) on society 4 5
Learning Programme 2: Internet Explorer  
Core 115391 Demonstrate an understanding of the principles of the internet and the world-wide-web 4 3
Core 116931 Use a Graphical User Interface (GUI)-based web-browser to search the Internet 2 4
Core 114076 Use computer technology to research a computer topic 4 3
Elective 10135 Work as a Project Team Member 4 8
Learning Programme 3: MS Word  
Core 117924 Use a Graphical User Interface (GUI)-based word processor to format documents 2 5
Core 119078 Use a GUI-based word processor to enhance a document through the use of tables and columns 3 5
Core 116942 Use a GUI-based word processor to create merged documents 3 3
Elective 258898 Review and create documents using a Graphical User Interface (GUI)-based word processor 3 7
Learning Programme 4: MS Outlook  
Core 116945 Use electronic mail to send and receive messages 2 2
Core 116935 Enhance, edit and organise electronic messages using a Graphical User Interface (GUI)-based messaging application 2 2
Learning Programme 5: MS PowerPoint  
Core 117923 Use a Graphical User Interface (GUI)-based presentation application to prepare and produce a presentation according to a given brief 2 5
Core 116930 Use a Graphical User Interface (GUI)-based presentation application to enhance presentation appearance 3 5
Learning Programme 6: MS Excel  
Core 116937 Use a Graphical User Interface (GUI)-based spreadsheet application to create and edit spreadsheets 2 4
Core 116943 Using a Graphical User Interface (GUI)-based spreadsheet application, enhance the functionality and apply graph /charts to a spreadsheet 4 3
Core 116940 Use a Graphical User Interface (GUI)-based spreadsheet application to solve a given problem 3 6
Elective 258879 Change the appearance of a spreadsheet 3 3
Learning Programme 7: MS Access  
Core 116936 Use a Graphical User Interface (GUI)-based database application to work with simple databases 3 3
Learning Programme 8: Financial Literacy  
Fundamental 11241 Perform Basic Business Calculations 3 6
Fundamental 7456 Use mathematics to investigate and monitor the financial aspects of personal, business and national issues 3 5
Learning Programme 9: Communication  
Fundamental 8973 Use language and communication in occupational learning programmes 3 5
Fundamental 8968 Accommodate audience and context needs in oral communication 3 5
Fundamental 8970 Write texts for a range of communicative contexts 3 5
Fundamental 110023 Present information in report format 4 6
Fundamental 13915 Demonstrate knowledge and understanding of HIV/AIDS in a workplace, and its effects on a business sub-sector, own organisation and a specific workplace 3 4
Learning Programme 10: Mathematical Literacy  
Fundamental 9010 Demonstrate an understanding of the use of different number bases and measurement units and an awareness of error in the context of relevant calculations 3 2
Fundamental 9013 Describe, apply, analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts 3 4
Fundamental 9012 Investigate life and work related problems using data and probabilities 3 5
Note: The above learning programmes are available for sale as individual learning programmes

Qualification: 63409: NC: Wholesale and Retail Operations

Specialisation: Stock Control in a Retail Outlet

Option 1: Single unit standards material set for a Learnership

63409 National Certificate: Wholesale and Retail Operations Specialisation: Stock control in a retail/wholesale outlet Note: Single unit standards for a learnership 3 170

The individual unit standard learning material sets have been developed for the following:

Type ID Unit Standard Title NQF Credits
Core 114895 Define the core concepts of the wholesale and retail environment 2 10
Core 258155 Explain the factors that impact on the bottom line of a Wholesale and Retail unit 3 10
Core 258156 Build customer relations in an operational unit 3 10
Core 258161 Apply theft, fraud and safety controls in a Wholesale and Retail outlet 3 8
Fundamental 7456 Use mathematics to investigate and monitor the financial aspects of personal, business and national issues 3 5
Fundamental 9010 Demonstrate an understanding of the use of different number bases and measurement units and an awareness of error in the context of relevant calculations 3 2
Fundamental 9012 Investigate life and work-related problems using data and probabilities 3 5
Fundamental 9013 Describe, apply, analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts 3 4
Fundamental 119457 Interpret and use information from texts 3 5
Fundamental 119465 Write/present/sign texts for a range of communicative contexts 3 5
Fundamental 119467 Use language and communication in occupational learning programmes 3 5
Fundamental 119472 Accommodate audience and context needs in oral/signed communication 3 5
Compulsory Elective 114891 Count stock for a stock-take (in a retail / wholesale outlet) 2 5
Compulsory Elective 114892 Dispatch stock (in a retail / wholesale outlet) 3 10
Compulsory Elective 114896 Receive stock (in a retail / wholesale outlet) 3 12
Compulsory Elective 117897 Maintain stock balances in a distribution centre 3 8
Compulsory Elective 258175 Break bulk, pack and label stock 2 8
Select an additional minimum of 53 credits from the list below for a learnership
Elective 9506 Communicate in an assertive manner with clients and fellow workers 4 4
Elective 13912 Apply knowledge of self and team in order to develop a plan to enhance team performance 3 5
Elective 13931 Monitor and control the maintenance of office equipment 3 4
Elective 13932 Prepare and process documents for financial and banking processes 3 5
Elective 113852 Apply occupational health, safety and environmental principles 3 10
Elective 113909 Coach a team member in order to enhance individual performance in work environment 3 5
Elective 114893 Pack customer purchases at point of sales 2 3
Elective 114902 Operate a computer in a Wholesale/Retail outlet 2 6
Elective 242668 Demonstrate knowledge and application of the Occupational Health and Safety Act, 85 of 1993 (OHSA) (as amended) and the responsibilities of management in terms of the Act 4 4
Elective 242811 Prioritise time and work for self and team 4 5
Elective 242816 Conduct a structured meeting 4 5
Elective 242819 Motivate and Build a Team 4 10
Elective 243672 Maintain the stockroom 3 10
Elective 243679 Recommend orders for clients in a fast moving consumer goods environment 3 8
Elective 243680 Take orders from customers 3 12
Elective 243681 Uplift stock for return 3 5
Elective 243712 Address customer queries in a wholesale environment 3 10
Elective 243804 Replenish stock in a retail business 3 12
Elective 243805 Merchandise products in a retail business 3 12
Elective 243806 Deal with customers in a retail business 3 8
Elective 243809 Run a small business 3 12
Elective 243810 Control cash in a small business 3 12
Elective 252202 Deal with brand, product and service promotions 4 4
Elective 252203 Demonstrate an understanding of the target market 4 4
Elective 252210 Handle a range of customer complaints 4 4
Elective 252211 Demonstrate an understanding of the competitive environment and product positioning 4 6
Elective 258157 Explain the processing of transactions in a wholesale and retail outlet 2 6
Elective 258160 Demonstrate knowledge of products in own area of operation in a Wholesale and Retail environment 3 8
Elective 258162 Sell products to customers in a wholesale and retail outlet 3 12
Elective 258215 Present a visual display in a wholesale or retail outlet 3 8
Elective 258217 Evaluate a visually merchandised display 3 12
Elective 258221 Explain the role of visual merchandising in the organisation 3 4

Important Note: The WR SETA learnership document incorrectly indicates unit standard 117897: Maintain stock balances in a distribution centre as a compulsory Elective for the specialisation: Stock control in a retail/wholesale outlet. The WR SETA requires this unit standard to form part of the learning in this qualification as a learnership..

Qualification: 63409: NC: Wholesale and Retail Operations

Option 2: Integrated programmes material set for a Learnership

63409 National Certificate: Wholesale and Retail Operations Specialisation: Stock control in a retail/wholesale outlet Integrated learning programmes for a learnership 3 163
The integrated learning material sets are presented as learning programmes:
Type ID Unit Standard Title NQF Credits
Learning Programme 1: core concepts 
Core 114895 Define the core concepts of the wholesale and retail environment 2 10
Elective 258215 Present a visual display in a wholesale or retail outlet 3 8
Learning Programme 2: Occupational Learning 
Fundamental 119467 Use language and communication in occupational learning programmes 3 5
Fundamental 9012 Investigate life and work related problems using data and probabilities 3 5
Learning Programme 3: Customer Service 
Core 258156 Build customer relations in an operational unit 3 10
Fundamental 119472 Accommodate audience and context needs in oral/signed communication 3 5
Learning Programme 4: Financial Aspects 
Fundamental 7456 Use mathematics to investigate and monitor the financial aspects of personal, business and national issues 3 5
Core 258155 Explain the factors that impact on the bottom line of a Wholesale and Retail unit 3 10
Learning Programme 5: Written communication 
Fundamental 119457 Interpret and use information from texts 3 5
Fundamental 119465 Write/present/sign texts for a range of communicative contexts 3 5
Learning Programme 6: Mathematical Literacy 
Fundamental 9010 Demonstrate an understanding of the use of different number bases and measurement units and an awareness of error in the context of relevant calculations 3 2
Fundamental 9013 Describe, apply, analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts 3 4
Learning Programme 7: Theft, Fraud and Safety 
Core 258161 Apply theft, fraud and safety controls in a Wholesale and Retail outlet 3 8
Elective 117877 Perform one-to-one training on the job 3 4
Learning Programme 8: Receive and Dispatch Stock 
Compulsory Elective 114896 Receive stock (in a retail / wholesale outlet) 3 12
Compulsory Elective 114892 Dispatch stock (in a retail / wholesale outlet) 3 10
Learning Programme 9: Deal with Stock 
Compulsory Elective 114891 Count stock for a stock-take (in a retail / wholesale outlet) 2 5
Compulsory Elective 258175 Break bulk, pack and label stock 2 8
Compulsory Elective 117897 Maintain stock balances in a distribution centre 3 8
Please contact GTM for the layout that is currently in development progress

Important Note: The WR SETA learnership document incorrectly indicates unit standard 117897: Maintain stock balances in a distribution centre as a compulsory Elective for the specialisation: Stock control in a retail/wholesale outlet. The WR SETA requires this unit standard to form part of the learning in this qualification as a learnership..

Qualification: 63409: NC: Wholesale and Retail Operations

Specialisation: Stock Control in a Distribution Centre

Option 3: Single unit standards material set for a Learnership

63409 National Certificate: Wholesale and Retail Operations Specialisation: Stock Control in a Distribution Centre Note: Single unit standards for a learnership 3 170
The integrated learning material sets are presented as learning programmes:
Type ID Unit Standard Title NQF Credits
Core 114895 Define the core concepts of the wholesale and retail environment 2 10
Core 258155 Explain the factors that impact on the bottom line of a Wholesale and Retail unit 3 10
Core 258156 Build customer relations in an operational unit 3 10
Core 258161 Apply theft, fraud and safety controls in a Wholesale and Retail outlet 3 8
Fundamental 7456 Use mathematics to investigate and monitor the financial aspects of personal, business and national issues 3 5
Fundamental 9010 Demonstrate an understanding of the use of different number bases and measurement units and an awareness of error in the context of relevant calculations 3 2
Fundamental 9012 Investigate life and work related problems using data and probabilities 3 5
Fundamental 9013 Describe, apply, analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts 3 4
Fundamental 119457 Interpret and use information from texts 3 5
Fundamental 119465 Write/present/sign texts for a range of communicative contexts 3 5
Fundamental 119467 Use language and communication in occupational learning programmes 3 5
Fundamental 119472 Accommodate audience and context needs in oral/signed communication 3 5
Compulsory Elective 114896 Receive stock (in a retail / wholesale outlet) 3 12
Compulsory Elective 117891 Dispatch stock from a distribution centre (DC/Warehouse) 3 12
Compulsory Elective 117897 Maintain stock balances in a distribution centre 3 8
Compulsory Elective 117901 Receive stock in a DC/Warehouse 3 15
Select an additional minimum of 49 credits from the list below for a learnership
Elective 9506 Communicate in an assertive manner with clients and fellow workers 4 4
Elective 13912 Apply knowledge of self and team in order to develop a plan to enhance team performance 3 5
Elective 13931 Monitor and control the maintenance of office equipment 3 4
Elective 13932 Prepare and process documents for financial and banking processes 3 5
Elective 113852 Apply occupational health, safety and environmental principles 3 10
Elective 113909 Coach a team member in order to enhance individual performance in work environment 3 5
Elective 114891 Count stock for a stock-take 2 5
Elective 114892 Dispatch stock 3 10
Elective 114893 Pack customer purchases at point of sales 2 3
Elective 114902 Operate a computer in a Wholesale/Retail outlet 2 6
Elective 117877 Perform one-to-one training on the job 3 4
Elective 242668 Demonstrate knowledge and application of the Occupational Health and Safety Act, 85 of 1993 (OHSA) (as amended) and the responsibilities of management in terms of the Act 4 4
Elective 242811 Prioritise time and work for self and team 4 5
Elective 242816 Conduct a structured meeting 4 5
Elective 242819 Motivate and Build a Team 4 10
Elective 243672 Maintain the stockroom 3 10
Elective 243679 Recommend orders for clients in a fast moving consumer goods environment 3 8
Elective 243680 Take orders from customers 3 12
Elective 243681 Uplift stock for return 3 5
Elective 243712 Address customer queries in a wholesale environment 3 10
Elective 243804 Replenish stock in a retail business 3 12
Elective 243805 Merchandise products in a retail business 3 12
Elective 243806 Deal with customers in a retail business 3 8
Elective 243809 Run a small business 3 12
Elective 243810 Control cash in a small business 3 12
Elective 252202 Deal with brand, product and service promotions 4 4
Elective 252203 Demonstrate an understanding of the target market 4 4
Elective 252210 Handle a range of customer complaints 4 4
Elective 252211 Demonstrate an understanding of the competitive environment and product positioning 4 6
Elective 258157 Explain the processing of transactions in a wholesale and retail outlet 2 6
Elective 258160 Demonstrate knowledge of products in own area of operation in a Wholesale and Retail environment 3 8
Elective 258162 Sell products to customers in a wholesale and retail outlet 3 12
Elective 258175 Break bulk, pack and label stock 2 8
Elective 258215 Present a visual display in a wholesale or retail outlet 3 8
Elective 258217 Evaluate a visually merchandised display 3 12
Elective 258221 Explain the role of visual merchandising in the organisation 3 4

Important Note: The WR SETA learnership document incorrectly indicates unit standard 114896: Receive stock (in a retail / wholesale outlet) as a compulsory Elective for the specialisation: Stock control in a Distribution Centre. The WR SETA requires this unit standard to form part of the learning in this qualification as a learnership. The SAQA qualification document requires unit standard 117891: Dispatch stock from a DC, NQF Level 3; 12 credits, to be part of the qualification specialisation. So, both unit standards are provided as part of the qualification and/or learnership material sets – to meet the WR SETA requirements.

Qualification: 63409: NC: Wholesale and Retail Operations

Option 4: Integrated programmes material set for a Learnership

63409 National Certificate: Wholesale and Retail Operations Specialisation: Stock Control in a Distribution Centre Integrated learning programmes for a learnership 3 122 (minimum (120)
The integrated learning material sets are presented as learning programmes:
Type ID Unit Standard Title NQF Credits
Learning Programme 1: core concepts 
Core 114895 Define the core concepts of the wholesale and retail environment 2 10
Learning Programme 2: Occupational Learning 
Fundamental 119467 Use language and communication in occupational learning programmes 3 5
Fundamental 9012 Investigate life and work related problems using data and probabilities 3 5
Learning Programme 3: Verbal Communication 
Fundamental 119472 Accommodate audience and context needs in oral/signed communication 3 5
Learning Programme 4: Written communication 
Fundamental 119457 Interpret and use information from texts 3 5
Fundamental 119465 Write/present/sign texts for a range of communicative contexts 3 5
Learning Programme 5: Financial Aspects 
Fundamental 7456 Use mathematics to investigate and monitor the financial aspects of personal, business and national issues 3 5
Core 258155 Explain the factors that impact on the bottom line of a Wholesale and Retail unit 3 10
Learning Programme 6: Mathematical Literacy 
Fundamental 9010 Demonstrate an understanding of the use of different number bases and measurement units and an awareness of error in the context of relevant calculations 3 2
Fundamental 9013 Describe, apply, analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts 3 4
Learning Programme 7: Theft, Fraud and Safety 
Core 258161 Apply theft, fraud and safety controls in a Wholesale and Retail outlet 3 8
Learning Programme 8: Customer Service 
Core 258156 Build customer relations in an operational unit 3 10
Learning Programme 9: Receive Stock 
Compulsory Elective 117901 Receive stock in a DC/Warehouse 3 15
Compulsory Elective 114896 Receive stock (in a retail / wholesale outlet) 3 12
Learning Programme 10: Dispatch Stock 
Compulsory Elective 117891 Dispatch stock from a distribution centre (DC/Warehouse) 3 12
Learning Programme 11: Maintain Stock Balances 
Compulsory Elective 117897 Maintain stock balances in a distribution centre 3 8
Elective 114902 Operate a computer 2 6

Note: The above learning programmes are available for sale as individual learning programmes

Important Note: The WR SETA learnership document incorrectly indicates unit standard 114896: Receive stock (in a retail / wholesale outlet) as a compulsory Elective for the specialisation: Stock control in a Distribution Centre. The WR SETA requires this unit standard to form part of the learning in this qualification as a learnership. The SAQA qualification document requires unit standard 117891: Dispatch stock from a DC, NQF Level 3; 12 credits, to be part of the qualification specialisation. So, both unit standards are provided as part of the qualification and/or learnership material sets – to meet the WR SETA requirements.

Qualification: 63409: NC: Wholesale and Retail Operations

Specialisation: Retail Sales

Option 5: Single unit standards material set for a Learnership

63409 National Certificate: Wholesale and Retail Operations Specialisation: Retail Sales Note: Single unit standards for a learnership 3 137
The individual unit standard learning material sets have been developed for the following:
Type ID Unit Standard Title NQF Credits
Core 114895 Define the core concepts of the wholesale and retail environment 2 10
Core 258155 Explain the factors that impact on the bottom line of a Wholesale and Retail unit 3 10
Core 258156 Build customer relations in an operational unit 3 10
Core 258161 Apply theft, fraud and safety controls in a Wholesale and Retail outlet 3 8
Fundamental 7456 Use mathematics to investigate and monitor the financial aspects of personal, business and national issues 3 5
Fundamental 9010 Demonstrate an understanding of the use of different number bases and measurement units and an awareness of error in the context of relevant calculations 3 2
Fundamental 9012 Investigate life and work related problems using data and probabilities 3 5
Fundamental 9013 Describe, apply, analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts 3 4
Fundamental 119457 Interpret and use information from texts 3 5
Fundamental 119465 Write/present/sign texts for a range of communicative contexts 3 5
Fundamental 119467 Use language and communication in occupational learning programmes 3 5
Fundamental 119472 Accommodate audience and context needs in oral/signed communication 3 5
Compulsory Elective 114902 Operate a computer 2 6
Compulsory Elective 258160 Demonstrate knowledge of products in own area of operation in a Wholesale and Retail environment 3 8
Compulsory Elective 258162 Sell products to customers in a wholesale and retail outlet 3 12
Select an additional minimum of 20 credits from the list below for a qualification
Elective 9506 Communicate in an assertive manner with clients and fellow workers 4 4
Elective 13912 Apply knowledge of self and team in order to develop a plan to enhance team performance 3 5
Elective 13931 Monitor and control the maintenance of office equipment 3 4
Elective 13932 Prepare and process documents for financial and banking processes 3 5
Elective 113852 Apply occupational health, safety and environmental principles 3 10
Elective 113909 Coach a team member in order to enhance individual performance in work environment 3 5
Elective 114891 Count stock for a stock-take 2 5
Elective 114893 Pack customer purchases at point of sales 2 3
Elective 114896 Receive stock 3 12
Elective 114902 Operate a computer in a Wholesale/Retail outlet 2 6
Elective 117877 Perform one-to-one training on the job 3 4
Elective 242668 Demonstrate knowledge and application of the Occupational Health and Safety Act, 85 of 1993 (OHSA) (as amended) and the responsibilities of management in terms of the Act 4 4
Elective 242811 Prioritise time and work for self and team 4 5
Elective 242816 Conduct a structured meeting 4 5
Elective 242819 Motivate and Build a Team 4 10
Elective 243672 Maintain the stockroom 3 10
Elective 243679 Recommend orders for clients in a fast moving consumer goods environment 3 8
Elective 243680 Take orders from customers 3 12
Elective 243681 Uplift stock for return 3 5
Elective 243712 Address customer queries in a wholesale environment 3 10
Elective 243804 Replenish stock in a retail business 3 12
Elective 243805 Merchandise products in a retail business 3 12
Elective 243806 Deal with customers in a retail business 3 8
Elective 243809 Run a small business 3 12
Elective 243810 Control cash in a small business 3 12
Elective 252202 Deal with brand, product and service promotions 4 4
Elective 252203 Demonstrate an understanding of the target market 4 4
Elective 252210 Handle a range of customer complaints 4 4
Elective 252211 Demonstrate an understanding of the competitive environment and product positioning 4 6
Elective 258157 Explain the processing of transactions in a wholesale and retail outlet 2 6
Elective 258175 Break bulk, pack and label stock 2 8
Elective 258215 Present a visual display in a wholesale or retail outlet 3 8
Elective 258217 Evaluate a visually merchandised display 3 12
Elective 258221 Explain the role of visual merchandising in the organisation 3 4

Qualification: 63409: NC: Wholesale and Retail Operations

Option 6: Integrated programmes material set for a Learnership

63409 National Certificate: Wholesale and Retail Operations Specialisation: Retail Sales Integrated learning programmes for a learnership 3 137

The integrated learning material sets are presented as learning programmes:

Please contact GTM for the layout that is currently in development progress

Qualification: 63409: NC: Wholesale and Retail Operations

Specialisation: Wholesale Sales

Option 7: Single unit standards material set for a Learnership

63409 National Certificate: Wholesale and Retail Operations Specialisation: Wholesale Sales Note: Single unit standards for a learnership 3 170
The individual unit standard learning material sets have been developed for the following:
Type ID Unit Standard Title NQF Credits
Core 114895 Define the core concepts of the wholesale and retail environment 2 10
Core 258155 Explain the factors that impact on the bottom line of a Wholesale and Retail unit 3 10
Core 258156 Build customer relations in an operational unit 3 10
Core 258161 Apply theft, fraud and safety controls in a Wholesale and Retail outlet 3 8
Fundamental 7456 Use mathematics to investigate and monitor the financial aspects of personal, business and national issues 3 5
Fundamental 9010 Demonstrate an understanding of the use of different number bases and measurement units and an awareness of error in the context of relevant calculations 3 2
Fundamental 9012 Investigate life and work related problems using data and probabilities 3 5
Fundamental 9013 Describe, apply, analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts 3 4
Fundamental 119457 Interpret and use information from texts 3 5
Fundamental 119465 Write/present/sign texts for a range of communicative contexts 3 5
Fundamental 119467 Use language and communication in occupational learning programmes 3 5
Fundamental 119472 Accommodate audience and context needs in oral/signed communication 3 5
Compulsory Elective 114902 Operate a computer in a Wholesale/Retail outlet 3 6
Compulsory Elective 243680 Take orders from customers 3 12
Compulsory Elective 243712 Address customer queries in a wholesale environment 3 10
Select an additional minimum of 55 credits from the list below for a learnership
Elective 9506 Communicate in an assertive manner with clients and fellow workers 4 4
Elective 13912 Apply knowledge of self and team in order to develop a plan to enhance team performance 3 5
Elective 13931 Monitor and control the maintenance of office equipment 3 4
Elective 13932 Prepare and process documents for financial and banking processes 3 5
Elective 113852 Apply occupational health, safety and environmental principles 3 10
Elective 113909 Coach a team member in order to enhance individual performance in work environment 3 5
Elective 114891 Count stock for a stock-take 2 5
Elective 114892 Dispatch stock 3 10
Elective 114893 Pack customer purchases at point of sales 2 3
Elective 114896 Receive stock 3 12
Elective 117877 Perform one-to-one training on the job 3 4
Elective 117891 Dispatch stock from a DC 3 12
Elective 117897 Maintain stock balances 3 8
Elective 117901 Receive stock in a DC/Warehouse 3 15
Elective 242668 Demonstrate knowledge and application of the Occupational Health and Safety Act, 85 of 1993 (OHSA) (as amended) and the responsibilities of management in terms of the Act 4 4
Elective 242811 Prioritise time and work for self and team 4 5
Elective 242816 Conduct a structured meeting 4 5
Elective 242819 Motivate and Build a Team 4 10
Elective 243672 Maintain the stockroom 3 10
Elective 243679 Recommend orders for clients in a fast moving consumer goods environment 3 8
Elective 243681 Uplift stock for return 3 5
Elective 243804 Replenish stock in a retail business 3 12
Elective 243805 Merchandise products in a retail business 3 12
Elective 243806 Deal with customers in a retail business 3 8
Elective 243809 Run a small business 3 12
Elective 243810 Control cash in a small business 3 12
Elective 252202 Deal with brand, product and service promotions 4 4
Elective 252203 Demonstrate an understanding of the target market 4 4
Elective 252210 Handle a range of customer complaints 4 4
Elective 252211 Demonstrate an understanding of the competitive environment and product positioning 4 6
Elective 258157 Explain the processing of transactions in a wholesale and retail outlet 2 6
Elective 258160 Demonstrate knowledge of products in own area of operation in a Wholesale and Retail environment 3 8
Elective 258162 Sell products to customers in a wholesale and retail outlet 3 12
Elective 258175 Break bulk, pack and label stock 2 8
Elective 258215 Present a visual display in a wholesale or retail outlet 3 8
Elective 258217 Evaluate a visually merchandised display 3 12
Elective 258221 Explain the role of visual merchandising in the organisation 3 4

Qualification: 63409: NC: Wholesale and Retail Operations

Option 8: Integrated programmes material set for a Learnership

63409 National Certificate: Wholesale and Retail Operations Specialisation: Wholesale Sales Integrated learning programmes for a learnership 3 157
The integrated learning material sets are presented as learning programmes:

Please contact GTM for the layout that is currently in development progress

Qualification: 63409: NC: Wholesale and Retail Operations

Specialisation: Cosmetics

Option 9: Single unit standards material set for a Learnership

63409 National Certificate: Wholesale and Retail Operations Specialisation: Cosmetics Note: Single unit standards for a learnership 3 128
The individual unit standard learning material sets have been developed for the following:
Type ID Unit Standard Title NQF Credits
Core 114895 Define the core concepts of the wholesale and retail environment 2 10
Core 258155 Explain the factors that impact on the bottom line of a Wholesale and Retail unit 3 10
Core 258156 Build customer relations in an operational unit 3 10
Core 258161 Apply theft, fraud and safety controls in a Wholesale and Retail outlet 3 8
Fundamental 7456 Use mathematics to investigate and monitor the financial aspects of personal, business and national issues 3 5
Fundamental 9010 Demonstrate an understanding of the use of different number bases and measurement units and an awareness of error in the context of relevant calculations 3 2
Fundamental 9012 Investigate life and work related problems using data and probabilities 3 5
Fundamental 9013 Describe, apply, analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts 3 4
Fundamental 119457 Interpret and use information from texts 3 5
Fundamental 119465 Write/present/sign texts for a range of communicative contexts 3 5
Fundamental 119467 Use language and communication in occupational learning programmes 3 5
Fundamental 119472 Accommodate audience and context needs in oral/signed communication 3 5
Compulsory Elective 258158 Advise on and promote nail care products in a retail environment 3 3
Compulsory Elective 258176 Advise on and promote colour cosmetic products in a retail environment 3 3
Compulsory Elective 258178 Advise on and promote hair care products in a retail environment 3 3
Compulsory Elective 258179 Advise on and promote skin care products in a retail environment 3 5
Select an additional minimum of 40 credits from the list below for a learnership
Elective 9506 Communicate in an assertive manner with clients and fellow workers 4 4
Elective 13912 Apply knowledge of self and team in order to develop a plan to enhance team performance 3 5
Elective 13931 Monitor and control the maintenance of office equipment 3 4
Elective 13932 Prepare and process documents for financial and banking processes 3 5
Elective 113852 Apply occupational health, safety and environmental principles 3 10
Elective 113909 Coach a team member in order to enhance individual performance in work environment 3 5
Elective 114891 Count stock for a stock-take 2 5
Elective 114892 Dispatch stock 3 10
Elective 114893 Pack customer purchases at point of sales 2 3
Elective 114896 Receive stock 3 12
Elective 114902 Operate a computer in a Wholesale/Retail outlet 2 6
Elective 117877 Perform one-to-one training on the job 3 4
Elective 117891 Dispatch stock from a DC 3 12
Elective 117897 Maintain stock balances 3 8
Elective 117901 Receive stock in a DC/Warehouse 3 15
Elective 242668 Demonstrate knowledge and application of the Occupational Health and Safety Act, 85 of 1993 (OHSA) (as amended) and the responsibilities of management in terms of the Act 4 4
Elective 242811 Prioritise time and work for self and team 4 5
Elective 242816 Conduct a structured meeting 4 5
Elective 242819 Motivate and Build a Team 4 10
Elective 243672 Maintain the stockroom 3 10
Elective 243679 Recommend orders for clients in a fast moving consumer goods environment 3 8
Elective 243680 Take orders from customers 3 12
Elective 243681 Uplift stock for return 3 5
Elective 243712 Address customer queries in a wholesale environment 3 10
Elective 243804 Replenish stock in a retail business 3 12
Elective 243805 Merchandise products in a retail business 3 12
Elective 243806 Deal with customers in a retail business 3 8
Elective 243809 Run a small business 3 12
Elective 243810 Control cash in a small business 3 12
Elective 252202 Deal with brand, product and service promotions 4 4
Elective 252203 Demonstrate an understanding of the target market 4 4
Elective 252210 Handle a range of customer complaints 4 4
Elective 252211 Demonstrate an understanding of the competitive environment and product positioning 4 6
Elective 258157 Explain the processing of transactions in a wholesale and retail outlet 2 6
Elective 258160 Demonstrate knowledge of products in own area of operation in a Wholesale and Retail environment 3 8
Elective 258162 Sell products to customers in a wholesale and retail outlet 3 12
Elective 258175 Break bulk, pack and label stock 2 8
Elective 258215 Present a visual display in a wholesale or retail outlet 3 8
Elective 258217 Evaluate a visually merchandised display 3 12
Elective 258221 Explain the role of visual merchandising in the organisation 3 4

Qualification: 63409: NC: Wholesale and Retail Operations

Option 10: Integrated programmes material set for a Learnership

63409 National Certificate: Wholesale and Retail Operations Specialisation: Cosmetics Integrated learning programmes for a learnership 3 128
The integrated learning material sets are presented as learning programmes:

Please contact GTM for the layout that is currently in development progress

Qualification: 67465: NC: Business Administration Services

Option 1: Single unit standards material set

67465 National Certificate: Business Administration Services Learning Programme: 23655 (SSETA) Note: Single unit standards 3 120
The individual unit standard learning material sets have been developed for the following:
Type ID Unit Standard Title NQF Credits
Core 7567 Produce and use spreadsheets for business 3 5
Core 7570 Produce word processing documents for business 3 5
Core 7573 Demonstrate ability to use the World Wide Web 2 3
Core 7706 Maintain a Booking System 3 3
Core 7785 Function in a business environment 3 4
Core 7796 Maintain a secure working environment 3 1
Core 7860 Introduce new staff to the workplace 3 1
Core 8420 Operate in a team 2 4
Core 9533 Use communication skills to handle and resolve conflict in the workplace 3 3
Core 10170 Demonstrate understanding of employment relations in an organisation 3 3
Core 13929 Co-ordinate meetings, minor events and travel arrangements 3 3
Core 13931 Monitor and control the maintenance of office equipment 3 4
Core 13933 Plan, monitor and control an information system in a business environment 3 3
Core 13934 Plan and prepare meeting communications 3 4
Core 13935 Plan and conduct basic research in an office environment 3 6
Core 13937 Monitor and control office supplies 3 2
Core 14357 Demonstrate an understanding of a selected business environment 4 10
Fundamental 7456 Use mathematics to investigate and monitor the financial aspects of personal, business and national issues 3 5
Fundamental 8968 Accommodate audience and context needs in oral communication 3 5
Fundamental 8969 Interpret and use information from texts 3 5
Fundamental 8970 Write texts for a range of communicative contexts 3 5
Fundamental 9010 Demonstrate an understanding of the use of different number bases and measurement units and an awareness of error in the context of relevant calculations 3 2
Fundamental 9012 Investigate life and work related problems using data and probabilities 3 5
Fundamental 9013 Describe, apply, analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts 3 4
Fundamental 9960 Communicate verbally and non-verbally in the workplace 3 8
Fundamental 11241 Perform Basic Business Calculations 3 6
Select an additional minimum of 11 credits from the list below
Elective 7790 Process incoming and outgoing telephone calls 3 3
Elective 13928 Monitor and control reception area 3 4
Elective 13930 Monitor and control the receiving and satisfaction of visitors 3 4
Elective 13932 Prepare and process documents for financial and banking processes 3 5
Elective 117111 Apply knowledge of basic accounting principles to financial services 3 4
Elective 117156 Interpret basic financial statements 4 4
Elective 242810 Manage Expenditure against a budget 4 6

Qualification: 67465: NC: Business Administration Services

Option 2: Integrated programmes material set 2

67465 National Certificate: Business Administration Services Learning Programme: 23655 (SSETA) Integrated learning programmes Electives: 7790; 13928; 13930 3 120
The integrated learning material sets are presented as learning programmes:
Type ID Unit Standard Title NQF Credits
Learning Programme 1: The Business Environment  
Core 14357 Demonstrate an understanding of a selected business environment 4 10
Core 7785 Function in a business environment 3 4
Core 7796 Maintain a secure working environment 3 1
Learning Programme 2: Business Communication  
Fundamental 9960 Communicate verbally and non-verbally in the workplace 3 8
Fundamental 8968 Accommodate audience and context needs in oral communication 3 5
Learning Programme 3: Business Reception  
Elective 13928 Monitor and control reception area 3 4
Elective 13930 Monitor and control the receiving and satisfaction of visitors 3 4
Elective 7790 Process incoming and outgoing telephone calls 3 3
Learning Programme 4: Business Writing Skills  
Fundamental 8969 Interpret and use information from texts 3 5
Fundamental 8970 Write texts for a range of communicative contexts 3 5
Learning Programme 5: Numeracy Skills  
Fundamental 9010 Demonstrate an understanding of the use of different number bases and measurement units and an awareness of error in the context of relevant calculations 3 2
Fundamental 9012 Investigate life and work related problems using data and probabilities 3 5
Fundamental 9013 Describe, apply, analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts 3 4
Learning Programme 6: Financial Administration  
Fundamental 7456 Use mathematics to investigate and monitor the financial aspects of personal, business and national issues 3 5
Fundamental 11241 Perform Basic Business Calculations 3 6
Learning Programme 7: PC Skills  
Core 7567 Produce and use spreadsheets for business 3 5
Core 7570 Produce word processing documents for business 3 5
Learning Programme 8: Teamwork Skills  
Core 10170 Demonstrate understanding of employment relations in an organisation 3 3
Core 8420 Operate in a team 2 4
Core 7860 Introduce new staff to the workplace 3 1
Core 9533 Use communication skills to handle and resolve conflict in the workplace 3 3
Learning Programme 9: Meeting Administration  
Core 13929 Co-ordinate meetings, minor events and travel arrangements 3 3
Core 13934 Plan and prepare meeting communications 3 4
Learning Programme 10: Business Administration  
Core 13937 Monitor and control office supplies 3 2
Core 13931 Monitor and control the maintenance of office equipment 3 4
Core 13933 Plan, monitor and control an information system in a business environment 3 3
Core 7706 Maintain a Booking System 3 3
Learning Programme 11: Business Research  
Core 13935 Plan and conduct basic research in an office environment 3 6
Core 7573 Demonstrate ability to use the World Wide Web 2 3
Note: The above learning programmes are available for sale as individual learning programmes

Qualification: 67465: NC: Business Administration Services

Option 3: Integrated programmes material set 3

67465 National Certificate: Business Administration Services Learning Programme: 23655 (SSETA) Integrated learning programmes Electives: 117111; 117156; 242810 3 120
The integrated learning material sets are presented as learning programmes:
Type ID Unit Standard Title NQF Credits
Learning Programme 1: The Business Environment  
Core 14357 Demonstrate an understanding of a selected business environment 4 10
Core 7785 Function in a business environment 3 4
Core 7796 Maintain a secure working environment 3 1
Learning Programme 2: Business Communication  
Fundamental 9960 Communicate verbally and non-verbally in the workplace 3 8
Fundamental 8968 Accommodate audience and context needs in oral communication 3 5
Learning Programme 3: Business Writing Skills  
Fundamental 8969 Interpret and use information from texts 3 5
Fundamental 8970 Write texts for a range of communicative contexts 3 5
Learning Programme 4: Numeracy Skills  
Fundamental 9010 Demonstrate an understanding of the use of different number bases and measurement units and an awareness of error in the context of relevant calculations 3 2
Fundamental 9012 Investigate life and work related problems using data and probabilities 3 5
Fundamental 9013 Describe, apply, analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts 3 4
Learning Programme 5: Financial Administration  
Fundamental 7456 Use mathematics to investigate and monitor the financial aspects of personal, business and national issues 3 5
Fundamental 11241 Perform Basic Business Calculations 3 6
Learning Programme 6: Business Reception  
Elective 117111 Apply knowledge of basic accounting principles to financial services 3 4
Elective 117156 Interpret basic financial statements 4 4
Elective 242810 Manage Expenditure against a budget 4 6
Learning Programme 7: PC Skills  
Core 7567 Produce and use spreadsheets for business 3 5
Core 7570 Produce word processing documents for business 3 5
Learning Programme 8: Teamwork Skills  
Core 10170 Demonstrate understanding of employment relations in an organisation 3 3
Core 8420 Operate in a team 2 4
Core 7860 Introduce new staff to the workplace 3 1
Core 9533 Use communication skills to handle and resolve conflict in the workplace 3 3
Learning Programme 9: Meeting Administration  
Core 13929 Co-ordinate meetings, minor events and travel arrangements 3 3
Core 13934 Plan and prepare meeting communications 3 4
Learning Programme 10: Business Administration  
Core 13937 Monitor and control office supplies 3 2
Core 13931 Monitor and control the maintenance of office equipment 3 4
Core 13933 Plan, monitor and control an information system in a business environment 3 3
Core 7706 Maintain a Booking System 3 3
Learning Programme 11: Business Research  
Core 13935 Plan and conduct basic research in an office environment 3 6
Core 7573 Demonstrate ability to use the World Wide Web 2 3
Note: The above learning programmes are available for sale as individual learning programmes

Additional and Separate Integrated Learning Programmes

Type ID Unit Standard Title NQF Credits
General LP: General Receptionist
Elective 13928 Monitor and control reception area 3 4
Elective 13930 Monitor and control the receiving and satisfaction of visitors 3 4
Core 7706 Maintain a booking system 3 3
Type ID Unit Standard Title NQF Credits
General LP: Hotel Receptionist
Elective 13928 Monitor and control reception area 3 4
Elective 13930 Monitor and control the receiving and satisfaction of visitors 3 4
Core 7706 Maintain a booking system 3 3
Type ID Unit Standard Title NQF Credits
General LP: Office Administrator
Core 7785 Function in a business environment 3 4
Elective 7790 Process incoming and outgoing telephone calls 3 3
Core 13934 Plan and prepare meeting communications 3 4
Type ID Unit Standard Title NQF Credits
General LP: Business calculations and processes
Fundamental 11241 Perform basic business calculations 3 6
Elective 13932 Prepare and process documents for financial and banking processes 3 5
Core 13933 Plan, monitor and control an information system in a business environment 3 3

Qualification: 83946: NC: Management

Option 1: Single unit standards material set

83946 National Certificate: Management Learning Programme: 23654 (SSETA) Note: Single unit standards 3 120
The individual unit standard learning material sets have been developed for the following:
Type ID Unit Standard Title NQF Credits
Core 13911 Induct a new member into a team 3 3
Core 13912 Apply knowledge of self and team in order to develop a plan to enhance team performance 3 5
Core 13914 Conduct a formal meeting 3 3
Core 13915 Demonstrate knowledge and understanding of HIV/AIDS in a workplace, and its effects on a business sub-sector, own organisation and a specific workplace 3 4
Core 13916 Identify and keep the records that a team manager is responsible for keeping 3 4
Core 13917 Indicate the role of a team leader ensuring that a team meets an organisation`s standards 3 6
Core 13919 Investigate and explain the structure of a selected workplace or organisation 3 10
Core 13918 Manage time and the work process in a business environment 3 4
Core 13947 Motivate a team 4 6
Core 14665 Interpret current affairs related to a specific business sector 3 10
Core 14667 Describe and apply the management functions of an organisation 4 10
Fundamental 7456 Use mathematics to investigate and monitor the financial aspects of personal, business and national issues 3 5
Fundamental 8968 Accommodate audience and context needs in oral communication 3 5
Fundamental 8969 Interpret and use information from texts 3 5
Fundamental 8970 Write texts for a range of communicative contexts 3 5
Fundamental 8973 Use language and communication in occupational learning programmes 3 5
Fundamental 9010 Demonstrate an understanding of the use of different number bases and measurement units and an awareness of error in the context of relevant calculations 3 2
Fundamental 9012 Investigate life and work related problems using data and probabilities 3 5
Fundamental 9013 Describe, apply, analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts 3 4
Select an additional minimum of 19 credits from the list below
Elective 7567 Produce and use spreadsheets for business 3 5
Elective 7570 Produce word processing documents for business 3 5
Elective 7571 Demonstrate the ability to use electronic mail software to send and receive messages 2 3
Elective 7573 Demonstrate ability to use the World Wide Web 2 3
Elective 7575 Produce presentation documents for business 3 5
Elective 9302 Access information in order to respond to client enquiries in a financial services environment 3 2
Elective 9303 Communicate verbally with clients in a financial environment 3 3
Elective 10023 Identify internal and external stakeholders 4 4
Elective 13943 Analyse new developments reported in the media that could impact on a business sector or industry 4 10
Elective 13944 Describe the relationship of junior management to the general management function 4 5
Elective 13948 Negotiate an agreement or deal in an authentic work situation 4 5
Elective 15214 Recognise areas in need of change, make recommendations and implement change in the team, department or division 5 3
Elective 15224 Empower team members through recognising strengths, encouraging participation in decision making and delegating tasks 5 4
Elective 15238 Devise and apply strategies to establish and maintain relationships 5 3

Qualification: 83946: NC: Management

Option 2: Integrated programmes material set

83946 National Certificate: Management Learning Programme: 23654 (SSETA) Integrated learning programmes Electives: 13943; 13944; 15224; 15238 3 120
The integrated learning material sets are presented as learning programmes:
Type ID Unit Standard Title NQF Credits
Learning Programme 1: Role of the Supervisor  
Core 13912 Apply knowledge of self and team in order to develop a plan to enhance team performance 3 5
Core 13917 Indicate the role of a team leader ensuring that a team meets an organisation`s standards 3 6
Fundamental 8973 Use language and communication in occupational learning programmes 3 5
Learning Programme 2: Supervision as a management function  
Core 13919 Investigate and explain the structure of a selected workplace or organisation 3 10
Fundamental 8969 Interpret and use information from texts 3 5
Elective 13944 Describe the relationship of junior management to the general management function 4 5
Learning Programme 3: External environment of the supervisor  
Core 14665 Interpret current affairs related to a specific business sector 3 10
Elective 13943 Analyse new developments reported in the media that could impact on a business sector or industry 4 10
Fundamental 8970 Write texts for a range of communicative contexts 3 5
Learning Programme 4: Internal environment of the supervisor  
Core 13915 Demonstrate knowledge and understanding of HIV/AIDS in a workplace, and its effects on a business sub-sector, own organisation and a specific workplace 3 4
Fundamental 9012 Investigate life and work related problems using data and probabilities 3 5
Fundamental 9010 Demonstrate an understanding of the use of different number bases and measurement units and an awareness of error in the context of relevant calculations 3 2
Fundamental 9013 Describe, apply, analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts 3 4
Learning Programme 5: Functioning as a supervisor  
Core 14667 Describe and apply the management functions of an organisation 4 10
Core 13918 Manage time and the work process in a business environment 3 4
Fundamental 7456 Use mathematics to investigate and monitor the financial aspects of personal, business and national issues 3 5
Learning Programme 6: Building a team  
Core 13947 Motivate a team 4 6
Elective 15224 Empower team members through recognising strengths, encouraging participation in decision making and delegating tasks 5 4
Learning Programme 7: Conducting a meeting as a supervisor  
Core 13914 Conduct a formal meeting 3 3
Fundamental 8968 Accommodate audience and context needs in oral communication 3 5
Learning Programme 8: Dealing with team members  
Core 13911 Induct a new member into a team 3 3
Core 13916 Identify and keep the records that a team manager is responsible for keeping 3 4
Elective 15238 Devise and apply strategies to establish and maintain relationships 5 3
Note: The above learning programmes are available for sale as individual learning programmes

Qualification: 83946: NC: Management

Option 3: Integrated programmes material set

83946 National Certificate: Management Learning Programme: 23654 (SSETA) Integrated learning programmes Electives: 7567; 7570; 7571; 7573; 7575 3 120
The integrated learning material sets are presented as learning programmes:
Type ID Unit Standard Title NQF Credits
Learning Programme 1: Role of the Supervisor  
Core 13912 Apply knowledge of self and team in order to develop a plan to enhance team performance 3 5
Core 13917 Indicate the role of a team leader ensuring that a team meets an organisation`s standards 3 6
Learning Programme 2: Management functions  
Core 14667 Describe and apply the management functions of an organisation 4 10
Core 13919 Investigate and explain the structure of a selected workplace or organisation 3 10
Learning Programme 3: Communication skills  
Fundamental 8973 Use language and communication in occupational learning programmes 3 5
Fundamental 8969 Interpret and use information from texts 3 5
Fundamental 8970 Write texts for a range of communicative contexts 3 5
Fundamental 8968 Accommodate audience and context needs in oral communication 3 5
Learning Programme 4: Mathematical skills  
Fundamental 9010 Demonstrate an understanding of the use of different number bases and measurement units and an awareness of error in the context of relevant calculations 3 2
Fundamental 9013 Describe, apply, analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts 3 4
Fundamental 7456 Use mathematics to investigate and monitor the financial aspects of personal, business and national issues 3 5
Fundamental 9012 Investigate life and work related problems using data and probabilities 3 5
Learning Programme 5: Motivation and Time management  
Core 13947 Motivate a team 4 6
Core 13918 Manage time and the work process in a business environment 3 4
Learning Programme 6: Deal with team members  
Core 13914 Conduct a formal meeting 3 3
Core 13911 Induct a new member into a team 3 3
Core 13916 Identify and keep the records that a team manager is responsible for keeping 3 4
Learning Programme 7: Organisational environment  
Core 13915 Demonstrate knowledge and understanding of HIV/AIDS in a workplace, and its effects on a business sub-sector, own organisation and a specific workplace 3 4
Core 14665 Interpret current affairs related to a specific business sector 3 10
Learning Programme 8: MS Word and Excel  
Elective 7570 Produce word processing documents for business 3 5
Elective 7567 Produce and use spreadsheets for business 3 5
Learning Programme 9: MS PowerPoint, Internet and Outlook  
Elective 7575 Produce presentation documents for business 3 5
Elective 7573 Demonstrate ability to use the World Wide Web 2 3
Elective 7571 Demonstrate the ability to use electronic mail software to send and receive messages 2 3
Note: The above learning programmes are available for sale as individual learning programmes

Additional and Separate Integrated Learning Programmes

Type ID Unit Standard Title NQF Credits
General LP: Business Team Leader
Core 14667 Describe and apply the management functions of an organisation 4 10
Core 13912 Apply knowledge of self and team in order to develop a plan to enhance team performance 3 5
Elective 15224 Empower team members through recognising strengths, encouraging participation in decision making and delegating tasks 5 4

Qualification: 93997: NC: National Certificate: Contact Centre and BPO Support

Option 1: Integrated programmes material set 1

93997 National Certificate: Contact Centre and Business Process Outsourcing Support Learning Programme: 80566 (SSETA) Integrated learning programmes Set 1 with Electives – 13948; 116606; 116608; 116940; 259458; 259639 3 124
The integrated learning material sets are presented as learning programmes:
Type ID Unit Standard Title NQF Credits
Learning Programme 1: Contact Centre and BPO Practices  
Core 377420 Demonstrate an understanding of Contact Centre and BPO working practices 3 4
Fundamental 119472 Accommodate audience and context needs in oral/signed communication 3 5
Learning Programme 2: Communication skills  
Fundamental 119457 Interpret and use information from texts 3 5
Fundamental 119465 Write/present/sign texts for a range of communicative contexts 3 5
Fundamental 119467 Use language and communication in occupational learning programmes 3 5
Learning Programme 3: Mathematical and Financial Literacy  
Fundamental 9013 Describe, apply, analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts 3 4
Fundamental 9010 Demonstrate an understanding of the use of different number bases and measurement units and an awareness of error in the context of relevant calculations 3 2
Fundamental 7456 Use mathematics to investigate and monitor the financial aspects of personal, business and national issues 3 5
Learning Programme 4: Call Management  
Core 14348 Process incoming and outgoing telephone calls 2 3
Core 377421 Manage in-bound and/or out-bound calls in a Contact Centre 3 8
Learning Programme 5: Customer Interaction  
Core 377441 Communicate with customers in a Contact Centre and BPO 3 10
Core 377401 Handle a range of customer complaints in a Contact Centre and BPO 3 10
Learning Programme 6: Debt Recovery  
Elective 116608 Demonstrate knowledge and application of ethical conduct in a debt recovery work context 4 6
Elective 116606 Communicate orally with relevant stakeholders in the recovery of debt 4 6
Elective 13948 Negotiate an agreement or deal in an authentic work situation 4 5
Learning Programme 7: Data Processing  
Core 110025 Process data using information technology 4 5
Core 377460 Collect and record information queries and requests from customers 3 6
Elective 259458 Interpret classification systems in order to organise, retrieve and dispose of records 4 8
Learning Programme 8: Problem Solving  
Fundamental 9012 Investigate life and work related problems using data and probabilities 3 5
Elective 116940 Use a Graphical User Interface (GUI)-based spreadsheet application to solve a given problem 3 6
Learning Programme 9: Time and Stress Management  
Core 115772 Use time management techniques to manage time in a financial services environment 2 2
Core 244589 Identify causes of stress and techniques to manage it in the workplace 3 2
Learning Programme 10: Team Performance and Safety Awareness  
Core 13912 Apply knowledge of self and team in order to develop a plan to enhance team performance 3 5
Elective 259639 Explain basic health and safety principles in and around the workplace 2 4
Note: The above learning programmes are available for sale as individual learning programmes

Qualification: 93997: NC: National Certificate: Contact Centre and BPO Support

Option 2: Integrated programmes material set 2

93997 National Certificate: Contact Centre and Business Process Outsourcing Support Learning Programme: 80566 (SSETA) Integrated learning programmes Set 2 with Electives – 13948; 116598; 116606; 116608; 259458; 259639 3 124
The integrated learning material sets are presented as learning programmes:
Type ID Unit Standard Title NQF Credits
Learning Programme 1: Contact Centre and BPO Practices  
Core 377420 Demonstrate an understanding of Contact Centre and BPO working practices 3 4
Fundamental 119472 Accommodate audience and context needs in oral/signed communication 3 5
Learning Programme 2: Communication skills  
Fundamental 119467 Use language and communication in occupational learning programmes 3 5
Fundamental 119457 Interpret and use information from texts 3 5
Fundamental 119465 Write/present/sign texts for a range of communicative contexts 3 5
Learning Programme 3: Mathematical and Financial Literacy  
Fundamental 9013 Describe, apply, analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts 3 4
Fundamental 9010 Demonstrate an understanding of the use of different number bases and measurement units and an awareness of error in the context of relevant calculations 3 2
Fundamental 7456 Use mathematics to investigate and monitor the financial aspects of personal, business and national issues 3 5
Fundamental 9012 Investigate life and work related problems using data and probabilities 3 5
Learning Programme 4: Call Management  
Core 14348 Process incoming and outgoing telephone calls 2 3
Core 377421 Manage in-bound and/or out-bound calls in a Contact Centre 3 8
Learning Programme 5: Customer Interaction  
Core 377441 Communicate with customers in a Contact Centre and BPO 3 10
Core 377401 Handle a range of customer complaints in a Contact Centre and BPO 3 10
Learning Programme 6: Debt Recovery  
Elective 116608 Demonstrate knowledge and application of ethical conduct in a debt recovery work context 4 6
Elective 116606 Communicate orally with relevant stakeholders in the recovery of debt 4 6
Elective 13948 Negotiate an agreement or deal in an authentic work situation 4 5
Elective 116598 Compile debtor correspondence in accordance with legislation and standard procedures 4 6
Learning Programme 7: Data Processing  
Core 110025 Process data using information technology 4 5
Core 377460 Collect and record information queries and requests from customers 3 6
Elective 259458 Interpret classification systems in order to organise, retrieve and dispose of records 4 8
Learning Programme 8: Time and Stress Management  
Core 115772 Use time management techniques to manage time in a financial services environment 2 2
Core 244589 Identify causes of stress and techniques to manage it in the workplace 3 2
Learning Programme 9: Team Performance and Safety Awareness  
Core 13912 Apply knowledge of self and team in order to develop a plan to enhance team performance 3 5
Elective 259639 Explain basic health and safety principles in and around the workplace 2 4
Note: The above learning programmes are available for sale as individual learning programmes

Qualification: 93997: NC: National Certificate: Contact Centre and BPO Support

Option 3: Integrated programmes material set 3

93997 National Certificate: Contact Centre and Business Process Outsourcing Support Learning Programme: 80566 (SSETA) Integrated learning programmes Set 3 with Electives – 13948; 116598; 116606; 116608; 259458; 259639 3 124
The integrated learning material sets are presented as learning programmes:
Type ID Unit Standard Title NQF Credits
Learning Programme 1: Contact Centre and BPO Practices  
Core 377420 Demonstrate an understanding of Contact Centre and BPO working practices 3 4
Fundamental 119472 Accommodate audience and context needs in oral/signed communication 3 5
Learning Programme 2: Communication skills  
Fundamental 119467 Use language and communication in occupational learning programmes 3 5
Fundamental 119457 Interpret and use information from texts 3 5
Fundamental 119465 Write/present/sign texts for a range of communicative contexts 3 5
Learning Programme 3: Mathematical and Financial Literacy  
Fundamental 9013 Describe, apply, analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts 3 4
Fundamental 9010 Demonstrate an understanding of the use of different number bases and measurement units and an awareness of error in the context of relevant calculations 3 2
Fundamental 7456 Use mathematics to investigate and monitor the financial aspects of personal, business and national issues 3 5
Learning Programme 4: Call Management  
Core 14348 Process incoming and outgoing telephone calls 2 3
Core 377421 Manage in-bound and/or out-bound calls in a Contact Centre 3 8
Learning Programme 5: Customer Interaction  
Core 377441 Communicate with customers in a Contact Centre and BPO 3 10
Core 377401 Handle a range of customer complaints in a Contact Centre and BPO 3 10
Learning Programme 6: Debt Recovery  
Elective 116606 Communicate orally with relevant stakeholders in the recovery of debt 4 6
Elective 13948 Negotiate an agreement or deal in an authentic work situation 4 5
Elective 116598 Compile debtor correspondence in accordance with legislation and standard procedures 4 6
Learning Programme 7: Data Processing  
Core 110025 Process data using information technology 4 5
Core 377460 Collect and record information queries and requests from customers 3 6
Elective 259458 Interpret classification systems in order to organise, retrieve and dispose of records 4 8
Learning Programme 8: Problem Solving  
Fundamental 9012 Investigate life and work related problems using data and probabilities 3 5
Elective 116940 Use a Graphical User Interface (GUI)-based spreadsheet application to solve a given problem 3 6
Learning Programme 9: Time and Stress Management  
Core 115772 Use time management techniques to manage time in a financial services environment 2 2
Core 244589 Identify causes of stress and techniques to manage it in the workplace 3 2
Learning Programme 10: Team Performance and Safety Awareness  
Core 13912 Apply knowledge of self and team in order to develop a plan to enhance team performance 3 5
Elective 259639 Explain basic health and safety principles in and around the workplace 2 4
Note: The above learning programmes are available for sale as individual learning programmes

Additional and Separate Integrated Learning Programmes

Type ID Unit Standard Title NQF Credits
General LP: Data Capturer
Core 377460 Collect and record information queries and requests from customers 3 6
Elective 259458 Interpret classification systems in order to organise, retrieve and dispose of records 4 8

programmes fit the client’s requirements

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