NQF 3
A learner is able to demonstrate a basic understanding of the key concepts and knowledge of one or more fields or disciplines, in addition to the fundamental areas of study.
NQF3 Qualifications
Qualification: 20175: NC: Hygiene and Cleaning Supervision
Additional and Separate Integrated Learning Programmes
Qualification: 20184: NC: Banking
Option 1: Integrated programmes material set
| SAQA ID | Qualification Title | NQF | Minimum Credits |
| 20184 | NC: Banking (Bank SETA) Integrated learning programmes | 3 | 120 |
The integrated learning material sets are presented as learning programmes:
| Type | ID | Unit Standard Title | NQF | Credits |
| Learning Programme 1: Apply Own Role within the Organisation and Team | ||||
| Elective | 13912 | Apply knowledge of self and team in order to develop a plan to enhance team performance | 3 | 5 |
| Elective | 119153 | Apply and implement corporate culture | 3 | 2 |
| Elective | 11235 | Maintain effective working relationships with other members of staff | 3 | 1 |
| Learning Programme 2: Provide Customer Service in the Banking Environment | ||||
| Elective | 7175 | Provide customer service in a banking environment | 3 | 3 |
| Elective | 7179 | Provide banking-related customer service in given situations | 3 | 5 |
| Elective | 7177 | Attend to customer enquiries face-to-face and on the telephone in a banking environment | 3 | 4 |
| Learning Programme 3: Deal with Notes and the Note Sorting Machine | ||||
| Elective | 13425 | Demonstrate skill in note handling | 3 | 16 |
| Elective | 13322 | Operate a note sorting machine | 3 | 12 |
| Learning Programme 4: Deal with Asset Based Financing for a Vehicle | ||||
| Elective | 12757 | Demonstrate an understanding of the legal and professional requirements pertaining to the asset based financing environment | 3 | 12 |
| Elective | 12754 | Prepare vehicle financing proposals and documentation | 3 | 10 |
| Learning Programme 5: Deal with Credit and Debit Card Requests | ||||
| Elective | 114748 | Effect and monitor the release of debit and credit cards to cardholders in a banking environment | 3 | 6 |
| Elective | 114767 | Administer requests to re-issue credit and debit cards in a banking environment | 3 | 8 |
| Learning Programme 6: Fundamental Mathematics | ||||
| Fundamental | 9010 | Demonstrate an understanding of the use of different number bases and measurement units and an awareness of error in the context of relevant calculations | 3 | 2 |
| Fundamental | 9013 | Describe, apply, analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts | 3 | 4 |
| Fundamental | 7456 | Use mathematics to investigate and monitor the financial aspects of personal, business and national issues | 3 | 5 |
| Fundamental | 9012 | Investigate life and work related problems using data and probabilities | 3 | 5 |
| Learning Programme 7: Fundamental Communication | ||||
| Fundamental | 8968 | Accommodate audience and context needs in oral communication | 3 | 5 |
| Fundamental | 8969 | Interpret and use information from texts | 3 | 5 |
| Fundamental | 8970 | Write texts for a range of communicative contexts | 3 | 5 |
| Fundamental | 8971 | Analyse and respond to a variety of literary texts | 3 | 5 |
Note: The above learning programmes are available for sale as individual learning programmes
Qualification: 58308: NC: Informal Small Business Practice
Option 1: Single unit standards material set
| SAQA ID | Qualification Title | NQF | Minimum Credits |
| 58308 | NC: Informal Small Business Practice (WR SETA) Note: Single unit standards for a qualification or learnership | 3 | 120 |
The individual unit standard learning material sets have been developed for the following:
| Type | ID | Unit Standard Title | NQF | Credits |
| Core | 243804 | Replenish stock in a retail business | 3 | 12 |
| Core | 243805 | Merchandise products in a retail business | 3 | 12 |
| Core | 243806 | Deal with customers in a retail business | 3 | 8 |
| Core | 243807 | Maintain a safe and secure environment in a retail business | 3 | 8 |
| Core | 243809 | Run a small business | 3 | 12 |
| Core | 243810 | Control cash in a small business | 3 | 12 |
| Fundamental | 119457 | Interpret and use information from texts | 3 | 5 |
| Fundamental | 119458 | Analyse and respond to a variety of literary texts | 3 | 5 |
| Fundamental | 119465 | Write/present/sign texts for a range of communicative contexts | 3 | 5 |
| Fundamental | 119472 | Accommodate audience and context needs in oral/signed communication | 3 | 5 |
| Fundamental | 7456 | Use mathematics to investigate and monitor the financial aspects of personal, business and national issues | 3 | 5 |
| Fundamental | 9010 | Demonstrate an understanding of the use of different number bases and measurement units and an awareness of error in the context of relevant calculations | 3 | 2 |
| Fundamental | 9012 | Investigate life and work related problems using data and probabilities | 3 | 5 |
| Fundamental | 9013 | Describe, apply, analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts | 3 | 4 |
| Select an additional minimum of 20 credits from the list below | ||||
| Elective | 9303 | Communicate verbally with clients in a financial environment | 3 | 3 |
| Elective | 14341 | Keep informed about current affairs related to one`s own industry | 2 | 4 |
| Elective | 14342 | Manage time and work processes within a business environment | 2 | 4 |
| Elective | 14359 | Behave in a professional manner in a business environment | 2 | 5 |
| Elective | 114890 | Perform office functions in a wholesale and retail outlet | 2 | 4 |
| Elective | 114891 | Count stock for a stock-take | 2 | 5 |
| Elective | 114893 | Pack customer purchases at point of sales | 2 | 3 |
| Elective | 114900 | Sell products to customers in a Wholesale and Retail outlet | 3 | 12 |
| Elective | 116931 | Use a Graphical User Interface (GUI)-based web-browser to search the Internet | 2 | 4 |
Qualification: 61591: NC: Information Technology: End User Computing
Option 1: Single unit standards material set
| SAQA ID | Qualification Title | NQF | Minimum Credits |
| 61591 | National Certificate: Information Technology: End User Computing Learning Programme: 49077 (MICTS) Note: Single unit standards | 3 | 130 |
The individual unit standard learning material sets have been developed for the following:
| Type | ID | Unit Standard Title | NQF | Credits |
| Core | 114076 | Use computer technology to research a computer topic (Internet) | 4 | 3 |
| Core | 115391 | Demonstrate an understanding of the principles of the internet and the world-wide-web (Internet) | 4 | 3 |
| Core | 116930 | Use a Graphical User Interface (GUI)-based presentation application to enhance presentation appearance (MS PowerPoint) | 3 | 5 |
| Core | 116931 | Use a Graphical User Interface (GUI)-based web-browser to search the Internet (Internet) | 2 | 4 |
| Core | 116935 | Enhance, edit and organise electronic messages using a Graphical User Interface (GUI)-based messaging application (MS Outlook) | 2 | 2 |
| Core | 116936 | Use a Graphical User Interface (GUI)-based database application to work with simple databases (MS Access) | 3 | 3 |
| Core | 116937 | Use a Graphical User Interface (GUI)-based spreadsheet application to create and edit spreadsheets (MS Excel) | 2 | 4 |
| Core | 116940 | Use a Graphical User Interface (GUI)-based spreadsheet application to solve a given problem (MS Excel) | 3 | 6 |
| Core | 116942 | Use a GUI-based word processor to create merged documents (MS Word) | 3 | 3 |
| Core | 116943 | Using a Graphical User Interface (GUI)-based spreadsheet application, enhance the functionality and apply graph /charts to a spreadsheet (MS Excel) | 4 | 3 |
| Core | 116945 | Use electronic mail to send and receive messages (MS Outlook) | 2 | 2 |
| Core | 117923 | Use a Graphical User Interface (GUI)-based presentation application to prepare and produce a presentation according to a given brief (MS PowerPoint) | 2 | 5 |
| Core | 117924 | Use a Graphical User Interface (GUI)-based word processor to format documents (MS Word) | 2 | 5 |
| Core | 117925 | Describe the concepts of Information and Communication Technology (ICT) and the use of its components in a healthy and safe manner | 2 | 3 |
| Core | 119078 | Use a GUI-based word processor to enhance a document through the use of tables and columns (MS Word) | 3 | 5 |
| Fundamental | 7456 | Use mathematics to investigate and monitor the financial aspects of personal, business and national issues | 3 | 5 |
| Fundamental | 8968 | Accommodate audience and context needs in oral communication | 3 | 5 |
| Fundamental | 8970 | Write texts for a range of communicative contexts | 3 | 5 |
| Fundamental | 8973 | Use language and communication in occupational learning programmes | 3 | 5 |
| Fundamental | 9010 | Demonstrate an understanding of the use of different number bases and measurement units and an awareness of error in the context of relevant calculations | 3 | 2 |
| Fundamental | 9012 | Investigate life and work related problems using data and probabilities | 3 | 5 |
| Fundamental | 9013 | Describe, apply, analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts | 3 | 4 |
| Fundamental | 11241 | Perform Basic Business Calculations | 3 | 6 |
| Fundamental | 13915 | Demonstrate knowledge and understanding of HIV/AIDS in a workplace, and its effects on a business sub-sector, own organisation and a specific workplace | 3 | 4 |
| Fundamental | 110023 | Present information in report format | 4 | 6 |
| Select an additional minimum of 27 credits from the list below | ||||
| Elective | 7785 | Function in a business environment | 3 | 4 |
| Elective | 10135 | Work as a project team member | 4 | 8 |
| Elective | 10140 | Apply a range of project management tools | 4 | 8 |
| Elective | 13931 | Monitor and control the maintenance of office equipment | 3 | 4 |
| Elective | 14913 | Explain the principles of computer networks | 3 | 5 |
| Elective | 14917 | Explain computer architecture concepts | 4 | 7 |
| Elective | 14947 | Describe data communications | 3 | 4 |
| Elective | 114636 | Demonstrate an understanding of preventative maintenance, environmental and safety issues in a computer environment | 3 | 6 |
| Elective | 117156 | Interpret basic financial statements | 4 | 4 |
| Elective | 117927 | Use a Graphical User Interface (GUI)-based database application to solve a given problem (MS Access) | 4 | 6 |
| Elective | 117928 | Describe the application and effect of Information and Communication Technologies (ICT) on society | 4 | 5 |
| Elective | 258875 | Design forms and reports using a Graphic User Interface (GUI) based database (MS Access) | 4 | 4 |
| Elective | 258876 | Work with spreadsheets (MS Excel) | 4 | 3 |
| Elective | 258878 | Ensure spreadsheet integrity to enhance reliability (MS Excel) | 4 | 3 |
| Elective | 258879 | Change the appearance of a spreadsheet (MS Excel) | 3 | 3 |
| Elective | 258880 | Utilise special features to enhance presentations (MS PowerPoint) | 3 | 3 |
| Elective | 258883 | Use generic functions in a Graphical User Interface (GUI)-environment (MS Windows) | 1 | 4 |
| Elective | 258897 | Apply electronic messaging and calendar application (MS Outlook) | 2 | 2 |
| Elective | 258898 | Review and create documents using a Graphical User Interface (GUI)-based word processor (MS Word) | 3 | 7 |
Qualification: 61591: NC: Information Technology: End User Computing
Option 2: Integrated programmes material set 2
| SAQA ID | Qualification Title | NQF | Minimum Credits |
| 61591 | National Certificate: Information Technology: End User Computing Learning Programme: 49077 (MICTS) Integrated learning programmes Electives: 258883; 258898; 258897; 258879; 258878; 258875; 117927 | 3 | 130 |
The integrated learning material sets are presented as learning programmes:
| Type | ID | Unit Standard Title | NQF | Credits |
| Learning Programme 1: ICT | ||||
| Core | 117925 | Describe the concepts of Information and Communication Technology (ICT) and the use of its components in a healthy and safe manner | 2 | 3 |
| Elective | 258883 | Use generic functions in a Graphical User Interface (GUI)-environment | 1 | 4 |
| Learning Programme 2: MS Word | ||||
| Core | 117924 | Use a Graphical User Interface (GUI)-based word processor to format documents | 2 | 5 |
| Core | 119078 | Use a GUI-based word processor to enhance a document through the use of tables and columns | 3 | 5 |
| Elective | 258898 | Review and create documents using a Graphical User Interface (GUI)-based word processor | 3 | 7 |
| Core | 116942 | Use a GUI-based word processor to create merged documents | 3 | 3 |
| Learning Programme 3: Internet Explorer | ||||
| Core | 115391 | Demonstrate an understanding of the principles of the internet and the world-wide-web | 4 | 3 |
| Core | 116931 | Use a Graphical User Interface (GUI)-based web-browser to search the Internet | 2 | 4 |
| Core | 114076 | Use computer technology to research a computer topic | 4 | 3 |
| Learning Programme 4: MS Outlook | ||||
| Core | 116945 | Use electronic mail to send and receive messages | 2 | 2 |
| Elective | 258897 | Apply electronic messaging and calendar application | 2 | 2 |
| Core | 116935 | Enhance, edit and organise electronic messages using a Graphical User Interface (GUI)-based messaging application | 2 | 2 |
| Learning Programme 5: MS PowerPoint | ||||
| Core | 117923 | Use a Graphical User Interface (GUI)-based presentation application to prepare and produce a presentation according to a given brief | 2 | 5 |
| Core | 116930 | Use a Graphical User Interface (GUI)-based presentation application to enhance presentation appearance | 3 | 5 |
| Elective | 258880 | Utilise special features to enhance presentations | 3 | 3 |
| Learning Programme 6: MS Excel | ||||
| Core | 116937 | Use a Graphical User Interface (GUI)-based spreadsheet application to create and edit spreadsheets | 2 | 4 |
| Elective | 258879 | Change the appearance of a spreadsheet | 3 | 3 |
| Core | 116943 | Using a Graphical User Interface (GUI)-based spreadsheet application, enhance the functionality and apply graph /charts to a spreadsheet | 4 | 3 |
| Core | 116940 | Use a Graphical User Interface (GUI)-based spreadsheet application to solve a given problem | 3 | 6 |
| Elective | 258878 | Ensure spreadsheet integrity to enhance reliability | 4 | 3 |
| Learning Programme 7: MS Access | ||||
| Core | 116936 | Use a Graphical User Interface (GUI)-based database application to work with simple databases | 3 | 3 |
| Elective | 258875 | Design forms and reports using a Graphic User Interface (GUI) based database | 4 | 4 |
| Elective | 117927 | Use Graphical User Interface (GUI)-based database application to solve a given problem | 4 | 6 |
| Learning Programme 8: Financial Literacy | ||||
| Fundamental | 11241 | Perform Basic Business Calculations | 3 | 6 |
| Fundamental | 7456 | Use mathematics to investigate and monitor the financial aspects of personal, business and national issues | 3 | 5 |
| Learning Programme 9: Communication | ||||
| Fundamental | 8973 | Use language and communication in occupational learning programmes | 3 | 5 |
| Fundamental | 8968 | Accommodate audience and context needs in oral communication | 3 | 5 |
| Fundamental | 8970 | Write texts for a range of communicative contexts | 3 | 5 |
| Fundamental | 110023 | Present information in report format | 4 | 6 |
| Fundamental | 13915 | Demonstrate knowledge and understanding of HIV/AIDS in a workplace, and its effects on a business sub-sector, own organisation and a specific workplace | 3 | 4 |
| Learning Programme 10: Mathematical Literacy | ||||
| Fundamental | 9010 | Demonstrate an understanding of the use of different number bases and measurement units and an awareness of error in the context of relevant calculations | 3 | 2 |
| Fundamental | 9013 | Describe, apply, analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts | 3 | 4 |
| Fundamental | 9012 | Investigate life and work related problems using data and probabilities | 3 | 5 |
Note: The above learning programmes are available for sale as individual learning programmes
Qualification: 61591: NC: Information Technology: End User Computing
Option 3: Integrated programmes material set 3
| SAQA ID | Qualification Title | NQF | Minimum Credits |
| 61591 | National Certificate: Information Technology: End User Computing Learning Programme: 49077 (MICTS) Integrated learning programmes Electives: 258883; 117928; 10135; 258898; 258879 | 3 | 130 |
The integrated learning material sets are presented as learning programmes:
| Type | ID | Unit Standard Title | NQF | Credits |
| Learning Programme 1: ICT and MS Windows | ||||
| Core | 117925 | Describe the concepts of Information and Communication Technology (ICT) and the use of its components in a healthy and safe manner | 2 | 3 |
| Elective | 258883 | Use generic functions in a Graphical User Interface (GUI)-environment | 1 | 4 |
| Elective | 117928 | Describe the application and effect of Information and Communication Technologies (ICT) on society | 4 | 5 |
| Learning Programme 2: Internet Explorer | ||||
| Core | 115391 | Demonstrate an understanding of the principles of the internet and the world-wide-web | 4 | 3 |
| Core | 116931 | Use a Graphical User Interface (GUI)-based web-browser to search the Internet | 2 | 4 |
| Core | 114076 | Use computer technology to research a computer topic | 4 | 3 |
| Elective | 10135 | Work as a Project Team Member | 4 | 8 |
| Learning Programme 3: MS Word | ||||
| Core | 117924 | Use a Graphical User Interface (GUI)-based word processor to format documents | 2 | 5 |
| Core | 119078 | Use a GUI-based word processor to enhance a document through the use of tables and columns | 3 | 5 |
| Core | 116942 | Use a GUI-based word processor to create merged documents | 3 | 3 |
| Elective | 258898 | Review and create documents using a Graphical User Interface (GUI)-based word processor | 3 | 7 |
| Learning Programme 4: MS Outlook | ||||
| Core | 116945 | Use electronic mail to send and receive messages | 2 | 2 |
| Core | 116935 | Enhance, edit and organise electronic messages using a Graphical User Interface (GUI)-based messaging application | 2 | 2 |
| Learning Programme 5: MS PowerPoint | ||||
| Core | 117923 | Use a Graphical User Interface (GUI)-based presentation application to prepare and produce a presentation according to a given brief | 2 | 5 |
| Core | 116930 | Use a Graphical User Interface (GUI)-based presentation application to enhance presentation appearance | 3 | 5 |
| Learning Programme 6: MS Excel | ||||
| Core | 116937 | Use a Graphical User Interface (GUI)-based spreadsheet application to create and edit spreadsheets | 2 | 4 |
| Core | 116943 | Using a Graphical User Interface (GUI)-based spreadsheet application, enhance the functionality and apply graph /charts to a spreadsheet | 4 | 3 |
| Core | 116940 | Use a Graphical User Interface (GUI)-based spreadsheet application to solve a given problem | 3 | 6 |
| Elective | 258879 | Change the appearance of a spreadsheet | 3 | 3 |
| Learning Programme 7: MS Access | ||||
| Core | 116936 | Use a Graphical User Interface (GUI)-based database application to work with simple databases | 3 | 3 |
| Learning Programme 8: Financial Literacy | ||||
| Fundamental | 11241 | Perform Basic Business Calculations | 3 | 6 |
| Fundamental | 7456 | Use mathematics to investigate and monitor the financial aspects of personal, business and national issues | 3 | 5 |
| Learning Programme 9: Communication | ||||
| Fundamental | 8973 | Use language and communication in occupational learning programmes | 3 | 5 |
| Fundamental | 8968 | Accommodate audience and context needs in oral communication | 3 | 5 |
| Fundamental | 8970 | Write texts for a range of communicative contexts | 3 | 5 |
| Fundamental | 110023 | Present information in report format | 4 | 6 |
| Fundamental | 13915 | Demonstrate knowledge and understanding of HIV/AIDS in a workplace, and its effects on a business sub-sector, own organisation and a specific workplace | 3 | 4 |
| Learning Programme 10: Mathematical Literacy | ||||
| Fundamental | 9010 | Demonstrate an understanding of the use of different number bases and measurement units and an awareness of error in the context of relevant calculations | 3 | 2 |
| Fundamental | 9013 | Describe, apply, analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts | 3 | 4 |
| Fundamental | 9012 | Investigate life and work related problems using data and probabilities | 3 | 5 |
Note: The above learning programmes are available for sale as individual learning programmes
Qualification: 63409: NC: Wholesale and Retail Operations
Specialisation: Stock Control in a Retail Outlet
Option 1: Single unit standards material set for a Learnership
| SAQA ID | Qualification Title | NQF | Minimum Credits |
| 63409 | National Certificate: Wholesale and Retail Operations Specialisation: Stock control in a retail/wholesale outlet Note: Single unit standards for a learnership | 3 | 170 |
The individual unit standard learning material sets have been developed for the following:
| Type | ID | Unit Standard Title | NQF | Credits | |
| Core | 114895 | Define the core concepts of the wholesale and retail environment | 2 | 10 | |
| Core | 258155 | Explain the factors that impact on the bottom line of a Wholesale and Retail unit | 3 | 10 | |
| Core | 258156 | Build customer relations in an operational unit | 3 | 10 | |
| Core | 258161 | Apply theft, fraud and safety controls in a Wholesale and Retail outlet | 3 | 8 | |
| Fundamental | 7456 | Use mathematics to investigate and monitor the financial aspects of personal, business and national issues | 3 | 5 | |
| Fundamental | 9010 | Demonstrate an understanding of the use of different number bases and measurement units and an awareness of error in the context of relevant calculations | 3 | 2 | |
| Fundamental | 9012 | Investigate life and work-related problems using data and probabilities | 3 | 5 | |
| Fundamental | 9013 | Describe, apply, analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts | 3 | 4 | |
| Fundamental | 119457 | Interpret and use information from texts | 3 | 5 | |
| Fundamental | 119465 | Write/present/sign texts for a range of communicative contexts | 3 | 5 | |
| Fundamental | 119467 | Use language and communication in occupational learning programmes | 3 | 5 | |
| Fundamental | 119472 | Accommodate audience and context needs in oral/signed communication | 3 | 5 | |
| Compulsory Elective | 114891 | Count stock for a stock-take (in a retail / wholesale outlet) | 2 | 5 | |
| Compulsory Elective | 114892 | Dispatch stock (in a retail / wholesale outlet) | 3 | 10 | |
| Compulsory Elective | 114896 | Receive stock (in a retail / wholesale outlet) | 3 | 12 | |
| Compulsory Elective | 117897 | Maintain stock balances in a distribution centre | 3 | 8 | |
| Compulsory Elective | 258175 | Break bulk, pack and label stock | 2 | 8 | |
| Select an additional minimum of 53 credits from the list below for a learnership | |||||
| Elective | 9506 | Communicate in an assertive manner with clients and fellow workers | 4 | 4 | |
| Elective | 13912 | Apply knowledge of self and team in order to develop a plan to enhance team performance | 3 | 5 | |
| Elective | 13931 | Monitor and control the maintenance of office equipment | 3 | 4 | |
| Elective | 13932 | Prepare and process documents for financial and banking processes | 3 | 5 | |
| Elective | 113852 | Apply occupational health, safety and environmental principles | 3 | 10 | |
| Elective | 113909 | Coach a team member in order to enhance individual performance in work environment | 3 | 5 | |
| Elective | 114893 | Pack customer purchases at point of sales | 2 | 3 | |
| Elective | 114902 | Operate a computer in a Wholesale/Retail outlet | 2 | 6 | |
| Elective | 242668 | Demonstrate knowledge and application of the Occupational Health and Safety Act, 85 of 1993 (OHSA) (as amended) and the responsibilities of management in terms of the Act | 4 | 4 | |
| Elective | 242811 | Prioritise time and work for self and team | 4 | 5 | |
| Elective | 242816 | Conduct a structured meeting | 4 | 5 | |
| Elective | 242819 | Motivate and Build a Team | 4 | 10 | |
| Elective | 243672 | Maintain the stockroom | 3 | 10 | |
| Elective | 243679 | Recommend orders for clients in a fast moving consumer goods environment | 3 | 8 | |
| Elective | 243680 | Take orders from customers | 3 | 12 | |
| Elective | 243681 | Uplift stock for return | 3 | 5 | |
| Elective | 243712 | Address customer queries in a wholesale environment | 3 | 10 | |
| Elective | 243804 | Replenish stock in a retail business | 3 | 12 | |
| Elective | 243805 | Merchandise products in a retail business | 3 | 12 | |
| Elective | 243806 | Deal with customers in a retail business | 3 | 8 | |
| Elective | 243809 | Run a small business | 3 | 12 | |
| Elective | 243810 | Control cash in a small business | 3 | 12 | |
| Elective | 252202 | Deal with brand, product and service promotions | 4 | 4 | |
| Elective | 252203 | Demonstrate an understanding of the target market | 4 | 4 | |
| Elective | 252210 | Handle a range of customer complaints | 4 | 4 | |
| Elective | 252211 | Demonstrate an understanding of the competitive environment and product positioning | 4 | 6 | |
| Elective | 258157 | Explain the processing of transactions in a wholesale and retail outlet | 2 | 6 | |
| Elective | 258160 | Demonstrate knowledge of products in own area of operation in a Wholesale and Retail environment | 3 | 8 | |
| Elective | 258162 | Sell products to customers in a wholesale and retail outlet | 3 | 12 | |
| Elective | 258215 | Present a visual display in a wholesale or retail outlet | 3 | 8 | |
| Elective | 258217 | Evaluate a visually merchandised display | 3 | 12 | |
| Elective | 258221 | Explain the role of visual merchandising in the organisation | 3 | 4 | |
Important Note: The WR SETA learnership document incorrectly indicates unit standard 117897: Maintain stock balances in a distribution centre as a compulsory Elective for the specialisation: Stock control in a retail/wholesale outlet. The WR SETA requires this unit standard to form part of the learning in this qualification as a learnership..
Qualification: 63409: NC: Wholesale and Retail Operations
Option 2: Integrated programmes material set for a Learnership
| SAQA ID | Qualification Title | NQF | Minimum Credits |
| 63409 | National Certificate: Wholesale and Retail Operations Specialisation: Stock control in a retail/wholesale outlet Integrated learning programmes for a learnership | 3 | 163 |
The integrated learning material sets are presented as learning programmes:
| Type | ID | Unit Standard Title | NQF | Credits | |
| Learning Programme 1: core concepts | |||||
| Core | 114895 | Define the core concepts of the wholesale and retail environment | 2 | 10 | |
| Elective | 258215 | Present a visual display in a wholesale or retail outlet | 3 | 8 | |
| Learning Programme 2: Occupational Learning | |||||
| Fundamental | 119467 | Use language and communication in occupational learning programmes | 3 | 5 | |
| Fundamental | 9012 | Investigate life and work related problems using data and probabilities | 3 | 5 | |
| Learning Programme 3: Customer Service | |||||
| Core | 258156 | Build customer relations in an operational unit | 3 | 10 | |
| Fundamental | 119472 | Accommodate audience and context needs in oral/signed communication | 3 | 5 | |
| Learning Programme 4: Financial Aspects | |||||
| Fundamental | 7456 | Use mathematics to investigate and monitor the financial aspects of personal, business and national issues | 3 | 5 | |
| Core | 258155 | Explain the factors that impact on the bottom line of a Wholesale and Retail unit | 3 | 10 | |
| Learning Programme 5: Written communication | |||||
| Fundamental | 119457 | Interpret and use information from texts | 3 | 5 | |
| Fundamental | 119465 | Write/present/sign texts for a range of communicative contexts | 3 | 5 | |
| Learning Programme 6: Mathematical Literacy | |||||
| Fundamental | 9010 | Demonstrate an understanding of the use of different number bases and measurement units and an awareness of error in the context of relevant calculations | 3 | 2 | |
| Fundamental | 9013 | Describe, apply, analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts | 3 | 4 | |
| Learning Programme 7: Theft, Fraud and Safety | |||||
| Core | 258161 | Apply theft, fraud and safety controls in a Wholesale and Retail outlet | 3 | 8 | |
| Elective | 117877 | Perform one-to-one training on the job | 3 | 4 | |
| Learning Programme 8: Receive and Dispatch Stock | |||||
| Compulsory Elective | 114896 | Receive stock (in a retail / wholesale outlet) | 3 | 12 | |
| Compulsory Elective | 114892 | Dispatch stock (in a retail / wholesale outlet) | 3 | 10 | |
| Learning Programme 9: Deal with Stock | |||||
| Compulsory Elective | 114891 | Count stock for a stock-take (in a retail / wholesale outlet) | 2 | 5 | |
| Compulsory Elective | 258175 | Break bulk, pack and label stock | 2 | 8 | |
| Compulsory Elective | 117897 | Maintain stock balances in a distribution centre | 3 | 8 | |
Please contact GTM for the layout that is currently in development progress
Important Note: The WR SETA learnership document incorrectly indicates unit standard 117897: Maintain stock balances in a distribution centre as a compulsory Elective for the specialisation: Stock control in a retail/wholesale outlet. The WR SETA requires this unit standard to form part of the learning in this qualification as a learnership..
Qualification: 63409: NC: Wholesale and Retail Operations
Specialisation: Stock Control in a Distribution Centre
Option 3: Single unit standards material set for a Learnership
| SAQA ID | Qualification Title | NQF | Minimum Credits |
| 63409 | National Certificate: Wholesale and Retail Operations Specialisation: Stock Control in a Distribution Centre Note: Single unit standards for a learnership | 3 | 170 |
The integrated learning material sets are presented as learning programmes:
| Type | ID | Unit Standard Title | NQF | Credits | |
| Core | 114895 | Define the core concepts of the wholesale and retail environment | 2 | 10 | |
| Core | 258155 | Explain the factors that impact on the bottom line of a Wholesale and Retail unit | 3 | 10 | |
| Core | 258156 | Build customer relations in an operational unit | 3 | 10 | |
| Core | 258161 | Apply theft, fraud and safety controls in a Wholesale and Retail outlet | 3 | 8 | |
| Fundamental | 7456 | Use mathematics to investigate and monitor the financial aspects of personal, business and national issues | 3 | 5 | |
| Fundamental | 9010 | Demonstrate an understanding of the use of different number bases and measurement units and an awareness of error in the context of relevant calculations | 3 | 2 | |
| Fundamental | 9012 | Investigate life and work related problems using data and probabilities | 3 | 5 | |
| Fundamental | 9013 | Describe, apply, analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts | 3 | 4 | |
| Fundamental | 119457 | Interpret and use information from texts | 3 | 5 | |
| Fundamental | 119465 | Write/present/sign texts for a range of communicative contexts | 3 | 5 | |
| Fundamental | 119467 | Use language and communication in occupational learning programmes | 3 | 5 | |
| Fundamental | 119472 | Accommodate audience and context needs in oral/signed communication | 3 | 5 | |
| Compulsory Elective | 114896 | Receive stock (in a retail / wholesale outlet) | 3 | 12 | |
| Compulsory Elective | 117891 | Dispatch stock from a distribution centre (DC/Warehouse) | 3 | 12 | |
| Compulsory Elective | 117897 | Maintain stock balances in a distribution centre | 3 | 8 | |
| Compulsory Elective | 117901 | Receive stock in a DC/Warehouse | 3 | 15 | |
| Select an additional minimum of 49 credits from the list below for a learnership | |||||
| Elective | 9506 | Communicate in an assertive manner with clients and fellow workers | 4 | 4 | |
| Elective | 13912 | Apply knowledge of self and team in order to develop a plan to enhance team performance | 3 | 5 | |
| Elective | 13931 | Monitor and control the maintenance of office equipment | 3 | 4 | |
| Elective | 13932 | Prepare and process documents for financial and banking processes | 3 | 5 | |
| Elective | 113852 | Apply occupational health, safety and environmental principles | 3 | 10 | |
| Elective | 113909 | Coach a team member in order to enhance individual performance in work environment | 3 | 5 | |
| Elective | 114891 | Count stock for a stock-take | 2 | 5 | |
| Elective | 114892 | Dispatch stock | 3 | 10 | |
| Elective | 114893 | Pack customer purchases at point of sales | 2 | 3 | |
| Elective | 114902 | Operate a computer in a Wholesale/Retail outlet | 2 | 6 | |
| Elective | 117877 | Perform one-to-one training on the job | 3 | 4 | |
| Elective | 242668 | Demonstrate knowledge and application of the Occupational Health and Safety Act, 85 of 1993 (OHSA) (as amended) and the responsibilities of management in terms of the Act | 4 | 4 | |
| Elective | 242811 | Prioritise time and work for self and team | 4 | 5 | |
| Elective | 242816 | Conduct a structured meeting | 4 | 5 | |
| Elective | 242819 | Motivate and Build a Team | 4 | 10 | |
| Elective | 243672 | Maintain the stockroom | 3 | 10 | |
| Elective | 243679 | Recommend orders for clients in a fast moving consumer goods environment | 3 | 8 | |
| Elective | 243680 | Take orders from customers | 3 | 12 | |
| Elective | 243681 | Uplift stock for return | 3 | 5 | |
| Elective | 243712 | Address customer queries in a wholesale environment | 3 | 10 | |
| Elective | 243804 | Replenish stock in a retail business | 3 | 12 | |
| Elective | 243805 | Merchandise products in a retail business | 3 | 12 | |
| Elective | 243806 | Deal with customers in a retail business | 3 | 8 | |
| Elective | 243809 | Run a small business | 3 | 12 | |
| Elective | 243810 | Control cash in a small business | 3 | 12 | |
| Elective | 252202 | Deal with brand, product and service promotions | 4 | 4 | |
| Elective | 252203 | Demonstrate an understanding of the target market | 4 | 4 | |
| Elective | 252210 | Handle a range of customer complaints | 4 | 4 | |
| Elective | 252211 | Demonstrate an understanding of the competitive environment and product positioning | 4 | 6 | |
| Elective | 258157 | Explain the processing of transactions in a wholesale and retail outlet | 2 | 6 | |
| Elective | 258160 | Demonstrate knowledge of products in own area of operation in a Wholesale and Retail environment | 3 | 8 | |
| Elective | 258162 | Sell products to customers in a wholesale and retail outlet | 3 | 12 | |
| Elective | 258175 | Break bulk, pack and label stock | 2 | 8 | |
| Elective | 258215 | Present a visual display in a wholesale or retail outlet | 3 | 8 | |
| Elective | 258217 | Evaluate a visually merchandised display | 3 | 12 | |
| Elective | 258221 | Explain the role of visual merchandising in the organisation | 3 | 4 | |
Important Note: The WR SETA learnership document incorrectly indicates unit standard 114896: Receive stock (in a retail / wholesale outlet) as a compulsory Elective for the specialisation: Stock control in a Distribution Centre. The WR SETA requires this unit standard to form part of the learning in this qualification as a learnership. The SAQA qualification document requires unit standard 117891: Dispatch stock from a DC, NQF Level 3; 12 credits, to be part of the qualification specialisation. So, both unit standards are provided as part of the qualification and/or learnership material sets – to meet the WR SETA requirements.
Qualification: 63409: NC: Wholesale and Retail Operations
Option 4: Integrated programmes material set for a Learnership
| SAQA ID | Qualification Title | NQF | Credits |
| 63409 | National Certificate: Wholesale and Retail Operations Specialisation: Stock Control in a Distribution Centre Integrated learning programmes for a learnership | 3 | 122 (minimum (120) |
The integrated learning material sets are presented as learning programmes:
| Type | ID | Unit Standard Title | NQF | Credits |
| Learning Programme 1: core concepts | ||||
| Core | 114895 | Define the core concepts of the wholesale and retail environment | 2 | 10 |
| Learning Programme 2: Occupational Learning | ||||
| Fundamental | 119467 | Use language and communication in occupational learning programmes | 3 | 5 |
| Fundamental | 9012 | Investigate life and work related problems using data and probabilities | 3 | 5 |
| Learning Programme 3: Verbal Communication | ||||
| Fundamental | 119472 | Accommodate audience and context needs in oral/signed communication | 3 | 5 |
| Learning Programme 4: Written communication | ||||
| Fundamental | 119457 | Interpret and use information from texts | 3 | 5 |
| Fundamental | 119465 | Write/present/sign texts for a range of communicative contexts | 3 | 5 |
| Learning Programme 5: Financial Aspects | ||||
| Fundamental | 7456 | Use mathematics to investigate and monitor the financial aspects of personal, business and national issues | 3 | 5 |
| Core | 258155 | Explain the factors that impact on the bottom line of a Wholesale and Retail unit | 3 | 10 |
| Learning Programme 6: Mathematical Literacy | ||||
| Fundamental | 9010 | Demonstrate an understanding of the use of different number bases and measurement units and an awareness of error in the context of relevant calculations | 3 | 2 |
| Fundamental | 9013 | Describe, apply, analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts | 3 | 4 |
| Learning Programme 7: Theft, Fraud and Safety | ||||
| Core | 258161 | Apply theft, fraud and safety controls in a Wholesale and Retail outlet | 3 | 8 |
| Learning Programme 8: Customer Service | ||||
| Core | 258156 | Build customer relations in an operational unit | 3 | 10 |
| Learning Programme 9: Receive Stock | ||||
| Compulsory Elective | 117901 | Receive stock in a DC/Warehouse | 3 | 15 |
| Compulsory Elective | 114896 | Receive stock (in a retail / wholesale outlet) | 3 | 12 |
| Learning Programme 10: Dispatch Stock | ||||
| Compulsory Elective | 117891 | Dispatch stock from a distribution centre (DC/Warehouse) | 3 | 12 |
| Learning Programme 11: Maintain Stock Balances | ||||
| Compulsory Elective | 117897 | Maintain stock balances in a distribution centre | 3 | 8 |
| Elective | 114902 | Operate a computer | 2 | 6 |
Note: The above learning programmes are available for sale as individual learning programmes
Important Note: The WR SETA learnership document incorrectly indicates unit standard 114896: Receive stock (in a retail / wholesale outlet) as a compulsory Elective for the specialisation: Stock control in a Distribution Centre. The WR SETA requires this unit standard to form part of the learning in this qualification as a learnership. The SAQA qualification document requires unit standard 117891: Dispatch stock from a DC, NQF Level 3; 12 credits, to be part of the qualification specialisation. So, both unit standards are provided as part of the qualification and/or learnership material sets – to meet the WR SETA requirements.
Qualification: 63409: NC: Wholesale and Retail Operations
Specialisation: Retail Sales
Option 5: Single unit standards material set for a Learnership
| SAQA ID | Qualification Title | NQF | Minimum Credits |
| 63409 | National Certificate: Wholesale and Retail Operations Specialisation: Retail Sales Note: Single unit standards for a learnership | 3 | 137 |
The individual unit standard learning material sets have been developed for the following:
| Type | ID | Unit Standard Title | NQF | Credits | |
| Core | 114895 | Define the core concepts of the wholesale and retail environment | 2 | 10 | |
| Core | 258155 | Explain the factors that impact on the bottom line of a Wholesale and Retail unit | 3 | 10 | |
| Core | 258156 | Build customer relations in an operational unit | 3 | 10 | |
| Core | 258161 | Apply theft, fraud and safety controls in a Wholesale and Retail outlet | 3 | 8 | |
| Fundamental | 7456 | Use mathematics to investigate and monitor the financial aspects of personal, business and national issues | 3 | 5 | |
| Fundamental | 9010 | Demonstrate an understanding of the use of different number bases and measurement units and an awareness of error in the context of relevant calculations | 3 | 2 | |
| Fundamental | 9012 | Investigate life and work related problems using data and probabilities | 3 | 5 | |
| Fundamental | 9013 | Describe, apply, analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts | 3 | 4 | |
| Fundamental | 119457 | Interpret and use information from texts | 3 | 5 | |
| Fundamental | 119465 | Write/present/sign texts for a range of communicative contexts | 3 | 5 | |
| Fundamental | 119467 | Use language and communication in occupational learning programmes | 3 | 5 | |
| Fundamental | 119472 | Accommodate audience and context needs in oral/signed communication | 3 | 5 | |
| Compulsory Elective | 114902 | Operate a computer | 2 | 6 | |
| Compulsory Elective | 258160 | Demonstrate knowledge of products in own area of operation in a Wholesale and Retail environment | 3 | 8 | |
| Compulsory Elective | 258162 | Sell products to customers in a wholesale and retail outlet | 3 | 12 | |
| Select an additional minimum of 20 credits from the list below for a qualification | |||||
| Elective | 9506 | Communicate in an assertive manner with clients and fellow workers | 4 | 4 | |
| Elective | 13912 | Apply knowledge of self and team in order to develop a plan to enhance team performance | 3 | 5 | |
| Elective | 13931 | Monitor and control the maintenance of office equipment | 3 | 4 | |
| Elective | 13932 | Prepare and process documents for financial and banking processes | 3 | 5 | |
| Elective | 113852 | Apply occupational health, safety and environmental principles | 3 | 10 | |
| Elective | 113909 | Coach a team member in order to enhance individual performance in work environment | 3 | 5 | |
| Elective | 114891 | Count stock for a stock-take | 2 | 5 | |
| Elective | 114893 | Pack customer purchases at point of sales | 2 | 3 | |
| Elective | 114896 | Receive stock | 3 | 12 | |
| Elective | 114902 | Operate a computer in a Wholesale/Retail outlet | 2 | 6 | |
| Elective | 117877 | Perform one-to-one training on the job | 3 | 4 | |
| Elective | 242668 | Demonstrate knowledge and application of the Occupational Health and Safety Act, 85 of 1993 (OHSA) (as amended) and the responsibilities of management in terms of the Act | 4 | 4 | |
| Elective | 242811 | Prioritise time and work for self and team | 4 | 5 | |
| Elective | 242816 | Conduct a structured meeting | 4 | 5 | |
| Elective | 242819 | Motivate and Build a Team | 4 | 10 | |
| Elective | 243672 | Maintain the stockroom | 3 | 10 | |
| Elective | 243679 | Recommend orders for clients in a fast moving consumer goods environment | 3 | 8 | |
| Elective | 243680 | Take orders from customers | 3 | 12 | |
| Elective | 243681 | Uplift stock for return | 3 | 5 | |
| Elective | 243712 | Address customer queries in a wholesale environment | 3 | 10 | |
| Elective | 243804 | Replenish stock in a retail business | 3 | 12 | |
| Elective | 243805 | Merchandise products in a retail business | 3 | 12 | |
| Elective | 243806 | Deal with customers in a retail business | 3 | 8 | |
| Elective | 243809 | Run a small business | 3 | 12 | |
| Elective | 243810 | Control cash in a small business | 3 | 12 | |
| Elective | 252202 | Deal with brand, product and service promotions | 4 | 4 | |
| Elective | 252203 | Demonstrate an understanding of the target market | 4 | 4 | |
| Elective | 252210 | Handle a range of customer complaints | 4 | 4 | |
| Elective | 252211 | Demonstrate an understanding of the competitive environment and product positioning | 4 | 6 | |
| Elective | 258157 | Explain the processing of transactions in a wholesale and retail outlet | 2 | 6 | |
| Elective | 258175 | Break bulk, pack and label stock | 2 | 8 | |
| Elective | 258215 | Present a visual display in a wholesale or retail outlet | 3 | 8 | |
| Elective | 258217 | Evaluate a visually merchandised display | 3 | 12 | |
| Elective | 258221 | Explain the role of visual merchandising in the organisation | 3 | 4 | |
Qualification: 63409: NC: Wholesale and Retail Operations
Option 6: Integrated programmes material set for a Learnership
| SAQA ID | Qualification Title | NQF | Minimum Credits |
| 63409 | National Certificate: Wholesale and Retail Operations Specialisation: Retail Sales Integrated learning programmes for a learnership | 3 | 137 |
The integrated learning material sets are presented as learning programmes:
Please contact GTM for the layout that is currently in development progress
Qualification: 63409: NC: Wholesale and Retail Operations
Specialisation: Wholesale Sales
Option 7: Single unit standards material set for a Learnership
| SAQA ID | Qualification Title | NQF | Minimum Credits |
| 63409 | National Certificate: Wholesale and Retail Operations Specialisation: Wholesale Sales Note: Single unit standards for a learnership | 3 | 170 |
The individual unit standard learning material sets have been developed for the following:
| Type | ID | Unit Standard Title | NQF | Credits | |
| Core | 114895 | Define the core concepts of the wholesale and retail environment | 2 | 10 | |
| Core | 258155 | Explain the factors that impact on the bottom line of a Wholesale and Retail unit | 3 | 10 | |
| Core | 258156 | Build customer relations in an operational unit | 3 | 10 | |
| Core | 258161 | Apply theft, fraud and safety controls in a Wholesale and Retail outlet | 3 | 8 | |
| Fundamental | 7456 | Use mathematics to investigate and monitor the financial aspects of personal, business and national issues | 3 | 5 | |
| Fundamental | 9010 | Demonstrate an understanding of the use of different number bases and measurement units and an awareness of error in the context of relevant calculations | 3 | 2 | |
| Fundamental | 9012 | Investigate life and work related problems using data and probabilities | 3 | 5 | |
| Fundamental | 9013 | Describe, apply, analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts | 3 | 4 | |
| Fundamental | 119457 | Interpret and use information from texts | 3 | 5 | |
| Fundamental | 119465 | Write/present/sign texts for a range of communicative contexts | 3 | 5 | |
| Fundamental | 119467 | Use language and communication in occupational learning programmes | 3 | 5 | |
| Fundamental | 119472 | Accommodate audience and context needs in oral/signed communication | 3 | 5 | |
| Compulsory Elective | 114902 | Operate a computer in a Wholesale/Retail outlet | 3 | 6 | |
| Compulsory Elective | 243680 | Take orders from customers | 3 | 12 | |
| Compulsory Elective | 243712 | Address customer queries in a wholesale environment | 3 | 10 | |
| Select an additional minimum of 55 credits from the list below for a learnership | |||||
| Elective | 9506 | Communicate in an assertive manner with clients and fellow workers | 4 | 4 | |
| Elective | 13912 | Apply knowledge of self and team in order to develop a plan to enhance team performance | 3 | 5 | |
| Elective | 13931 | Monitor and control the maintenance of office equipment | 3 | 4 | |
| Elective | 13932 | Prepare and process documents for financial and banking processes | 3 | 5 | |
| Elective | 113852 | Apply occupational health, safety and environmental principles | 3 | 10 | |
| Elective | 113909 | Coach a team member in order to enhance individual performance in work environment | 3 | 5 | |
| Elective | 114891 | Count stock for a stock-take | 2 | 5 | |
| Elective | 114892 | Dispatch stock | 3 | 10 | |
| Elective | 114893 | Pack customer purchases at point of sales | 2 | 3 | |
| Elective | 114896 | Receive stock | 3 | 12 | |
| Elective | 117877 | Perform one-to-one training on the job | 3 | 4 | |
| Elective | 117891 | Dispatch stock from a DC | 3 | 12 | |
| Elective | 117897 | Maintain stock balances | 3 | 8 | |
| Elective | 117901 | Receive stock in a DC/Warehouse | 3 | 15 | |
| Elective | 242668 | Demonstrate knowledge and application of the Occupational Health and Safety Act, 85 of 1993 (OHSA) (as amended) and the responsibilities of management in terms of the Act | 4 | 4 | |
| Elective | 242811 | Prioritise time and work for self and team | 4 | 5 | |
| Elective | 242816 | Conduct a structured meeting | 4 | 5 | |
| Elective | 242819 | Motivate and Build a Team | 4 | 10 | |
| Elective | 243672 | Maintain the stockroom | 3 | 10 | |
| Elective | 243679 | Recommend orders for clients in a fast moving consumer goods environment | 3 | 8 | |
| Elective | 243681 | Uplift stock for return | 3 | 5 | |
| Elective | 243804 | Replenish stock in a retail business | 3 | 12 | |
| Elective | 243805 | Merchandise products in a retail business | 3 | 12 | |
| Elective | 243806 | Deal with customers in a retail business | 3 | 8 | |
| Elective | 243809 | Run a small business | 3 | 12 | |
| Elective | 243810 | Control cash in a small business | 3 | 12 | |
| Elective | 252202 | Deal with brand, product and service promotions | 4 | 4 | |
| Elective | 252203 | Demonstrate an understanding of the target market | 4 | 4 | |
| Elective | 252210 | Handle a range of customer complaints | 4 | 4 | |
| Elective | 252211 | Demonstrate an understanding of the competitive environment and product positioning | 4 | 6 | |
| Elective | 258157 | Explain the processing of transactions in a wholesale and retail outlet | 2 | 6 | |
| Elective | 258160 | Demonstrate knowledge of products in own area of operation in a Wholesale and Retail environment | 3 | 8 | |
| Elective | 258162 | Sell products to customers in a wholesale and retail outlet | 3 | 12 | |
| Elective | 258175 | Break bulk, pack and label stock | 2 | 8 | |
| Elective | 258215 | Present a visual display in a wholesale or retail outlet | 3 | 8 | |
| Elective | 258217 | Evaluate a visually merchandised display | 3 | 12 | |
| Elective | 258221 | Explain the role of visual merchandising in the organisation | 3 | 4 | |
Qualification: 63409: NC: Wholesale and Retail Operations
Option 8: Integrated programmes material set for a Learnership
| SAQA ID | Qualification Title | NQF | Minimum Credits |
| 63409 | National Certificate: Wholesale and Retail Operations Specialisation: Wholesale Sales Integrated learning programmes for a learnership | 3 | 157 |
The integrated learning material sets are presented as learning programmes:
Please contact GTM for the layout that is currently in development progress
Qualification: 63409: NC: Wholesale and Retail Operations
Specialisation: Cosmetics
Option 9: Single unit standards material set for a Learnership
| SAQA ID | Qualification Title | NQF | Minimum Credits |
| 63409 | National Certificate: Wholesale and Retail Operations Specialisation: Cosmetics Note: Single unit standards for a learnership | 3 | 128 |
The individual unit standard learning material sets have been developed for the following:
| Type | ID | Unit Standard Title | NQF | Credits | |
| Core | 114895 | Define the core concepts of the wholesale and retail environment | 2 | 10 | |
| Core | 258155 | Explain the factors that impact on the bottom line of a Wholesale and Retail unit | 3 | 10 | |
| Core | 258156 | Build customer relations in an operational unit | 3 | 10 | |
| Core | 258161 | Apply theft, fraud and safety controls in a Wholesale and Retail outlet | 3 | 8 | |
| Fundamental | 7456 | Use mathematics to investigate and monitor the financial aspects of personal, business and national issues | 3 | 5 | |
| Fundamental | 9010 | Demonstrate an understanding of the use of different number bases and measurement units and an awareness of error in the context of relevant calculations | 3 | 2 | |
| Fundamental | 9012 | Investigate life and work related problems using data and probabilities | 3 | 5 | |
| Fundamental | 9013 | Describe, apply, analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts | 3 | 4 | |
| Fundamental | 119457 | Interpret and use information from texts | 3 | 5 | |
| Fundamental | 119465 | Write/present/sign texts for a range of communicative contexts | 3 | 5 | |
| Fundamental | 119467 | Use language and communication in occupational learning programmes | 3 | 5 | |
| Fundamental | 119472 | Accommodate audience and context needs in oral/signed communication | 3 | 5 | |
| Compulsory Elective | 258158 | Advise on and promote nail care products in a retail environment | 3 | 3 | |
| Compulsory Elective | 258176 | Advise on and promote colour cosmetic products in a retail environment | 3 | 3 | |
| Compulsory Elective | 258178 | Advise on and promote hair care products in a retail environment | 3 | 3 | |
| Compulsory Elective | 258179 | Advise on and promote skin care products in a retail environment | 3 | 5 | |
| Select an additional minimum of 40 credits from the list below for a learnership | |||||
| Elective | 9506 | Communicate in an assertive manner with clients and fellow workers | 4 | 4 | |
| Elective | 13912 | Apply knowledge of self and team in order to develop a plan to enhance team performance | 3 | 5 | |
| Elective | 13931 | Monitor and control the maintenance of office equipment | 3 | 4 | |
| Elective | 13932 | Prepare and process documents for financial and banking processes | 3 | 5 | |
| Elective | 113852 | Apply occupational health, safety and environmental principles | 3 | 10 | |
| Elective | 113909 | Coach a team member in order to enhance individual performance in work environment | 3 | 5 | |
| Elective | 114891 | Count stock for a stock-take | 2 | 5 | |
| Elective | 114892 | Dispatch stock | 3 | 10 | |
| Elective | 114893 | Pack customer purchases at point of sales | 2 | 3 | |
| Elective | 114896 | Receive stock | 3 | 12 | |
| Elective | 114902 | Operate a computer in a Wholesale/Retail outlet | 2 | 6 | |
| Elective | 117877 | Perform one-to-one training on the job | 3 | 4 | |
| Elective | 117891 | Dispatch stock from a DC | 3 | 12 | |
| Elective | 117897 | Maintain stock balances | 3 | 8 | |
| Elective | 117901 | Receive stock in a DC/Warehouse | 3 | 15 | |
| Elective | 242668 | Demonstrate knowledge and application of the Occupational Health and Safety Act, 85 of 1993 (OHSA) (as amended) and the responsibilities of management in terms of the Act | 4 | 4 | |
| Elective | 242811 | Prioritise time and work for self and team | 4 | 5 | |
| Elective | 242816 | Conduct a structured meeting | 4 | 5 | |
| Elective | 242819 | Motivate and Build a Team | 4 | 10 | |
| Elective | 243672 | Maintain the stockroom | 3 | 10 | |
| Elective | 243679 | Recommend orders for clients in a fast moving consumer goods environment | 3 | 8 | |
| Elective | 243680 | Take orders from customers | 3 | 12 | |
| Elective | 243681 | Uplift stock for return | 3 | 5 | |
| Elective | 243712 | Address customer queries in a wholesale environment | 3 | 10 | |
| Elective | 243804 | Replenish stock in a retail business | 3 | 12 | |
| Elective | 243805 | Merchandise products in a retail business | 3 | 12 | |
| Elective | 243806 | Deal with customers in a retail business | 3 | 8 | |
| Elective | 243809 | Run a small business | 3 | 12 | |
| Elective | 243810 | Control cash in a small business | 3 | 12 | |
| Elective | 252202 | Deal with brand, product and service promotions | 4 | 4 | |
| Elective | 252203 | Demonstrate an understanding of the target market | 4 | 4 | |
| Elective | 252210 | Handle a range of customer complaints | 4 | 4 | |
| Elective | 252211 | Demonstrate an understanding of the competitive environment and product positioning | 4 | 6 | |
| Elective | 258157 | Explain the processing of transactions in a wholesale and retail outlet | 2 | 6 | |
| Elective | 258160 | Demonstrate knowledge of products in own area of operation in a Wholesale and Retail environment | 3 | 8 | |
| Elective | 258162 | Sell products to customers in a wholesale and retail outlet | 3 | 12 | |
| Elective | 258175 | Break bulk, pack and label stock | 2 | 8 | |
| Elective | 258215 | Present a visual display in a wholesale or retail outlet | 3 | 8 | |
| Elective | 258217 | Evaluate a visually merchandised display | 3 | 12 | |
| Elective | 258221 | Explain the role of visual merchandising in the organisation | 3 | 4 | |
Qualification: 63409: NC: Wholesale and Retail Operations
Option 10: Integrated programmes material set for a Learnership
| SAQA ID | Qualification Title | NQF | Minimum Credits |
| 63409 | National Certificate: Wholesale and Retail Operations Specialisation: Cosmetics Integrated learning programmes for a learnership | 3 | 128 |
The integrated learning material sets are presented as learning programmes:
Please contact GTM for the layout that is currently in development progress
Qualification: 67465: NC: Business Administration Services
Option 1: Single unit standards material set
| SAQA ID | Qualification Title | NQF | Minimum Credits |
| 67465 | National Certificate: Business Administration Services Learning Programme: 23655 (SSETA) Note: Single unit standards | 3 | 120 |
The individual unit standard learning material sets have been developed for the following:
| Type | ID | Unit Standard Title | NQF | Credits |
| Core | 7567 | Produce and use spreadsheets for business | 3 | 5 |
| Core | 7570 | Produce word processing documents for business | 3 | 5 |
| Core | 7573 | Demonstrate ability to use the World Wide Web | 2 | 3 |
| Core | 7706 | Maintain a Booking System | 3 | 3 |
| Core | 7785 | Function in a business environment | 3 | 4 |
| Core | 7796 | Maintain a secure working environment | 3 | 1 |
| Core | 7860 | Introduce new staff to the workplace | 3 | 1 |
| Core | 8420 | Operate in a team | 2 | 4 |
| Core | 9533 | Use communication skills to handle and resolve conflict in the workplace | 3 | 3 |
| Core | 10170 | Demonstrate understanding of employment relations in an organisation | 3 | 3 |
| Core | 13929 | Co-ordinate meetings, minor events and travel arrangements | 3 | 3 |
| Core | 13931 | Monitor and control the maintenance of office equipment | 3 | 4 |
| Core | 13933 | Plan, monitor and control an information system in a business environment | 3 | 3 |
| Core | 13934 | Plan and prepare meeting communications | 3 | 4 |
| Core | 13935 | Plan and conduct basic research in an office environment | 3 | 6 |
| Core | 13937 | Monitor and control office supplies | 3 | 2 |
| Core | 14357 | Demonstrate an understanding of a selected business environment | 4 | 10 |
| Fundamental | 7456 | Use mathematics to investigate and monitor the financial aspects of personal, business and national issues | 3 | 5 |
| Fundamental | 8968 | Accommodate audience and context needs in oral communication | 3 | 5 |
| Fundamental | 8969 | Interpret and use information from texts | 3 | 5 |
| Fundamental | 8970 | Write texts for a range of communicative contexts | 3 | 5 |
| Fundamental | 9010 | Demonstrate an understanding of the use of different number bases and measurement units and an awareness of error in the context of relevant calculations | 3 | 2 |
| Fundamental | 9012 | Investigate life and work related problems using data and probabilities | 3 | 5 |
| Fundamental | 9013 | Describe, apply, analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts | 3 | 4 |
| Fundamental | 9960 | Communicate verbally and non-verbally in the workplace | 3 | 8 |
| Fundamental | 11241 | Perform Basic Business Calculations | 3 | 6 |
| Select an additional minimum of 11 credits from the list below | ||||
| Elective | 7790 | Process incoming and outgoing telephone calls | 3 | 3 |
| Elective | 13928 | Monitor and control reception area | 3 | 4 |
| Elective | 13930 | Monitor and control the receiving and satisfaction of visitors | 3 | 4 |
| Elective | 13932 | Prepare and process documents for financial and banking processes | 3 | 5 |
| Elective | 117111 | Apply knowledge of basic accounting principles to financial services | 3 | 4 |
| Elective | 117156 | Interpret basic financial statements | 4 | 4 |
| Elective | 242810 | Manage Expenditure against a budget | 4 | 6 |
Qualification: 67465: NC: Business Administration Services
Option 2: Integrated programmes material set 2
| SAQA ID | Qualification Title | NQF | Minimum Credits |
| 67465 | National Certificate: Business Administration Services Learning Programme: 23655 (SSETA) Integrated learning programmes Electives: 7790; 13928; 13930 | 3 | 120 |
The integrated learning material sets are presented as learning programmes:
| Type | ID | Unit Standard Title | NQF | Credits |
| Learning Programme 1: The Business Environment | ||||
| Core | 14357 | Demonstrate an understanding of a selected business environment | 4 | 10 |
| Core | 7785 | Function in a business environment | 3 | 4 |
| Core | 7796 | Maintain a secure working environment | 3 | 1 |
| Learning Programme 2: Business Communication | ||||
| Fundamental | 9960 | Communicate verbally and non-verbally in the workplace | 3 | 8 |
| Fundamental | 8968 | Accommodate audience and context needs in oral communication | 3 | 5 |
| Learning Programme 3: Business Reception | ||||
| Elective | 13928 | Monitor and control reception area | 3 | 4 |
| Elective | 13930 | Monitor and control the receiving and satisfaction of visitors | 3 | 4 |
| Elective | 7790 | Process incoming and outgoing telephone calls | 3 | 3 |
| Learning Programme 4: Business Writing Skills | ||||
| Fundamental | 8969 | Interpret and use information from texts | 3 | 5 |
| Fundamental | 8970 | Write texts for a range of communicative contexts | 3 | 5 |
| Learning Programme 5: Numeracy Skills | ||||
| Fundamental | 9010 | Demonstrate an understanding of the use of different number bases and measurement units and an awareness of error in the context of relevant calculations | 3 | 2 |
| Fundamental | 9012 | Investigate life and work related problems using data and probabilities | 3 | 5 |
| Fundamental | 9013 | Describe, apply, analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts | 3 | 4 |
| Learning Programme 6: Financial Administration | ||||
| Fundamental | 7456 | Use mathematics to investigate and monitor the financial aspects of personal, business and national issues | 3 | 5 |
| Fundamental | 11241 | Perform Basic Business Calculations | 3 | 6 |
| Learning Programme 7: PC Skills | ||||
| Core | 7567 | Produce and use spreadsheets for business | 3 | 5 |
| Core | 7570 | Produce word processing documents for business | 3 | 5 |
| Learning Programme 8: Teamwork Skills | ||||
| Core | 10170 | Demonstrate understanding of employment relations in an organisation | 3 | 3 |
| Core | 8420 | Operate in a team | 2 | 4 |
| Core | 7860 | Introduce new staff to the workplace | 3 | 1 |
| Core | 9533 | Use communication skills to handle and resolve conflict in the workplace | 3 | 3 |
| Learning Programme 9: Meeting Administration | ||||
| Core | 13929 | Co-ordinate meetings, minor events and travel arrangements | 3 | 3 |
| Core | 13934 | Plan and prepare meeting communications | 3 | 4 |
| Learning Programme 10: Business Administration | ||||
| Core | 13937 | Monitor and control office supplies | 3 | 2 |
| Core | 13931 | Monitor and control the maintenance of office equipment | 3 | 4 |
| Core | 13933 | Plan, monitor and control an information system in a business environment | 3 | 3 |
| Core | 7706 | Maintain a Booking System | 3 | 3 |
| Learning Programme 11: Business Research | ||||
| Core | 13935 | Plan and conduct basic research in an office environment | 3 | 6 |
| Core | 7573 | Demonstrate ability to use the World Wide Web | 2 | 3 |
Note: The above learning programmes are available for sale as individual learning programmes
Qualification: 67465: NC: Business Administration Services
Option 3: Integrated programmes material set 3
| SAQA ID | Qualification Title | NQF | Minimum Credits |
| 67465 | National Certificate: Business Administration Services Learning Programme: 23655 (SSETA) Integrated learning programmes Electives: 117111; 117156; 242810 | 3 | 120 |
The integrated learning material sets are presented as learning programmes:
| Type | ID | Unit Standard Title | NQF | Credits |
| Learning Programme 1: The Business Environment | ||||
| Core | 14357 | Demonstrate an understanding of a selected business environment | 4 | 10 |
| Core | 7785 | Function in a business environment | 3 | 4 |
| Core | 7796 | Maintain a secure working environment | 3 | 1 |
| Learning Programme 2: Business Communication | ||||
| Fundamental | 9960 | Communicate verbally and non-verbally in the workplace | 3 | 8 |
| Fundamental | 8968 | Accommodate audience and context needs in oral communication | 3 | 5 |
| Learning Programme 3: Business Writing Skills | ||||
| Fundamental | 8969 | Interpret and use information from texts | 3 | 5 |
| Fundamental | 8970 | Write texts for a range of communicative contexts | 3 | 5 |
| Learning Programme 4: Numeracy Skills | ||||
| Fundamental | 9010 | Demonstrate an understanding of the use of different number bases and measurement units and an awareness of error in the context of relevant calculations | 3 | 2 |
| Fundamental | 9012 | Investigate life and work related problems using data and probabilities | 3 | 5 |
| Fundamental | 9013 | Describe, apply, analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts | 3 | 4 |
| Learning Programme 5: Financial Administration | ||||
| Fundamental | 7456 | Use mathematics to investigate and monitor the financial aspects of personal, business and national issues | 3 | 5 |
| Fundamental | 11241 | Perform Basic Business Calculations | 3 | 6 |
| Learning Programme 6: Business Reception | ||||
| Elective | 117111 | Apply knowledge of basic accounting principles to financial services | 3 | 4 |
| Elective | 117156 | Interpret basic financial statements | 4 | 4 |
| Elective | 242810 | Manage Expenditure against a budget | 4 | 6 |
| Learning Programme 7: PC Skills | ||||
| Core | 7567 | Produce and use spreadsheets for business | 3 | 5 |
| Core | 7570 | Produce word processing documents for business | 3 | 5 |
| Learning Programme 8: Teamwork Skills | ||||
| Core | 10170 | Demonstrate understanding of employment relations in an organisation | 3 | 3 |
| Core | 8420 | Operate in a team | 2 | 4 |
| Core | 7860 | Introduce new staff to the workplace | 3 | 1 |
| Core | 9533 | Use communication skills to handle and resolve conflict in the workplace | 3 | 3 |
| Learning Programme 9: Meeting Administration | ||||
| Core | 13929 | Co-ordinate meetings, minor events and travel arrangements | 3 | 3 |
| Core | 13934 | Plan and prepare meeting communications | 3 | 4 |
| Learning Programme 10: Business Administration | ||||
| Core | 13937 | Monitor and control office supplies | 3 | 2 |
| Core | 13931 | Monitor and control the maintenance of office equipment | 3 | 4 |
| Core | 13933 | Plan, monitor and control an information system in a business environment | 3 | 3 |
| Core | 7706 | Maintain a Booking System | 3 | 3 |
| Learning Programme 11: Business Research | ||||
| Core | 13935 | Plan and conduct basic research in an office environment | 3 | 6 |
| Core | 7573 | Demonstrate ability to use the World Wide Web | 2 | 3 |
Note: The above learning programmes are available for sale as individual learning programmes
Additional and Separate Integrated Learning Programmes
Qualification: 83946: NC: Management
Option 1: Single unit standards material set
| SAQA ID | Qualification Title | NQF | Minimum Credits |
| 83946 | National Certificate: Management Learning Programme: 23654 (SSETA) Note: Single unit standards | 3 | 120 |
The individual unit standard learning material sets have been developed for the following:
| Type | ID | Unit Standard Title | NQF | Credits |
| Core | 13911 | Induct a new member into a team | 3 | 3 |
| Core | 13912 | Apply knowledge of self and team in order to develop a plan to enhance team performance | 3 | 5 |
| Core | 13914 | Conduct a formal meeting | 3 | 3 |
| Core | 13915 | Demonstrate knowledge and understanding of HIV/AIDS in a workplace, and its effects on a business sub-sector, own organisation and a specific workplace | 3 | 4 |
| Core | 13916 | Identify and keep the records that a team manager is responsible for keeping | 3 | 4 |
| Core | 13917 | Indicate the role of a team leader ensuring that a team meets an organisation`s standards | 3 | 6 |
| Core | 13919 | Investigate and explain the structure of a selected workplace or organisation | 3 | 10 |
| Core | 13918 | Manage time and the work process in a business environment | 3 | 4 |
| Core | 13947 | Motivate a team | 4 | 6 |
| Core | 14665 | Interpret current affairs related to a specific business sector | 3 | 10 |
| Core | 14667 | Describe and apply the management functions of an organisation | 4 | 10 |
| Fundamental | 7456 | Use mathematics to investigate and monitor the financial aspects of personal, business and national issues | 3 | 5 |
| Fundamental | 8968 | Accommodate audience and context needs in oral communication | 3 | 5 |
| Fundamental | 8969 | Interpret and use information from texts | 3 | 5 |
| Fundamental | 8970 | Write texts for a range of communicative contexts | 3 | 5 |
| Fundamental | 8973 | Use language and communication in occupational learning programmes | 3 | 5 |
| Fundamental | 9010 | Demonstrate an understanding of the use of different number bases and measurement units and an awareness of error in the context of relevant calculations | 3 | 2 |
| Fundamental | 9012 | Investigate life and work related problems using data and probabilities | 3 | 5 |
| Fundamental | 9013 | Describe, apply, analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts | 3 | 4 |
| Select an additional minimum of 19 credits from the list below | ||||
| Elective | 7567 | Produce and use spreadsheets for business | 3 | 5 |
| Elective | 7570 | Produce word processing documents for business | 3 | 5 |
| Elective | 7571 | Demonstrate the ability to use electronic mail software to send and receive messages | 2 | 3 |
| Elective | 7573 | Demonstrate ability to use the World Wide Web | 2 | 3 |
| Elective | 7575 | Produce presentation documents for business | 3 | 5 |
| Elective | 9302 | Access information in order to respond to client enquiries in a financial services environment | 3 | 2 |
| Elective | 9303 | Communicate verbally with clients in a financial environment | 3 | 3 |
| Elective | 10023 | Identify internal and external stakeholders | 4 | 4 |
| Elective | 13943 | Analyse new developments reported in the media that could impact on a business sector or industry | 4 | 10 |
| Elective | 13944 | Describe the relationship of junior management to the general management function | 4 | 5 |
| Elective | 13948 | Negotiate an agreement or deal in an authentic work situation | 4 | 5 |
| Elective | 15214 | Recognise areas in need of change, make recommendations and implement change in the team, department or division | 5 | 3 |
| Elective | 15224 | Empower team members through recognising strengths, encouraging participation in decision making and delegating tasks | 5 | 4 |
| Elective | 15238 | Devise and apply strategies to establish and maintain relationships | 5 | 3 |
Qualification: 83946: NC: Management
Option 2: Integrated programmes material set
| SAQA ID | Qualification Title | NQF | Minimum Credits |
| 83946 | National Certificate: Management Learning Programme: 23654 (SSETA) Integrated learning programmes Electives: 13943; 13944; 15224; 15238 | 3 | 120 |
The integrated learning material sets are presented as learning programmes:
| Type | ID | Unit Standard Title | NQF | Credits |
| Learning Programme 1: Role of the Supervisor | ||||
| Core | 13912 | Apply knowledge of self and team in order to develop a plan to enhance team performance | 3 | 5 |
| Core | 13917 | Indicate the role of a team leader ensuring that a team meets an organisation`s standards | 3 | 6 |
| Fundamental | 8973 | Use language and communication in occupational learning programmes | 3 | 5 |
| Learning Programme 2: Supervision as a management function | ||||
| Core | 13919 | Investigate and explain the structure of a selected workplace or organisation | 3 | 10 |
| Fundamental | 8969 | Interpret and use information from texts | 3 | 5 |
| Elective | 13944 | Describe the relationship of junior management to the general management function | 4 | 5 |
| Learning Programme 3: External environment of the supervisor | ||||
| Core | 14665 | Interpret current affairs related to a specific business sector | 3 | 10 |
| Elective | 13943 | Analyse new developments reported in the media that could impact on a business sector or industry | 4 | 10 |
| Fundamental | 8970 | Write texts for a range of communicative contexts | 3 | 5 |
| Learning Programme 4: Internal environment of the supervisor | ||||
| Core | 13915 | Demonstrate knowledge and understanding of HIV/AIDS in a workplace, and its effects on a business sub-sector, own organisation and a specific workplace | 3 | 4 |
| Fundamental | 9012 | Investigate life and work related problems using data and probabilities | 3 | 5 |
| Fundamental | 9010 | Demonstrate an understanding of the use of different number bases and measurement units and an awareness of error in the context of relevant calculations | 3 | 2 |
| Fundamental | 9013 | Describe, apply, analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts | 3 | 4 |
| Learning Programme 5: Functioning as a supervisor | ||||
| Core | 14667 | Describe and apply the management functions of an organisation | 4 | 10 |
| Core | 13918 | Manage time and the work process in a business environment | 3 | 4 |
| Fundamental | 7456 | Use mathematics to investigate and monitor the financial aspects of personal, business and national issues | 3 | 5 |
| Learning Programme 6: Building a team | ||||
| Core | 13947 | Motivate a team | 4 | 6 |
| Elective | 15224 | Empower team members through recognising strengths, encouraging participation in decision making and delegating tasks | 5 | 4 |
| Learning Programme 7: Conducting a meeting as a supervisor | ||||
| Core | 13914 | Conduct a formal meeting | 3 | 3 |
| Fundamental | 8968 | Accommodate audience and context needs in oral communication | 3 | 5 |
| Learning Programme 8: Dealing with team members | ||||
| Core | 13911 | Induct a new member into a team | 3 | 3 |
| Core | 13916 | Identify and keep the records that a team manager is responsible for keeping | 3 | 4 |
| Elective | 15238 | Devise and apply strategies to establish and maintain relationships | 5 | 3 |
Note: The above learning programmes are available for sale as individual learning programmes
Qualification: 83946: NC: Management
Option 3: Integrated programmes material set
| SAQA ID | Qualification Title | NQF | Minimum Credits |
| 83946 | National Certificate: Management Learning Programme: 23654 (SSETA) Integrated learning programmes Electives: 7567; 7570; 7571; 7573; 7575 | 3 | 120 |
The integrated learning material sets are presented as learning programmes:
| Type | ID | Unit Standard Title | NQF | Credits |
| Learning Programme 1: Role of the Supervisor | ||||
| Core | 13912 | Apply knowledge of self and team in order to develop a plan to enhance team performance | 3 | 5 |
| Core | 13917 | Indicate the role of a team leader ensuring that a team meets an organisation`s standards | 3 | 6 |
| Learning Programme 2: Management functions | ||||
| Core | 14667 | Describe and apply the management functions of an organisation | 4 | 10 |
| Core | 13919 | Investigate and explain the structure of a selected workplace or organisation | 3 | 10 |
| Learning Programme 3: Communication skills | ||||
| Fundamental | 8973 | Use language and communication in occupational learning programmes | 3 | 5 |
| Fundamental | 8969 | Interpret and use information from texts | 3 | 5 |
| Fundamental | 8970 | Write texts for a range of communicative contexts | 3 | 5 |
| Fundamental | 8968 | Accommodate audience and context needs in oral communication | 3 | 5 |
| Learning Programme 4: Mathematical skills | ||||
| Fundamental | 9010 | Demonstrate an understanding of the use of different number bases and measurement units and an awareness of error in the context of relevant calculations | 3 | 2 |
| Fundamental | 9013 | Describe, apply, analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts | 3 | 4 |
| Fundamental | 7456 | Use mathematics to investigate and monitor the financial aspects of personal, business and national issues | 3 | 5 |
| Fundamental | 9012 | Investigate life and work related problems using data and probabilities | 3 | 5 |
| Learning Programme 5: Motivation and Time management | ||||
| Core | 13947 | Motivate a team | 4 | 6 |
| Core | 13918 | Manage time and the work process in a business environment | 3 | 4 |
| Learning Programme 6: Deal with team members | ||||
| Core | 13914 | Conduct a formal meeting | 3 | 3 |
| Core | 13911 | Induct a new member into a team | 3 | 3 |
| Core | 13916 | Identify and keep the records that a team manager is responsible for keeping | 3 | 4 |
| Learning Programme 7: Organisational environment | ||||
| Core | 13915 | Demonstrate knowledge and understanding of HIV/AIDS in a workplace, and its effects on a business sub-sector, own organisation and a specific workplace | 3 | 4 |
| Core | 14665 | Interpret current affairs related to a specific business sector | 3 | 10 |
| Learning Programme 8: MS Word and Excel | ||||
| Elective | 7570 | Produce word processing documents for business | 3 | 5 |
| Elective | 7567 | Produce and use spreadsheets for business | 3 | 5 |
| Learning Programme 9: MS PowerPoint, Internet and Outlook | ||||
| Elective | 7575 | Produce presentation documents for business | 3 | 5 |
| Elective | 7573 | Demonstrate ability to use the World Wide Web | 2 | 3 |
| Elective | 7571 | Demonstrate the ability to use electronic mail software to send and receive messages | 2 | 3 |
Note: The above learning programmes are available for sale as individual learning programmes
Additional and Separate Integrated Learning Programmes
Qualification: 93997: NC: National Certificate: Contact Centre and BPO Support
Option 1: Integrated programmes material set 1
| SAQA ID | Qualification Title | NQF | Minimum Credits |
| 93997 | National Certificate: Contact Centre and Business Process Outsourcing Support Learning Programme: 80566 (SSETA) Integrated learning programmes Set 1 with Electives – 13948; 116606; 116608; 116940; 259458; 259639 | 3 | 124 |
The integrated learning material sets are presented as learning programmes:
| Type | ID | Unit Standard Title | NQF | Credits |
| Learning Programme 1: Contact Centre and BPO Practices | ||||
| Core | 377420 | Demonstrate an understanding of Contact Centre and BPO working practices | 3 | 4 |
| Fundamental | 119472 | Accommodate audience and context needs in oral/signed communication | 3 | 5 |
| Learning Programme 2: Communication skills | ||||
| Fundamental | 119457 | Interpret and use information from texts | 3 | 5 |
| Fundamental | 119465 | Write/present/sign texts for a range of communicative contexts | 3 | 5 |
| Fundamental | 119467 | Use language and communication in occupational learning programmes | 3 | 5 |
| Learning Programme 3: Mathematical and Financial Literacy | ||||
| Fundamental | 9013 | Describe, apply, analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts | 3 | 4 |
| Fundamental | 9010 | Demonstrate an understanding of the use of different number bases and measurement units and an awareness of error in the context of relevant calculations | 3 | 2 |
| Fundamental | 7456 | Use mathematics to investigate and monitor the financial aspects of personal, business and national issues | 3 | 5 |
| Learning Programme 4: Call Management | ||||
| Core | 14348 | Process incoming and outgoing telephone calls | 2 | 3 |
| Core | 377421 | Manage in-bound and/or out-bound calls in a Contact Centre | 3 | 8 |
| Learning Programme 5: Customer Interaction | ||||
| Core | 377441 | Communicate with customers in a Contact Centre and BPO | 3 | 10 |
| Core | 377401 | Handle a range of customer complaints in a Contact Centre and BPO | 3 | 10 |
| Learning Programme 6: Debt Recovery | ||||
| Elective | 116608 | Demonstrate knowledge and application of ethical conduct in a debt recovery work context | 4 | 6 |
| Elective | 116606 | Communicate orally with relevant stakeholders in the recovery of debt | 4 | 6 |
| Elective | 13948 | Negotiate an agreement or deal in an authentic work situation | 4 | 5 |
| Learning Programme 7: Data Processing | ||||
| Core | 110025 | Process data using information technology | 4 | 5 |
| Core | 377460 | Collect and record information queries and requests from customers | 3 | 6 |
| Elective | 259458 | Interpret classification systems in order to organise, retrieve and dispose of records | 4 | 8 |
| Learning Programme 8: Problem Solving | ||||
| Fundamental | 9012 | Investigate life and work related problems using data and probabilities | 3 | 5 |
| Elective | 116940 | Use a Graphical User Interface (GUI)-based spreadsheet application to solve a given problem | 3 | 6 |
| Learning Programme 9: Time and Stress Management | ||||
| Core | 115772 | Use time management techniques to manage time in a financial services environment | 2 | 2 |
| Core | 244589 | Identify causes of stress and techniques to manage it in the workplace | 3 | 2 |
| Learning Programme 10: Team Performance and Safety Awareness | ||||
| Core | 13912 | Apply knowledge of self and team in order to develop a plan to enhance team performance | 3 | 5 |
| Elective | 259639 | Explain basic health and safety principles in and around the workplace | 2 | 4 |
Note: The above learning programmes are available for sale as individual learning programmes
Qualification: 93997: NC: National Certificate: Contact Centre and BPO Support
Option 2: Integrated programmes material set 2
| SAQA ID | Qualification Title | NQF | Minimum Credits |
| 93997 | National Certificate: Contact Centre and Business Process Outsourcing Support Learning Programme: 80566 (SSETA) Integrated learning programmes Set 2 with Electives – 13948; 116598; 116606; 116608; 259458; 259639 | 3 | 124 |
The integrated learning material sets are presented as learning programmes:
| Type | ID | Unit Standard Title | NQF | Credits |
| Learning Programme 1: Contact Centre and BPO Practices | ||||
| Core | 377420 | Demonstrate an understanding of Contact Centre and BPO working practices | 3 | 4 |
| Fundamental | 119472 | Accommodate audience and context needs in oral/signed communication | 3 | 5 |
| Learning Programme 2: Communication skills | ||||
| Fundamental | 119467 | Use language and communication in occupational learning programmes | 3 | 5 |
| Fundamental | 119457 | Interpret and use information from texts | 3 | 5 |
| Fundamental | 119465 | Write/present/sign texts for a range of communicative contexts | 3 | 5 |
| Learning Programme 3: Mathematical and Financial Literacy | ||||
| Fundamental | 9013 | Describe, apply, analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts | 3 | 4 |
| Fundamental | 9010 | Demonstrate an understanding of the use of different number bases and measurement units and an awareness of error in the context of relevant calculations | 3 | 2 |
| Fundamental | 7456 | Use mathematics to investigate and monitor the financial aspects of personal, business and national issues | 3 | 5 |
| Fundamental | 9012 | Investigate life and work related problems using data and probabilities | 3 | 5 |
| Learning Programme 4: Call Management | ||||
| Core | 14348 | Process incoming and outgoing telephone calls | 2 | 3 |
| Core | 377421 | Manage in-bound and/or out-bound calls in a Contact Centre | 3 | 8 |
| Learning Programme 5: Customer Interaction | ||||
| Core | 377441 | Communicate with customers in a Contact Centre and BPO | 3 | 10 |
| Core | 377401 | Handle a range of customer complaints in a Contact Centre and BPO | 3 | 10 |
| Learning Programme 6: Debt Recovery | ||||
| Elective | 116608 | Demonstrate knowledge and application of ethical conduct in a debt recovery work context | 4 | 6 |
| Elective | 116606 | Communicate orally with relevant stakeholders in the recovery of debt | 4 | 6 |
| Elective | 13948 | Negotiate an agreement or deal in an authentic work situation | 4 | 5 |
| Elective | 116598 | Compile debtor correspondence in accordance with legislation and standard procedures | 4 | 6 |
| Learning Programme 7: Data Processing | ||||
| Core | 110025 | Process data using information technology | 4 | 5 |
| Core | 377460 | Collect and record information queries and requests from customers | 3 | 6 |
| Elective | 259458 | Interpret classification systems in order to organise, retrieve and dispose of records | 4 | 8 |
| Learning Programme 8: Time and Stress Management | ||||
| Core | 115772 | Use time management techniques to manage time in a financial services environment | 2 | 2 |
| Core | 244589 | Identify causes of stress and techniques to manage it in the workplace | 3 | 2 |
| Learning Programme 9: Team Performance and Safety Awareness | ||||
| Core | 13912 | Apply knowledge of self and team in order to develop a plan to enhance team performance | 3 | 5 |
| Elective | 259639 | Explain basic health and safety principles in and around the workplace | 2 | 4 |
Note: The above learning programmes are available for sale as individual learning programmes
Qualification: 93997: NC: National Certificate: Contact Centre and BPO Support
Option 3: Integrated programmes material set 3
| SAQA ID | Qualification Title | NQF | Minimum Credits |
| 93997 | National Certificate: Contact Centre and Business Process Outsourcing Support Learning Programme: 80566 (SSETA) Integrated learning programmes Set 3 with Electives – 13948; 116598; 116606; 116608; 259458; 259639 | 3 | 124 |
The integrated learning material sets are presented as learning programmes:
| Type | ID | Unit Standard Title | NQF | Credits |
| Learning Programme 1: Contact Centre and BPO Practices | ||||
| Core | 377420 | Demonstrate an understanding of Contact Centre and BPO working practices | 3 | 4 |
| Fundamental | 119472 | Accommodate audience and context needs in oral/signed communication | 3 | 5 |
| Learning Programme 2: Communication skills | ||||
| Fundamental | 119467 | Use language and communication in occupational learning programmes | 3 | 5 |
| Fundamental | 119457 | Interpret and use information from texts | 3 | 5 |
| Fundamental | 119465 | Write/present/sign texts for a range of communicative contexts | 3 | 5 |
| Learning Programme 3: Mathematical and Financial Literacy | ||||
| Fundamental | 9013 | Describe, apply, analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts | 3 | 4 |
| Fundamental | 9010 | Demonstrate an understanding of the use of different number bases and measurement units and an awareness of error in the context of relevant calculations | 3 | 2 |
| Fundamental | 7456 | Use mathematics to investigate and monitor the financial aspects of personal, business and national issues | 3 | 5 |
| Learning Programme 4: Call Management | ||||
| Core | 14348 | Process incoming and outgoing telephone calls | 2 | 3 |
| Core | 377421 | Manage in-bound and/or out-bound calls in a Contact Centre | 3 | 8 |
| Learning Programme 5: Customer Interaction | ||||
| Core | 377441 | Communicate with customers in a Contact Centre and BPO | 3 | 10 |
| Core | 377401 | Handle a range of customer complaints in a Contact Centre and BPO | 3 | 10 |
| Learning Programme 6: Debt Recovery | ||||
| Elective | 116606 | Communicate orally with relevant stakeholders in the recovery of debt | 4 | 6 |
| Elective | 13948 | Negotiate an agreement or deal in an authentic work situation | 4 | 5 |
| Elective | 116598 | Compile debtor correspondence in accordance with legislation and standard procedures | 4 | 6 |
| Learning Programme 7: Data Processing | ||||
| Core | 110025 | Process data using information technology | 4 | 5 |
| Core | 377460 | Collect and record information queries and requests from customers | 3 | 6 |
| Elective | 259458 | Interpret classification systems in order to organise, retrieve and dispose of records | 4 | 8 |
| Learning Programme 8: Problem Solving | ||||
| Fundamental | 9012 | Investigate life and work related problems using data and probabilities | 3 | 5 |
| Elective | 116940 | Use a Graphical User Interface (GUI)-based spreadsheet application to solve a given problem | 3 | 6 |
| Learning Programme 9: Time and Stress Management | ||||
| Core | 115772 | Use time management techniques to manage time in a financial services environment | 2 | 2 |
| Core | 244589 | Identify causes of stress and techniques to manage it in the workplace | 3 | 2 |
| Learning Programme 10: Team Performance and Safety Awareness | ||||
| Core | 13912 | Apply knowledge of self and team in order to develop a plan to enhance team performance | 3 | 5 |
| Elective | 259639 | Explain basic health and safety principles in and around the workplace | 2 | 4 |
Note: The above learning programmes are available for sale as individual learning programmes
Additional and Separate Integrated Learning Programmes
programmes fit the client’s requirements
Our service offerings are unique in the market.