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NQF 4

A learner is able to demonstrate a fundamental knowledge base of the most important areas of one or more fields or disciplines, in addition to the fundamental areas of study, and a fundamental understanding of the key terms, rules, concepts, established principles and theories in one or more fields or disciplines.

NQF4 Qualifications

Qualification: 49397: NC: Wholesale and Retail Operations Supervision

Option 1: Single unit standards material set for a Learnership

49397 National Certificate: Wholesale and Retail Operations Supervision Note: Single unit standards for a learnership 4 135
The individual unit standard learning material sets have been developed for the following:
Type ID Unit Standard Title NQF Credits
Core 13917 Indicate the role of a team leader ensuring that a team meets an organisation’s standards 3 6
Core 13947 Motivate a team 4 6
Core 118028 Supervise customer service standards 4 8
Core 118029 Supervise housekeeping and hygiene in a store 4 6
Core 118037 Supervise sales performance 4 8
Core 118043 Supervise stock counts 4 8
Core 118045 Supervise implementation of loss control measures 4 8
Fundamental 7468 Use mathematics to investigate and monitor the financial aspects of personal, business, national and international issues 4 6
Fundamental 8968 Accommodate audience and context needs in oral communication 3 5
Fundamental 8969 Interpret and use information from texts 3 5
Fundamental 8970 Write texts for a range of communicative contexts 3 5
Fundamental 8974 Engage in sustained oral communication and evaluate spoken texts 4 5
Fundamental 8975 Read analyse and respond to a variety of texts 4 5
Fundamental 8976 Write for a wide range of contexts 4 5
Fundamental 9015 Apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on life related problems 4 6
Fundamental 9016 Represent analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts 4 4
Fundamental 9302 Access information in order to respond to client enquiries in a financial services environment 3 2
Fundamental 9303 Communicate verbally with clients in a financial environment (2nd language not required) 3 3
Fundamental 12155 Apply comprehension skills to engage written texts in a business environment 4 5
Select an additional minimum of 29 credits from the list below for a learnership
Elective 13911 Induct a new member into a team 3 3
Elective 13914 Conduct a formal meeting 3 3
Elective 13941 Apply the budget function in a business unit 4 5
Elective 13952 Demonstrate basic understanding of the Primary labour legislation that impacts on a business unit 4 8
Elective 14667 Describe and apply the management functions of an organisation 4 10
Elective 117155 Explain the scope of the Compensation for Occupational Injuries and Diseases Act 130 of 1993 (COIDA) 4 2
Elective 117156 Interpret basic financial statements 4 4
Elective 118030 Supervise P.O.S. Operations 4 8
Elective 118033 Supervise promotional activities 4 8
Elective 258156 Build customer relations in an operational unit 3 10
Note: WR SETA does not require 2nd language application unit standards

Qualification: 49397: NC: Wholesale and Retail Operations Supervision

Option 2: Single unit standards material set for a Learnership

49397 National Certificate: Wholesale and Retail Operations Supervision Integrated learning programmes for a learnership 4 138 (135 needed)
The integrated learning material sets are presented as learning programmes:
Type ID Unit Standard Title NQF Credits
Learning Programme 1: Lead a Team and Supervise Customer Service Standards  
Core 13917 Indicate the role of a team leader ensuring that a team meets an organisation’s standards 3 6
Core 118028 Supervise customer service standards 4 8
Learning Programme 2: Lead and Motivate a Team  
Core 13947 Motivate a team 4 6
Elective 13952 Demonstrate basic understanding of the Primary labour legislation that impacts on a business unit 4 8
Learning Programme 3: Analyse and Supervise Financial Performance  
Elective 117156 Interpret basic financial statements 4 4
Core 118037 Supervise sales performance 4 8
Learning Programme 4: Supervise promotional activities  
Elective 118033 Supervise promotional activities 4 8
Learning Programme 5: Build customer relations  
Elective 258156 Build customer relations in an operational unit 3 10
Learning Programme 6: Supervise Stock Counts, Housekeeping and Loss Control  
Core 118043 Supervise stock counts 4 8
Core 118029 Supervise housekeeping and hygiene in a store 4 6
Core 118045 Supervise implementation of loss control measures 4 8
Learning Programme 7: Fundamental Mathematics  
Fundamental 9016 Represent, analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts 4 4
Fundamental 7468 Use mathematics to investigate and monitor the financial aspects of personal, business, national and international issues 4 6
Fundamental 9015 Apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on life related problems 4 8
Learning Programme 8: Fundamental Communication  
Fundamental 8975 Read, analyse and respond to a variety of texts 4 5
Fundamental 12155 Apply comprehension skills to engage written texts in a business environment 4 5
Fundamental 8969 Interpret and use information from texts 3 5
Fundamental 8976 Write for a wide range of contexts 4 5
Fundamental 8970 Write texts for a range of communicative contexts 3 5
Fundamental 8974 Engage in sustained oral communication and evaluate spoken texts 4 5
Fundamental 8968 Accommodate audience and context needs in oral communication 3 5
Fundamental 9303 Communicate verbally with clients in a financial environment 3 3
Fundamental 9302 Access information in order to respond to client enquiries in a financial services environment 3 2
Note: WR SETA does not require 2nd language modules
Note: The above learning programmes are available for sale as individual learning programmes

Qualification: 50080: FETC: Project Management

Option 1: Single unit standards material set

50080 Further Education and Training Certificate: Project Management (SSETA) Note: Single unit standards 4 136
The individual unit standard learning material sets have been developed for the following:
Type ID Unit Standard Title NQF Credits
Core 120372 Explain fundamentals of project management 4 5
Core 120373 Contribute to project initiation, scope definition and scope change control 4 9
Core 120374 Contribute to the management of project risk within own field of expertise 4 5
Core 120375 Participate in the estimation and preparation of cost budget for a project or sub project and monitor and control actual cost against budget 4 6
Core 120376 Conduct project documentation management to support project processes 4 6
Core 120379 Work as a project team member 4 8
Core 120381 Implement project administration processes according to requirements 4 5
Core 120382 Plan, organise and support project meetings and workshops 4 4
Core 120383 Provide assistance in implementing and assuring project work meets quality requirements 3 6
Core 120384 Develop a simple schedule to facilitate effective project execution 4 8
Core 120387 Monitor, evaluate and communicate simple project schedules 4 4
Fundamental 7468 Use mathematics to investigate and monitor the financial aspects of personal, business, national and international issues 4 6
Fundamental 8968 Accommodate audience and context needs in oral communication (2nd language) 3 5
Fundamental 8969 Interpret and use information from texts (2nd language) 3 5
Fundamental 8970 Write texts for a range of communicative contexts (2nd language) 3 5
Fundamental 8973 Use language and communication in occupational learning programmes (2nd language) 3 5
Fundamental 8974 Engage in sustained oral communication and evaluate spoken texts 4 5
Fundamental 8975 Read analyse and respond to a variety of texts 4 5
Fundamental 8976 Write for a wide range of contexts 4 5
Fundamental 9015 Apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on life related problems 4 6
Fundamental 9016 Represent analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts 4 4
Fundamental 12153 Use the writing process to compose texts required in the business environment 4 5
Select an additional minimum of 14 credits from the list below
Elective 13912 Apply knowledge of self and team in order to develop a plan to enhance team performance 3 5
Elective 13915 Demonstrate knowledge and understanding of HIV/AIDS in a workplace, and its effects on a business sub-sector, own organisation and a specific workplace 3 4
Elective 120378 Support the project environment and activities to deliver project objectives 5 14
Elective 120385 Apply a range of project management tools and techniques 4 7
Elective 120388 Supervise a project team of a small project to deliver project objectives 5 14
Elective 242819 Motivate and Build a Team 4 10

Qualification: 50080: FETC: Project Management

Option 2: Integrated programmes material set 2

50080 Further Education and Training Certificate: Project Management (SSETA) Note: Single unit standards 4 136
The integrated learning material sets are presented as learning programmes:
Type ID Unit Standard Title NQF Credits
Learning Programme 1: Project Management introduction
Core 120372 Explain fundamentals of project management 4 5
Core 120373 Contribute to project initiation, scope definition and scope change control 4 9
Learning Programme 2: Project planning
Core 120379 Work as a project team member 4 8
Core 120384 Develop a simple schedule to facilitate effective project execution 4 8
Learning Programme 3: Mathematical literacy
Fundamental 7468 Use mathematics to investigate and monitor the financial aspects of personal, business, national and international issues 4 6
Fundamental 9016 Represent analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts 4 4
Fundamental 9015 Apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on life related problems 4 6
Learning Programme 4: Project budgeting and risk management
Core 120375 Participate in the estimation and preparation of cost budget for a project or sub project and monitor and control actual cost against budget 4 6
Core 120374 Contribute to the management of project risk within own field of expertise 4 5
Learning Programme 5: Project implementation
Core 120387 Monitor, evaluate and communicate simple project schedules 4 4
Core 120383 Provide assistance in implementing and assuring project work meets quality requirements 3 6
Core 120382 Plan, organise and support project meetings and workshops 4 4
Learning Programme 6: Project Communication
Fundamental 8974 Engage in sustained oral communication and evaluate spoken texts 4 5
Fundamental 8975 Read analyse and respond to a variety of texts 4 5
Fundamental 8976 Write for a wide range of contexts 4 5
Fundamental 12153 Use the writing process to compose texts required in the business environment 4 5
Learning Programme 7: Project 2nd language communication
Fundamental 8973 Use language and communication in occupational learning programmes (2nd language) 3 5
Fundamental 8968 Accommodate audience and context needs in oral communication (2nd language) 3 5
Fundamental 8969 Interpret and use information from texts (2nd language) 3 5
Fundamental 8970 Write texts for a range of communicative context (2nd language) 3 5
Learning Programme 8: Project admin support
Core 120376 Conduct project documentation management to support project processes 4 6
Core 120381 Implement project administration processes according to requirements 4 5
Learning Programme 9: Project supervision
Elective 120388 Supervise a project team of a small project to deliver project objectives 5 14
Note: The above learning programmes are available for sale as individual learning programmes

Qualification: 50080: FETC: Project Management

Option 3: Integrated programmes material set 3

50080 Further Education and Training Certificate: Project Management (SSETA) Integrated learning programmes Electives: 120378 4 136
The integrated learning material sets are presented as learning programmes:
Type ID Unit Standard Title NQF Credits
Learning Programme 1: Project Management introduction
Core 120372 Explain fundamentals of project management 4 5
Core 120373 Contribute to project initiation, scope definition and scope change control 4 9
Learning Programme 2: Project planning
Core 120379 Work as a project team member 4 8
Core 120384 Develop a simple schedule to facilitate effective project execution 4 8
Learning Programme 3: Mathematical literacy
Fundamental 7468 Use mathematics to investigate and monitor the financial aspects of personal, business, national and international issues 4 6
Fundamental 9016 Represent analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts 4 4
Fundamental 9015 Apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on life related problems 4 6
Learning Programme 4: Project budgeting and risk management
Core 120375 Participate in the estimation and preparation of cost budget for a project or sub project and monitor and control actual cost against budget 4 6
Core 120374 Contribute to the management of project risk within own field of expertise 4 5
Learning Programme 5: Project implementation
Core 120387 Monitor, evaluate and communicate simple project schedules 4 4
Core 120383 Provide assistance in implementing and assuring project work meets quality requirements 3 6
Core 120382 Plan, organise and support project meetings and workshops 4 4
Learning Programme 6: Project Communication
Fundamental 8974 Engage in sustained oral communication and evaluate spoken texts 4 5
Fundamental 8975 Read analyse and respond to a variety of texts 4 5
Fundamental 8976 Write for a wide range of contexts 4 5
Fundamental 12153 Use the writing process to compose texts required in the business environment 4 5
Learning Programme 7: Project 2nd language communication
Fundamental 8973 Use language and communication in occupational learning programmes (2nd language) 3 5
Fundamental 8968 Accommodate audience and context needs in oral communication (2nd language) 3 5
Fundamental 8969 Interpret and use information from texts (2nd language) 3 5
Fundamental 8970 Write texts for a range of communicative context (2nd language) 3 5
Learning Programme 8: Project admin support
Core 120376 Conduct project documentation management to support project processes 4 6
Core 120381 Implement project administration processes according to requirements 4 5
Learning Programme 9: Support the project environment
Elective 120378 Support the project environment and activities to deliver project objectives 5 14
Note: The above learning programmes are available for sale as individual learning programmes

Additional and Separate Integrated Learning Programmes

General LP: The Project Manager
Core 120372 Explain fundamentals of project management 4 5
Core 120383 Provide assistance in implementing and assuring project work meets quality requirements 3 6
Elective 120388 Supervise a project team of a small project to deliver project objectives 5 14
General LP: Project Scheduling and Quality Management
Core 120387 Monitor, evaluate and communicate simple project schedules 4 4
Core 120383 Provide assistance in implementing and assuring project work meets quality requirements 3 6

Qualification: 50081: FETC: Leadership Development

Option 1: Single unit standards material set

50081 Further Education and Training Certificate: Leadership Development (LGSETA) Note: Single unit standards 4 160
The integrated learning material sets are presented as learning programmes:
Type ID Unit Standard Title NQF Credits
Core 14534 Apply knowledge of community issues in relation to development projects 3 4
Core 113955 Apply the Batho Pele principles to own work role and context 3 4
Core 113960 Demonstrate and apply knowledge of the ethical standards in the Public Sector 4 4
Core 114585 Plan strategically to improve business performance 4 4
Core 120300 Analyse leadership and related theories in a work context 5 8
Core 120305 Analyse the role that emotional intelligence plays in leadership 5 8
Core 120311 Apply visionary leadership to develop strategy 5 10
Core 120389 Explain and apply the concept, principles and theories of motivation in a leadership context 4 6
Core 120390 Develop and apply a service culture to a leadership role 4 8
Core 120391 Apply leadership skills to relationship management 4 8
Core 120392 Apply the concept and principles of knowledge management to leadership 4 8
Core 120393 Explain and apply legislation and policies applicable to leadership in a specific sector or context 4 10
Core 120394 Apply communication principles, strategies and processes in a leadership role 4 6
Fundamental 8968 Accommodate audience and context needs in oral communication (2nd language) 3 5
Fundamental 8969 Interpret and use information from texts (2nd language) 3 5
Fundamental 8970 Write texts for a range of communicative contexts (2nd language) 3 5
Fundamental 8972 Interpret a variety of literary texts (2nd language) 3 5
Fundamental 7468 Use mathematics to investigate and monitor the financial aspects of personal, business, national and international issues 4 6
Fundamental 8974 Engage in sustained oral communication and evaluate spoken texts 4 5
Fundamental 8975 Read analyse and respond to a variety of texts 4 5
Fundamental 8976 Write for a wide range of contexts 4 5
Fundamental 9015 Apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on life related problems 4 6
Fundamental 9016 Represent analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts 4 4
Fundamental 12153 Use the writing process to compose texts required in the business environment 4 5
Select an additional minimum of 16 credits and a minimum of 3 Unit Standards from the list below
Elective 10140 Apply a range of project management tools 4 8
Elective 14667 Describe and apply the management functions of an organisation 4 10
Elective 15216 Create opportunities for innovation and lead projects to meet innovative ideas 5 4
Elective 114226 Interpret and manage conflicts within the workplace 5 8
Elective 115395 Apply and explain the generic business process and value chain model 5 12
Elective 115407 Apply the principles of change management in the workplace 5 10
Elective 116949 Establish how a value system underpins organisational transformation 5 12

Additional and Separate Integrated Learning Programmes

LP: Strategic Local Government Management
Core 114585 Plan strategically to improve business performance 4 4
Core 113955 Apply the Batho Pele principles to own work role and context 3 4
Core 113960 Demonstrate and apply knowledge of the ethical standards in the Public Sector 4 4
Core 120393 Explain and apply legislation and policies applicable to leadership in a specific sector or context 4 10

Qualification: 50332: Occupationally Directed Education Training and Development Practices

Additional and Separate Integrated Learning Programmes

General LP: Coaching and Support
Core 117877 Perform one-to-one training on the job 3 4
Core 117865 Assist and support learners to manage their learning experiences 4 5

Qualification: 57712: FETC: Generic Management

Option 1: LP74630: General Management – Single unit standards material set

57712 Further Education and Training Certificate: Generic Management Learning Programme: 74630: General Management (SSETA) Note: Single unit standards 4 150
The individual unit standard learning material sets have been developed for the following:
Type ID Unit Standard Title NQF Credits
Core 242810 Manage Expenditure against a budget 4 6
Core 242811 Prioritise time and work for self and team 4 5
Core 242815 Apply the organisation's code of conduct in a work environment 4 5
Core 242816 Conduct a structured meeting 4 5
Core 242817 Solve problems, make decisions and implement solutions 4 8
Core 242819 Motivate and Build a Team 4 10
Core 242821 Identify responsibilities of a team leader in ensuring that organisational standards are met 4 6
Core 242822 Employ a systematic approach to achieving objectives 4 10
Core 242824 Apply leadership concepts in a work context 4 12
Core 242829 Monitor the level of service to a range of customers 4 5
Fundamental 7468 Use mathematics to investigate and monitor the financial aspects of personal, business, national and international issues 4 6
Fundamental 9015 Apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on life related problems 4 6
Fundamental 9016 Represent analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts 4 4
Fundamental 12153 Use the writing process to compose texts required in the business environment 4 5
Fundamental 119457 Interpret and use information from texts (2nd language) 3 5
Fundamental 119459 Write/present/sign for a wide range of contexts 4 5
Fundamental 119462 Engage in sustained oral/signed communication and evaluate spoken/signed texts 4 5
Fundamental 119465 Write/present/sign texts for a range of communicative contexts (2nd language) 3 5
Fundamental 119467 Use language and communication in occupational learning programmes (2nd language) 3 5
Fundamental 119469 Read/view, analyse and respond to a variety of texts 4 5
Fundamental 119472 Accommodate audience and context needs in oral/signed communication (2nd language) 3 5
Select an additional minimum of 22 credits from the list below
Elective 11473 Manage individual and team performance 4 8
Elective 13915 Demonstrate understanding of HIV/AIDS and its impact on the workplace 3 4
Elective 13952 Demonstrate basic understanding of the Primary labour legislation that impacts on a business unit 4 8
Elective 113852 Apply occupational health, safety and environmental principles 3 10
Elective 242668 Demonstrate knowledge and application of the Occupational Health and Safety Act, 85 of 1993 (OHSA) (as amended) and the responsibilities of management in terms of the Act 4 4
Elective 242812 Induct a member into a team 3 4
Elective 242813 Explain the contribution made by own area of responsibility to the overall organisational strategy 4 5
Elective 242814 Identify and explain the core and support functions of an organisation 3 6
Elective 242818 Describe the relationship of junior management to other roles 4 5
Elective 242820 Maintain records for a team 3 4
Elective 242840 Make oral presentations 4 2
Elective 251960 Identify and describe disaster related risks and threatening situations utilising basic disaster management concepts and indigenous knowledge 3 5

Qualification: 57712: FETC: Generic Management

Option 2: LP74630: General Management – Integrated programmes material set 2

57712 Further Education and Training Certificate: Generic Management Learning Programme: 74630: General Management (SSETA) Integrated learning programmes Electives: 11473; 13952; 242813; 242818 4 150
The integrated learning material sets are presented as learning programmes:
Type ID Unit Standard Title NQF Credits
Learning Programme 1: The role of the manager  
Elective 242818 Describe the relationship of junior management to other management roles 4 5
Core 242821 Identify responsibilities of a team leader in ensuring that organisational standards are met 4 6
Elective 13952 Demonstrate basic understanding of the Primary labour legislation that impacts on a business unit 4 8
Learning Programme 2: Business communication  
Fundamental 119462 Engage in sustained oral/signed communication and evaluate spoken/signed texts 4 5
Fundamental 119469 Read/view, analyse and respond to a variety of texts 4 5
Fundamental 119459 Write/present/sign for a wide range of contexts 4 5
Fundamental 12153 Use the writing process to compose texts required in the business environment 4 5
Learning Programme 3: Occupational learning and second language communication
Fundamental 119467 Use language and communication in occupational learning programmes (2nd language) 3 5
Fundamental 119472 Accommodate audience and context needs in oral/signed communication (2nd language) 3 5
Fundamental 119457 Interpret and use information from texts (2nd language) 3 5
Fundamental 119465 Write/present/sign texts for a range of communicative contexts (2nd language) 3 5
Learning Programme 4: Problem-solving  
Core 242817 Solve problems, make decisions and implement solutions 4 8
Fundamental 9015 Apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on life related problems 4 6
Fundamental 9016 Represent analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts 4 4
Learning Programme 5: Leading and motivating a team  
Core 242824 Apply leadership concepts in a work context 4 12
Core 242819 Motivate and Build a Team 4 10
Learning Programme 6: The code of conduct and customer service standards  
Core 242816 Conduct a structured meeting 4 5
Core 242815 Apply the organisation's code of conduct in a work environment 4 5
Core 242829 Monitor the level of service to a range of customers 4 5
Learning Programme 7: Time management  
Core 242811 Prioritise time and work for self and team 4 5
Core 242822 Employ a systematic approach to achieving objectives 4 10
Learning Programme 8: Performance management  
Elective 242813 Explain the contribution made by own area of responsibility to the overall organisational strategy 4 5
Elective 11473 Manage individual and team performance 4 8
Learning Programme 9: Budgeting  
Core 242810 Manage Expenditure against a budget 4 6
Fundamental 7468 Use mathematics to investigate and monitor the financial aspects of personal, business, national and international issues 4 6
Note: The above learning programmes are available for sale as individual learning programmes

Qualification: 57712: FETC: Generic Management

Option 3: LP74630: General Management – Integrated programmes material set 3

57712 Further Education and Training Certificate: Generic Management Learning Programme: 74630: General Management (SSETA) Integrated learning programmes Electives: 13952; 242812; 242818; 242820; 242840 4 150
The integrated learning material sets are presented as learning programmes:
Type ID Unit Standard Title NQF Credits
Learning Programme 1: The role of the manager  
Elective 242818 Describe the relationship of junior management to other management roles 4 5
Core 242821 Identify responsibilities of a team leader in ensuring that organisational standards are met 4 6
Elective 13952 Demonstrate basic understanding of the Primary labour legislation that impacts on a business unit 4 8
Learning Programme 2: Business communication  
Fundamental 119462 Engage in sustained oral/signed communication and evaluate spoken/signed texts 4 5
Fundamental 119469 Read/view, analyse and respond to a variety of texts 4 5
Fundamental 119459 Write/present/sign for a wide range of contexts 4 5
Fundamental 12153 Use the writing process to compose texts required in the business environment 4 5
Learning Programme 3: Occupational learning and second language communication
Fundamental 119467 Use language and communication in occupational learning programmes (2nd language) 3 5
Fundamental 119472 Accommodate audience and context needs in oral/signed communication (2nd language) 3 5
Fundamental 119457 Interpret and use information from texts (2nd language) 3 5
Fundamental 119465 Write/present/sign texts for a range of communicative contexts (2nd language) 3 5
Learning Programme 4: Financial and Mathematical Literacy  
Fundamental 7468 Use mathematics to investigate and monitor the financial aspects of personal, business, national and international issues 4 6
Fundamental 9015 Apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on life related problems 4 6
Fundamental 9016 Represent analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts 4 4
Learning Programme 5: Leading and motivating a team  
Core 242824 Apply leadership concepts in a work context 4 12
Core 242819 Motivate and Build a Team 4 10
Learning Programme 6: The code of conduct and customer service standards  
Core 242816 Conduct a structured meeting 4 5
Core 242815 Apply the organisation's code of conduct in a work environment 4 5
Core 242829 Monitor the level of service to a range of customers 4 5
Learning Programme 7: Time management  
Core 242811 Prioritise time and work for self and team 4 5
Core 242822 Employ a systematic approach to achieving objectives 4 10
Learning Programme 8: Team management  
Elective 242840 Make oral presentations 4 2
Elective 242812 Induct a member into a team 3 4
Elective 242820 Maintain records for a team 3 4
Learning Programme 9: Problem Solving and Budgeting  
Core 242817 Solve problems, make decisions and implement solutions 4 8
Core 242810 Manage Expenditure against a budget 4 6
Note: The above learning programmes are available for sale as individual learning programmes

Qualification: 57712: FETC: Generic Management

Option 4: LP74630: General Management – Integrated programmes material set 4

57712 Further Education and Training Certificate: Generic Management Learning Programme: 74630: General Management (SSETA) Integrated learning programmes Electives: 13952; 242812; 242818; 242820; 242840 4 150
The integrated learning material sets are presented as learning programmes:
Type ID Unit Standard Title NQF Credits
Learning Programme 1: The role of the manager  
Elective 242818 Describe the relationship of junior management to other management roles 4 5
Core 242821 Identify responsibilities of a team leader in ensuring that organisational standards are met 4 6
Elective 13952 Demonstrate basic understanding of the Primary labour legislation that impacts on a business unit 4 8
Learning Programme 2: Business communication  
Fundamental 119462 Engage in sustained oral/signed communication and evaluate spoken/signed texts 4 5
Fundamental 119469 Read/view, analyse and respond to a variety of texts 4 5
Fundamental 119459 Write/present/sign for a wide range of contexts 4 5
Fundamental 12153 Use the writing process to compose texts required in the business environment 4 5
Learning Programme 3: Occupational learning and second language communication
Fundamental 119467 Use language and communication in occupational learning programmes (second language) 3 5
Fundamental 119472 Accommodate audience and context needs in oral/signed communication (second language) 3 5
Fundamental 119457 Interpret and use information from texts (second language) 3 5
Fundamental 119465 Write/present/sign texts for a range of communicative contexts (second language) 3 5
Learning Programme 4: Problem solving  
Core 242817 Solve problems, make decisions and implement solutions 4 8
Fundamental 9015 Apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on life related problems 4 6
Fundamental 9016 Represent analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts 4 4
Learning Programme 5: Leading and motivating a team  
Core 242824 Apply leadership concepts in a work context 4 12
Core 242819 Motivate and Build a Team 4 10
Learning Programme 6: The code of conduct and customer service standards  
Core 242816 Conduct a structured meeting 4 5
Core 242815 Apply the organisation's code of conduct in a work environment 4 5
Core 242829 Monitor the level of service to a range of customers 4 5
Learning Programme 7: Time management  
Core 242811 Prioritise time and work for self and team 4 5
Core 242822 Employ a systematic approach to achieving objectives 4 10
Learning Programme 8: Team management  
Elective 242840 Make oral presentations 4 2
Elective 242812 Induct a member into a team 3 4
Elective 242820 Maintain records for a team 3 4
Learning Programme 9: Budgeting  
Core 242810 Manage expenditure against a budget 4 6
Fundamental 7468 Use mathematics to investigate and monitor the financial aspects of personal, business, national and international issues 4 6
Note: The above learning programmes are available for sale as individual learning programmes

Additional and Separate Integrated Learning Programmes

General LP: Supervisory Skills
Core 242824 Apply leadership concepts in a work context 4 12
Core 242819 Motivate and Build a Team 4 10
Elective 242813 Explain the contribution made by own area of responsibility to the overall organisational strategy 4 5
General LP: Advanced Team Management
Core 242824 Apply leadership concepts in a work context 4 12
Core 242821 Identify responsibilities of a team leader in ensuring that organisational standards are met 4 6

Qualification: 57712: FETC: Generic Management

Option 5: LP74630: Administration Mngt – Single unit standards material set

57712 Further Education and Training Certificate: Generic Management Learning Programme: 58344: Administration Mngt (SSETA) Note: Single unit standards 4 150
The individual unit standard learning material sets have been developed for the following:
Type ID Unit Standard Title NQF Credits
Core 242810 Manage Expenditure against a budget 4 6
Core 242811 Prioritise time and work for self and team 4 5
Core 242815 Apply the organisation's code of conduct in a work environment 4 5
Core 242816 Conduct a structured meeting 4 5
Core 242817 Solve problems, make decisions and implement solutions 4 8
Core 242819 Motivate and Build a Team 4 10
Core 242821 Identify responsibilities of a team leader in ensuring that organisational standards are met 4 6
Core 242822 Employ a systematic approach to achieving objectives 4 10
Core 242824 Apply leadership concepts in a work context 4 12
Core 242829 Monitor the level of service to a range of customers 4 5
Fundamental 7468 Use mathematics to investigate and monitor the financial aspects of personal, business, national and international issues 4 6
Fundamental 9015 Apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on life related problems 4 6
Fundamental 9016 Represent analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts 4 4
Fundamental 12153 Use the writing process to compose texts required in the business environment 4 5
Fundamental 119457 Interpret and use information from texts (2nd language) 3 5
Fundamental 119459 Write/present/sign for a wide range of contexts 4 5
Fundamental 119462 Engage in sustained oral/signed communication and evaluate spoken/signed texts 4 5
Fundamental 119465 Write/present/sign texts for a range of communicative contexts (2nd language) 3 5
Fundamental 119467 Use language and communication in occupational learning programmes (2nd language) 3 5
Fundamental 119469 Read/view, analyse and respond to a variety of texts 4 5
Fundamental 119472 Accommodate audience and context needs in oral/signed communication (2nd language) 3 5
Select an additional minimum of 22 credits from the list below
Elective 11473 Manage individual and team performance 4 8
Elective 13915 Demonstrate understanding of HIV/AIDS and its impact on the workplace 3 4
Elective 15234 Apply efficient time management to the work of a department / division / section 5 4
Elective 109999 Manage service providers in a selected organisation 4 5
Elective 110003 Develop administrative procedures in a selected organisation 4 8
Elective 110009 Manage administration records 4 4
Elective 110026 Describe and assist in the control of fraud in an office environment 4 8
Elective 242812 Induct a member into a team 3 4
Elective 242813 Explain the contribution made by own area of responsibility to the overall organisational strategy 4 5
Elective 242814 Identify and explain the core and support functions of an organisation 3 6
Elective 242818 Describe the relationship of junior management to other roles 4 5
Elective 242820 Maintain records for a team 3 4
Elective 242840 Make oral presentations 4 2
Elective 251960 Identify and describe disaster related risks and threatening situations utilising basic disaster management concepts and indigenous knowledge 3 5

Qualification: 57712: FETC: Generic Management

Option 6: LP74630: Administration Mngt – Integrated programmes material set 6

57712 Further Education and Training Certificate: Generic Management Learning Programme: 58344: Administration Mngt (SSETA) Integrated learning programmes 4 150
The integrated learning material sets are presented as learning programmes:
Type ID Unit Standard Title NQF Credits
Learning Programme 1: The role of the manager  
Elective 242818 Describe the relationship of junior management to other management roles 4 5
Core 242821 Identify responsibilities of a team leader in ensuring that organisational standards are met 4 6
Elective 13952 Demonstrate basic understanding of the Primary labour legislation that impacts on a business unit 4 8
Learning Programme 2: Business communication  
Fundamental 119462 Engage in sustained oral/signed communication and evaluate spoken/signed texts 4 5
Fundamental 119469 Read/view, analyse and respond to a variety of texts 4 5
Fundamental 119459 Write/present/sign for a wide range of contexts 4 5
Fundamental 12153 Use the writing process to compose texts required in the business environment 4 5
Learning Programme 3: Occupational learning and second language communication
Fundamental 119467 Use language and communication in occupational learning programmes (2nd language) 3 5
Fundamental 119472 Accommodate audience and context needs in oral/signed communication (2nd language) 3 5
Fundamental 119457 Interpret and use information from texts (2nd language) 3 5
Fundamental 119465 Write/present/sign texts for a range of communicative contexts (2nd language) 3 5
Learning Programme 4: Problem-solving  
Core 242817 Solve problems, make decisions and implement solutions 4 8
Fundamental 9015 Apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on life related problems 4 6
Fundamental 9016 Represent analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts 4 4
Learning Programme 5: Leading and motivating a team  
Core 242824 Apply leadership concepts in a work context 4 12
Core 242819 Motivate and Build a Team 4 10
Learning Programme 6: The code of conduct and customer service standards  
Core 242816 Conduct a structured meeting 4 5
Core 242815 Apply the organisation's code of conduct in a work environment 4 5
Core 242829 Monitor the level of service to a range of customers 4 5
Learning Programme 7: Time management  
Core 242811 Prioritise time and work for self and team 4 5
Core 242822 Employ a systematic approach to achieving objectives 4 10
Learning Programme 8: Performance management  
Elective 242813 Explain the contribution made by own area of responsibility to the overall organisational strategy 4 5
Elective 11473 Manage individual and team performance 4 8
Learning Programme 9: Budgeting  
Core 242810 Manage Expenditure against a budget 4 6
Fundamental 7468 Use mathematics to investigate and monitor the financial aspects of personal, business, national and international issues 4 6
Note: The above learning programmes are available for sale as individual learning programmes

Additional and Separate Integrated Learning Programmes

General LP: Supervisory Skills
Core 242824 Apply leadership concepts in a work context 4 12
Core 242819 Motivate and Build a Team 4 10
Elective 242813 Explain the contribution made by own area of responsibility to the overall organisational strategy 4 5
General LP: Advanced Team Management
Core 242824 Apply leadership concepts in a work context 4 12
Core 242821 Identify responsibilities of a team leader in ensuring that organisational standards are met 4 6
General LP: Business Administration
Core 242822 Employ a systematic approach to achieving objectives 4 10
Elective 109999 Manage service providers in a selected organisation 4 5
Elective 110003 Develop administrative procedures in a selected organisation 4 8

Qualification: 57712: FETC: Generic Management

Option 7: LP64870: Disaster Risk Management – Single unit standards material set

57712 Further Education and Training Certificate: Generic Management Learning Programme: 64870: Disaster Risk Mngt (LG SETA) Note: Single unit standards 4 150
The individual unit standard learning material sets have been developed for the following:
Type ID Unit Standard Title NQF Credits
Core 242810 Manage Expenditure against a budget 4 6
Core 242811 Prioritise time and work for self and team 4 5
Core 242815 Apply the organisation's code of conduct in a work environment 4 5
Core 242816 Conduct a structured meeting 4 5
Core 242817 Solve problems, make decisions and implement solutions 4 8
Core 242819 Motivate and Build a Team 4 10
Core 242821 Identify responsibilities of a team leader in ensuring that organisational standards are met 4 6
Core 242822 Employ a systematic approach to achieving objectives 4 10
Core 242824 Apply leadership concepts in a work context 4 12
Core 242829 Monitor the level of service to a range of customers 4 5
Fundamental 7468 Use mathematics to investigate and monitor the financial aspects of personal, business, national and international issues 4 6
Fundamental 9015 Apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on life related problems 4 6
Fundamental 9016 Represent analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts 4 4
Fundamental 12153 Use the writing process to compose texts required in the business environment 4 5
Fundamental 119457 Interpret and use information from texts (2nd language) 3 5
Fundamental 119459 Write/present/sign for a wide range of contexts 4 5
Fundamental 119462 Engage in sustained oral/signed communication and evaluate spoken/signed texts 4 5
Fundamental 119465 Write/present/sign texts for a range of communicative contexts (2nd language) 3 5
Fundamental 119467 Use language and communication in occupational learning programmes (2nd language) 3 5
Fundamental 119469 Read/view, analyse and respond to a variety of texts 4 5
Fundamental 119472 Accommodate audience and context needs in oral/signed communication (2nd language) 3 5
Select an additional minimum of 22 credits from the list below
Elective 11473 Manage individual and team performance 4 8
Elective 13915 Demonstrate understanding of HIV/AIDS and its impact on the workplace 3 4
Elective 242812 Induct a member into a team 3 4
Elective 242813 Explain the contribution made by own area of responsibility to the overall organisational strategy 4 5
Elective 242814 Identify and explain the core and support functions of an organisation 3 6
Elective 242818 Describe the relationship of junior management to other roles 4 5
Elective 242820 Maintain records for a team 3 4
Elective 251960 Identify and describe disaster related risks and threatening situations utilising basic disaster management concepts and indigenous knowledge 3 5

Additional and Separate Integrated Learning Programmes

General LP: Supervisory Skills
Core 242824 Apply leadership concepts in a work context 4 12
Core 242819 Motivate and Build a Team 4 10
Elective 242813 Explain the contribution made by own area of responsibility to the overall organisational strategy 4 5
General LP: Advanced Team Management
Core 242824 Apply leadership concepts in a work context 4 12
Core 242821 Identify responsibilities of a team leader in ensuring that organisational standards are met 4 6

Qualification: 57712: FETC: Generic Management

Option 8: LP93950: Human Resource Support – Single unit standards material set

57712 Further Education and Training Certificate: Generic Management Learning Programme: 93950: Human Resource Support (SABPP) Note: Single unit standards 4 150
The individual unit standard learning material sets have been developed for the following:
Type ID Unit Standard Title NQF Credits
Core 242810 Manage Expenditure against a budget 4 6
Core 242811 Prioritise time and work for self and team 4 5
Core 242815 Apply the organisation's code of conduct in a work environment 4 5
Core 242816 Conduct a structured meeting 4 5
Core 242817 Solve problems, make decisions and implement solutions 4 8
Core 242819 Motivate and Build a Team 4 10
Core 242821 Identify responsibilities of a team leader in ensuring that organisational standards are met 4 6
Core 242822 Employ a systematic approach to achieving objectives 4 10
Core 242824 Apply leadership concepts in a work context 4 12
Core 242829 Monitor the level of service to a range of customers 4 5
Fundamental 7468 Use mathematics to investigate and monitor the financial aspects of personal, business, national and international issues 4 6
Fundamental 9015 Apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on life related problems 4 6
Fundamental 9016 Represent analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts 4 4
Fundamental 12153 Use the writing process to compose texts required in the business environment 4 5
Fundamental 119457 Interpret and use information from texts (2nd language) 3 5
Fundamental 119459 Write/present/sign for a wide range of contexts 4 5
Fundamental 119462 Engage in sustained oral/signed communication and evaluate spoken/signed texts 4 5
Fundamental 119465 Write/present/sign texts for a range of communicative contexts (2nd language) 3 5
Fundamental 119467 Use language and communication in occupational learning programmes (2nd language) 3 5
Fundamental 119469 Read/view, analyse and respond to a variety of texts 4 5
Fundamental 119472 Accommodate audience and context needs in oral/signed communication (2nd language) 3 5
Select an additional minimum of 22 credits from the list below
Elective 10978 Recruit and select candidates to fill defined positions 4 10
Elective 11473 Manage individual and team performance 4 8
Elective 13934 Plan and prepare meeting communications 3 4
Elective 113909 Coach a team member in order to enhance individual performance in work environment 3 5
Elective 114941 Apply knowledge of HIV/AIDS to a specific business sector and a workplace 3 4
Elective 116720 Show understanding of diversity in the workplace 3 3
Elective 117877 Perform one-to-one training on the job 3 4
Elective 242655 Demonstrate knowledge and application of ethical conduct in a business environment 4 4
Elective 377160 Explain the fundamentals of the concepts of 'wellness' 4 8

Additional and Separate Integrated Learning Programmes

General LP: Advanced Team Management
Core 242824 Apply leadership concepts in a work context 4 12
Core 242821 Identify responsibilities of a team leader in ensuring that organisational standards are met 4 6

Qualification: 57712: FETC: Generic Management

Option 9: LP83987: Inventory Control – Integrated programmes material set 9

57712 Further Education and Training Certificate: Generic Management Learning Programme: 83987: Inventory and Inventory Control (MERSETA) Integrated learning programmes 4 150
The integrated learning material sets are presented as learning programmes:
Type ID Unit Standard Title NQF Credits
Learning Programme 1: The role of the manager  
Core 242821 Identify responsibilities of a team leader in ensuring that organisational standards are met 4 6
Learning Programme 2: Business communication  
Fundamental 119462 Engage in sustained oral/signed communication and evaluate spoken/signed texts 4 5
Fundamental 119469 Read/view, analyse and respond to a variety of texts 4 5
Fundamental 119459 Write/present/sign for a wide range of contexts 4 5
Fundamental 12153 Use the writing process to compose texts required in the business environment 4 5
Learning Programme 3: Occupational learning and second language communication
Fundamental 119467 Use language and communication in occupational learning programmes (2nd language) 3 5
Fundamental 119472 Accommodate audience and context needs in oral/signed communication (2nd language) 3 5
Fundamental 119457 Interpret and use information from texts (2nd language) 3 5
Fundamental 119465 Write/present/sign texts for a range of communicative contexts (2nd language) 3 5
Learning Programme 4: Problem-solving  
Core 242817 Solve problems, make decisions and implement solutions 4 8
Fundamental 9015 Apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on life related problems 4 6
Fundamental 9016 Represent analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts 4 4
Learning Programme 5: Lead and motivate a team  
Core 242824 Apply leadership concepts in a work context 4 12
Core 242819 Motivate and Build a Team 4 10
Learning Programme 6: The code of conduct and customer service standards  
Core 242816 Conduct a structured meeting 4 5
Core 242815 Apply the organisation's code of conduct in a work environment 4 5
Core 242829 Monitor the level of service to a range of customers 4 5
Learning Programme 7: Time management  
Core 242811 Prioritise time and work for self and team 4 5
Core 242822 Employ a systematic approach to achieving objectives 4 10
Learning Programme 8: Inventory control  
Elective 377361 Understand the role of inventory and ordering costs 3 5
Elective 377363 Apply inventory replenishment and distribution systems 4 8
Elective 377364 Discuss the role of inventory in a manufacturing environment 3 10
Learning Programme 9: Budgeting  
Core 242810 Manage Expenditure against a budget 4 6
Fundamental 7468 Use mathematics to investigate and monitor the financial aspects of personal, business, national and international issues 4 6
Note: The above learning programmes are available for sale as individual learning programmes

Additional and Separate Integrated Learning Programmes

General LP: Advanced Team Management
Core 242824 Apply leadership concepts in a work context 4 12
Core 242821 Identify responsibilities of a team leader in ensuring that organisational standards are met 4 6

Qualification: 57712: FETC: Generic Management

Option 10: LP83989: Manufacturing Control – Integrated programmes material set 10

57712 Further Education and Training Certificate: Generic Management Learning Programme: 83989: Manufacturing Control (MERSETA) Integrated learning programmes 4 150
The integrated learning material sets are presented as learning programmes:
Type ID Unit Standard Title NQF Credits
Learning Programme 1: The role of the manager  
Core 242821 Identify responsibilities of a team leader in ensuring that organisational standards are met 4 6
Learning Programme 2: Business communication  
Fundamental 119462 Engage in sustained oral/signed communication and evaluate spoken/signed texts 4 5
Fundamental 119469 Read/view, analyse and respond to a variety of texts 4 5
Fundamental 119459 Write/present/sign for a wide range of contexts 4 5
Fundamental 12153 Use the writing process to compose texts required in the business environment 4 5
Learning Programme 3: Occupational learning and second language communication
Fundamental 119467 Use language and communication in occupational learning programmes (2nd language) 3 5
Fundamental 119472 Accommodate audience and context needs in oral/signed communication (2nd language) 3 5
Fundamental 119457 Interpret and use information from texts (2nd language) 3 5
Fundamental 119465 Write/present/sign texts for a range of communicative contexts (2nd language) 3 5
Learning Programme 4: Problem-solving  
Core 242817 Solve problems, make decisions and implement solutions 4 8
Fundamental 9015 Apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on life related problems 4 6
Fundamental 9016 Represent analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts 4 4
Learning Programme 5: Lead and motivate a team  
Core 242824 Apply leadership concepts in a work context 4 12
Core 242819 Motivate and Build a Team 4 10
Learning Programme 6: The code of conduct and customer service standards  
Core 242816 Conduct a structured meeting 4 5
Core 242815 Apply the organisation's code of conduct in a work environment 4 5
Core 242829 Monitor the level of service to a range of customers 4 5
Learning Programme 7: Time management  
Core 242811 Prioritise time and work for self and team 4 5
Core 242822 Employ a systematic approach to achieving objectives 4 10
Learning Programme 8: Manufacturing control  
Elective 377360 Discuss Just in Time (JIT) and Lean Manufacturing 3 5
Elective 377381 Apply Total Quality Management (TQM) 4 8
Elective 377380 Describe the functions of purchasing and procurement 4 5
Elective 377386 Perform material requirements planning (MRP) 4 5
Learning Programme 9: Budgeting  
Core 242810 Manage Expenditure against a budget 4 6
Fundamental 7468 Use mathematics to investigate and monitor the financial aspects of personal, business, national and international issues 4 6
Note: The above learning programmes are available for sale as individual learning programmes

Additional and Separate Integrated Learning Programmes

General LP: Advanced Team Management
Core 242824 Apply leadership concepts in a work context 4 12
Core 242821 Identify responsibilities of a team leader in ensuring that organisational standards are met 4 6

Qualification: 57712: FETC: Generic Management

Option 11: LP79286: Process Manufacturing – Single unit standards material set

57712 Further Education and Training Certificate: Generic Management Learning Programme: 79286: Process Manufacturing (MERSETA) Note: Single unit standards 4 150
The individual unit standard learning material sets have been developed for the following:
Type ID Unit Standard Title NQF Credits
Core 242810 Manage Expenditure against a budget 4 6
Core 242811 Prioritise time and work for self and team 4 5
Core 242815 Apply the organisation's code of conduct in a work environment 4 5
Core 242816 Conduct a structured meeting 4 5
Core 242817 Solve problems, make decisions and implement solutions 4 8
Core 242819 Motivate and Build a Team 4 10
Core 242821 Identify responsibilities of a team leader in ensuring that organisational standards are met 4 6
Core 242822 Employ a systematic approach to achieving objectives 4 10
Core 242824 Apply leadership concepts in a work context 4 12
Core 242829 Monitor the level of service to a range of customers 4 5
Fundamental 7468 Use mathematics to investigate and monitor the financial aspects of personal, business, national and international issues 4 6
Fundamental 9015 Apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on life related problems 4 6
Fundamental 9016 Represent analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts 4 4
Fundamental 12153 Use the writing process to compose texts required in the business environment 4 5
Fundamental 119457 Interpret and use information from texts (2nd language) 3 5
Fundamental 119459 Write/present/sign for a wide range of contexts 4 5
Fundamental 119462 Engage in sustained oral/signed communication and evaluate spoken/signed texts 4 5
Fundamental 119465 Write/present/sign texts for a range of communicative contexts (2nd language) 3 5
Fundamental 119467 Use language and communication in occupational learning programmes (2nd language) 3 5
Fundamental 119469 Read/view, analyse and respond to a variety of texts 4 5
Fundamental 119472 Accommodate audience and context needs in oral/signed communication (2nd language) 3 5
Select an additional minimum of 22 credits from the list below
Elective 11473 Manage individual and team performance 4 8
Elective 110009 Manage administration records 4 4
Elective 114877 Formulate and implement an action plan to improve productivity within an organisational unit 4 8
Elective 252024 Evaluate current practices against best practice 5 4
Elective 255514 Conduct a disciplinary hearing 5 15

Qualification: 57712: FETC: Generic Management

Option 12: LP58346: Public Administration – Single unit standards material set

57712 Further Education and Training Certificate: Generic Management Learning Programme: 79286: Process Manufacturing (MERSETA) Note: Single unit standards 4 150
The individual unit standard learning material sets have been developed for the following:
Type ID Unit Standard Title NQF Credits
Core 242810 Manage Expenditure against a budget 4 6
Core 242811 Prioritise time and work for self and team 4 5
Core 242815 Apply the organisation's code of conduct in a work environment 4 5
Core 242816 Conduct a structured meeting 4 5
Core 242817 Solve problems, make decisions and implement solutions 4 8
Core 242819 Motivate and Build a Team 4 10
Core 242821 Identify responsibilities of a team leader in ensuring that organisational standards are met 4 6
Core 242822 Employ a systematic approach to achieving objectives 4 10
Core 242824 Apply leadership concepts in a work context 4 12
Core 242829 Monitor the level of service to a range of customers 4 5
Fundamental 7468 Use mathematics to investigate and monitor the financial aspects of personal, business, national and international issues 4 6
Fundamental 9015 Apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on life related problems 4 6
Fundamental 9016 Represent analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts 4 4
Fundamental 12153 Use the writing process to compose texts required in the business environment 4 5
Fundamental 119457 Interpret and use information from texts (2nd language) 3 5
Fundamental 119459 Write/present/sign for a wide range of contexts 4 5
Fundamental 119462 Engage in sustained oral/signed communication and evaluate spoken/signed texts 4 5
Fundamental 119465 Write/present/sign texts for a range of communicative contexts (2nd language) 3 5
Fundamental 119467 Use language and communication in occupational learning programmes (2nd language) 3 5
Fundamental 119469 Read/view, analyse and respond to a variety of texts 4 5
Fundamental 119472 Accommodate audience and context needs in oral/signed communication (2nd language) 3 5
Select an additional minimum of 22 credits from the list below
Elective 11473 Manage individual and team performance 4 8
Elective 13915 Demonstrate understanding of HIV/AIDS and its impact on the workplace 3 4
Elective 113955 Apply the Batho Pele principles to own work role and context 3 4
Elective 114215 Mentor a colleague to enhance the individual`s knowledge, skills, values and attitudes in a selected career path 4 3
Elective 120381 Implement project administration processes according to requirements 4 5
Elective 242812 Induct a member into a team 3 4
Elective 242813 Explain the contribution made by own area of responsibility to the overall organisational strategy 4 5
Elective 242814 Identify and explain the core and support functions of an organisation 3 6
Elective 242818 Describe the relationship of junior management to other roles 4 5
Elective 242820 Maintain records for a team 3 4
Elective 251960 Identify and describe disaster related risks and threatening situations utilising basic disaster management concepts and indigenous knowledge 3 5

Qualification: 57712: FETC: Generic Management

Option 13: LP58346: Public Administration – Integrated programmes material set 13

57712 Further Education and Training Certificate: Generic Management Learning Programme: 58346: Public Administration (PSETA) Integrated learning programmes 4 150
The integrated learning material sets are presented as learning programmes:
Type ID Unit Standard Title NQF Credits
Learning Programme 1: The role of the manager  
Elective 242818 Describe the relationship of junior management to other management roles 4 5
Core 242821 Identify responsibilities of a team leader in ensuring that organisational standards are met 4 6
Elective 13952 Demonstrate basic understanding of the Primary labour legislation that impacts on a business unit 4 8
Learning Programme 2: Business communication  
Fundamental 119462 Engage in sustained oral/signed communication and evaluate spoken/signed texts 4 5
Fundamental 119469 Read/view, analyse and respond to a variety of texts 4 5
Fundamental 119459 Write/present/sign for a wide range of contexts 4 5
Fundamental 12153 Use the writing process to compose texts required in the business environment 4 5
Learning Programme 3: Occupational learning and second language communication
Fundamental 119467 Use language and communication in occupational learning programmes (2nd language) 3 5
Fundamental 119472 Accommodate audience and context needs in oral/signed communication (2nd language) 3 5
Fundamental 119457 Interpret and use information from texts (2nd language) 3 5
Fundamental 119465 Write/present/sign texts for a range of communicative contexts (2nd language) 3 5
Learning Programme 4: Problem-solving  
Core 242817 Solve problems, make decisions and implement solutions 4 8
Fundamental 9015 Apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on life related problems 4 6
Fundamental 9016 Represent analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts 4 4
Learning Programme 5: Leading and motivating a team  
Core 242824 Apply leadership concepts in a work context 4 12
Core 242819 Motivate and Build a Team 4 10
Learning Programme 6: The code of conduct and customer service standards  
Core 242816 Conduct a structured meeting 4 5
Core 242815 Apply the organisation's code of conduct in a work environment 4 5
Core 242829 Monitor the level of service to a range of customers 4 5
Learning Programme 7: Time management  
Core 242811 Prioritise time and work for self and team 4 5
Core 242822 Employ a systematic approach to achieving objectives 4 10
Learning Programme 8: Performance management  
Elective 242813 Explain the contribution made by own area of responsibility to the overall organisational strategy 4 5
Elective 11473 Manage individual and team performance 4 8
Learning Programme 9: Budgeting  
Core 242810 Manage Expenditure against a budget 4 6
Fundamental 7468 Use mathematics to investigate and monitor the financial aspects of personal, business, national and international issues 4 6
Note: The above learning programmes are available for sale as individual learning programmes

Additional and Separate Integrated Learning Programmes

General LP: Supervisory Skills
Core 242824 Apply leadership concepts in a work context 4 12
Core 242819 Motivate and Build a Team 4 10
Elective 242813 Explain the contribution made by own area of responsibility to the overall organisational strategy 4 5
General LP: Advanced Team Management
Core 242824 Apply leadership concepts in a work context 4 12
Core 242821 Identify responsibilities of a team leader in ensuring that organisational standards are met 4 6

Qualification: 57712: FETC: Generic Management

Option 14: LP63333: Wholesale and Retail Management – Single unit standard material set

57712 Further Education and Training Certificate: Generic Management Learning Programme: 63333: Wholesale and Retail Management (W&RSETA) Note: Single unit standards for a qualification or learnership 4 150
The individual unit standard learning material sets have been developed for the following:
Type ID Unit Standard Title NQF Credits
Core 242810 Manage Expenditure against a budget 4 6
Core 242811 Prioritise time and work for self and team 4 5
Core 242815 Apply the organisation's code of conduct in a work environment 4 5
Core 242816 Conduct a structured meeting 4 5
Core 242817 Solve problems, make decisions and implement solutions 4 8
Core 242819 Motivate and Build a Team 4 10
Core 242821 Identify responsibilities of a team leader in ensuring that organisational standards are met 4 6
Core 242822 Employ a systematic approach to achieving objectives 4 10
Core 242824 Apply leadership concepts in a work context 4 12
Core 242829 Monitor the level of service to a range of customers 4 5
Fundamental 7468 Use mathematics to investigate and monitor the financial aspects of personal, business, national and international issues 4 6
Fundamental 9015 Apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on life related problems 4 6
Fundamental 9016 Represent analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts 4 4
Fundamental 12153 Use the writing process to compose texts required in the business environment 4 5
Fundamental 119457 Interpret and use information from texts (2nd language) 3 5
Fundamental 119459 Write/present/sign for a wide range of contexts 4 5
Fundamental 119462 Engage in sustained oral/signed communication and evaluate spoken/signed texts 4 5
Fundamental 119465 Write/present/sign texts for a range of communicative contexts (2nd language) 3 5
Fundamental 119467 Use language and communication in occupational learning programmes [(2nd language) 3 5
Fundamental 119469 Read/view, analyse and respond to a variety of texts 4 5
Fundamental 119472 Accommodate audience and context needs in oral/signed communication (2nd language) 3 5
Select an additional minimum of 22 credits from the list below
Elective 11473 Manage individual and team performance 4 8
Elective 12544 Facilitate the preparation and presentation of evidence for assessment 4 4
Elective 13915 Demonstrate understanding of HIV/AIDS and its impact on the workplace 3 4
Elective 114589 Manage time productively 4 4
Elective 118028 Supervise customer service standards 4 8
Elective 118029 Supervise housekeeping and hygiene in a store 4 6
Elective 118030 Supervise P.O.S. Operations 4 8
Elective 118033 Supervise promotional activities 4 8
Elective 118037 Supervise sales performance 4 8
Elective 118043 Supervise stock counts 4 8
Elective 118045 Supervise implementation of loss control measures 4 8
Elective 242812 Induct a member into a team 3 4
Elective 242813 Explain the contribution made by own area of responsibility to the overall organisational strategy 4 5
Elective 242814 Identify and explain the Core and support functions of an organisation 3 6
Elective 242818 Describe the relationship of junior management to other roles 4 5
Elective 242820 Maintain records for a team 3 4
Elective 251960 Identify and describe disaster related risks and threatening situations utilising basic disaster management concepts and indigenous knowledge 3 5

Qualification: 57712: FETC: Generic Management

Option 15: LP63333: Wholesale and Retail Management – Integrated programmes material set 15

57712 Further Education and Training Certificate: Generic Management Learning Programme: 63333: Wholesale and Retail Management (W&RSETA) Integrated learning programmes for a qualification or learnership 4 152 (minimum 150)
The integrated learning material sets are presented as learning programmes:
Type ID Unit Standard Title NQF Credits
Learning Programme 1: The role of the manager  
Elective 242818 Describe the relationship of junior management to other roles 3 5
Elective 13952 Demonstrate basic understanding of the Primary labour legislation that impacts on a business unit 4 8
Core 242821 Identify responsibilities of a team leader in ensuring that organisational standards are met 4 6
Learning Programme 2: Business communication  
Fundamental 119462 Engage in sustained oral/signed communication and evaluate spoken/signed texts 4 5
Fundamental 119469 Read/view, analyse and respond to a variety of texts 4 5
Fundamental 119459 Write/present/sign for a wide range of contexts 4 5
Fundamental 12153 Use the writing process to compose texts required in the business environment 4 5
Learning Programme 3: Occupational learning and second language communication
Fundamental 119467 Use language and communication in occupational learning programmes (2nd language) 3 5
Fundamental 119472 Accommodate audience and context needs in oral/signed communication (2nd language) 3 5
Fundamental 119457 Interpret and use information from texts (2nd language) 3 5
Fundamental 119465 Write/present/sign texts for a range of communicative contexts (2nd language) 3 5
Learning Programme 4: Problem-solving  
Core 242817 Solve problems, make decisions and implement solutions 4 8
Fundamental 9015 Apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on life related problems 4 6
Fundamental 9016 Represent analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts 4 4
Learning Programme 5: Lead and motivate a team  
Core 242824 Apply leadership concepts in a work context 4 12
Core 242819 Motivate and build a team 4 10
Learning Programme 6: The code of conduct and customer service standards  
Core 242816 Conduct a structured meeting 4 5
Core 242815 Apply the organisation's code of conduct in a work environment 4 5
Core 242829 Monitor the level of service to a range of customers 4 5
Learning Programme 7: Time management  
Core 242811 Prioritise time and work for self and team 4 5
Core 242822 Employ a systematic approach to achieving objectives 4 10
Learning Programme 8: Performance management  
Elective 242813 Explain the contribution made by own area of responsibility to the overall organisational strategy 4 5
Elective 11473 Manage individual and team performance 4 8
Learning Programme 9: Budgeting  
Core 242810 Manage Expenditure against a budget 4 6
Fundamental 7468 Use mathematics to investigate and monitor the financial aspects of personal, business, national and international issues 4 6
Note: The above learning programmes are available for sale as individual learning programmes

Additional and Separate Integrated Learning Programmes

General LP: Supervisory Skills
Core 242824 Apply leadership concepts in a work context 4 12
Core 242819 Motivate and Build a Team 4 10
Elective 242813 Explain the contribution made by own area of responsibility to the overall organisational strategy 4 5
General LP: Advanced Team Management
Core 242824 Apply leadership concepts in a work context 4 12
Core 242821 Identify responsibilities of a team leader in ensuring that organisational standards are met 4 6

Qualification: 58063: FETC: Labour Recruitment Services

Additional and Separate Integrated Learning Programmes

General LP: Recruitment Agent
Core 10978 Recruit and select candidates to fill defined positions 4 10
Core 15235 Prepare and conduct staff selection interviews 5 3

Qualification: 58761: FETC: Early Childhood Development

Option 1: Integrated programmes material set

58761 Further Education and Training Certificate: Early Childhood Development Specialisation: Management of an ECD Service (ETDP) Integrated learning programmes 4 140
The integrated learning material sets are presented as learning programmes:
Type ID Unit Standard Title NQF Credits
Learning Programme 1: Understanding ECD  
Core 244484 Demonstrate knowledge and understanding of the development of babies, toddlers and young children 4 8
Fundamental 119471 Use language and communication in occupational learning programmes 4 5
Fundamental 119467 Use language and communication in occupational learning programmes (2nd language) 3 5
Learning Programme 2: Plan and prepare for ECD  
Core 244468 Prepare resources and set up the environment to support the development of babies, toddlers and young children 3 5
Core 244472 Prepare Early Childhood Development programmes with support 4 6
Core 244485 Design activities to support the development of babies, toddlers and young children 5 8
Fundamental 9016 Represent analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts 4 4
Learning Programme 3: Facilitate and monitor the development of babies, toddlers and young children  
Core 244480 Facilitate the holistic development of babies, toddlers and young children 4 16
Core 244475 Observe and report on child development 4 6
Elective 242816 Conduct a structured meeting 4 5
Fundamental 119472 Accommodate audience and context needs in oral/signed communication (2nd language) 3 5
Fundamental 119462 Engage in sustained oral/signed communication and evaluate spoken/signed texts 4 5
Learning Programme 4: Provide care and support to babies, toddlers and young children  
Core 244462 Work with families and communities to support Early Childhood Development 3 5
Core 244469 Provide care for babies, toddlers and young children 4 10
Fundamental 119469 Read/view, analyse and respond to a variety of texts 4 5
Fundamental 119457 Interpret and use information from texts (2nd language) 3 5
Learning Programme 5: Manage an ECD Service  
Elective 244478 Manage an Early Childhood Development service 5 5
Elective 242812 Induct a member into a team 3 4
Fundamental 7468 Use mathematics to investigate and monitor the financial aspects of personal, business, national and international issues 4 6
Fundamental 9015 Apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on life related problems 4 6
Learning Programme 6: Evaluate the ECD service  
Elective 244481 Evaluate an Early Childhood Development (ECD) service 5 6
Fundamental 119459 Write/present/sign for a wide range of contexts 4 5
Fundamental 119465 Write/present/sign texts for a range of communicative contexts (2nd language) 3 5
Note: The above learning programmes are available for sale as individual learning programmes

Qualification: 61595: FETC: Business Administration Services

Option 1: LP 35928: Business Administration Services – Single unit standards material set

61595 Further Education and Training Certificate: Business Administration Services Learning Programme: 35928: (SSETA) Note: Single Unit Standards 4 140
The individual unit standard learning material sets have been developed for the following:
Type ID Unit Standard Title NQF Credits
Core 7791 Display cultural awareness in dealing with customers and colleagues 4 4
Core 10022 Comply with organisational ethics 4 4
Core 10135 Work as a project team member 4 8
Core 13941 Apply the budget function in a business unit 4 5
Core 13943 Analyse new developments reported in the media that could impact on a business sector or industry 4 10
Core 13945 Describe and apply the management of stock and fixed assets in a business unit 4 2
Core 14552 Contract service providers 4 3
Core 15234 Apply efficient time management to the work of a department / division / section 4 4
Core 109999 Manage service providers in a selected organisation 4 5
Core 110003 Develop administrative procedures in a selected organisation 4 8
Core 110009 Manage administration records 4 4
Core 110021 Achieve personal effectiveness in business environment 4 6
Core 110023 Present information in report format 4 6
Core 110026 Describe and assist in the control of fraud in an office environment 4 4
Fundamental 7468 Use mathematics to investigate and monitor the financial aspects of personal, business, national and international issues 4 6
Fundamental 8968 Accommodate audience and context needs in oral communication (2nd language) 3 5
Fundamental 8969 Interpret and use information from texts (2nd language) 3 5
Fundamental 8970 Write texts for a range of communicative contexts (2nd language) 3 5
Fundamental 8972 Interpret a variety of literary texts (2nd language) 3 5
Fundamental 8974 Engage in sustained oral communication and evaluate spoken texts 4 5
Fundamental 8975 Read analyse and respond to a variety of texts 4 5
Fundamental 8976 Write for a wide range of contexts 4 5
Fundamental 9015 Apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on life related problems 4 6
Fundamental 12153 Use the writing process to compose texts required in the business environment 4 5
Fundamental 12417 Measure, estimate & calculate physical quantities & explore, critique & prove geometrical relationships in 2 and 3 dimensional space in the life and workplace of adult with increasing responsibilities 4 4
Select an additional minimum of 11 credits from the list below
Elective 7790 Process incoming and outgoing telephone calls 3 3
Elective 7836 Monitor customer satisfaction 4 3
Elective 9244 Plan and conduct meetings 4 4
Elective 10023 Identify internal and external stakeholders 4 4
Elective 10140 Apply a range of project management tools 4 8
Elective 10324 Describe features, advantages and benefits of a range of products or services 4 6
Elective 10388 Interpret basic financial statements 4 3
Elective 10978 Recruit and select candidates to fill defined positions 4 10
Elective 10983 Participate in the implementation and utilisation of equity related processes 4 5
Elective 12154 Apply comprehension skills to engage oral texts in a business environment 4 5
Elective 12155 Apply comprehension skills to engage written texts in a business environment 4 5
Elective 13928 Monitor and control reception area 3 4
Elective 13929 Co-ordinate meetings, minor events and travel arrangements 3 3
Elective 242840 Make oral presentations 4 2
Elective 244572 Describe how to manage workplace relationships 3 3

Qualification: 61595: FETC: Business Administration Services

Option 2: LP 35928: Business Administration Services – Integrated programmes material set 2

61595 Further Education and Training Certificate: Business Administration Services Learning Programme: 35928: (SSETA) Integrated Learning Programmes 4 140
The integrated learning material sets are presented as learning programmes:
Type ID Unit Standard Title NQF Credits
Learning Programme 1: Personal and team effectiveness  
Core 110021 Achieve personal effectiveness in business environment 4 6
Core 15234 Apply efficient time management to the work of a department / division / section 5 4
Core 13943 Analyse new developments reported in the media that could impact on a business sector or industry 4 10
Learning Programme 2: Deal with ethics and fraud  
Core 10022 Comply with organisational ethics 4 4
Core 110026 Describe and assist in the control of fraud in an office environment 4 4
Learning Programme 3: Business Communication  
Fundamental 8974 Engage in sustained oral communication and evaluate spoken texts 4 5
Fundamental 8976 Write for a wide range of contexts 4 5
Fundamental 8975 Read analyse and respond to a variety of texts 4 5
Fundamental 12153 Use the writing process to compose texts required in the business environment 4 5
Core 110023 Present information in report format 4 6
Learning Programme 4: Second language communication  
Fundamental 8968 Accommodate audience and context needs in oral communication (2nd language) 3 5
Fundamental 8970 Write texts for a range of communicative contexts (2nd language) 3 5
Fundamental 8969 Interpret and use information from texts (2nd language) 3 5
Fundamental 8972 Interpret a variety of literary texts (2nd language) 3 5
Learning Programme 5: Maths literacy  
Fundamental 12417 Measure, estimate & calculate physical quantities & explore, critique & prove geometrical relationships in 2 and 3 dimensional space in the life and workplace of adult with increasing responsibilities 4 4
Fundamental 7468 Use mathematics to investigate and monitor the financial aspects of personal, business, national and international issues 4 6
Fundamental 9015 Apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on life related problems 4 6
Learning Programme 6: Deal with relationships in a project team  
Core 7791 Display cultural awareness in dealing with customers and colleagues 4 4
Core 10135 Work as a project team member 4 8
Elective 244572 Describe how to manage workplace relationships 3 3
Learning Programme 7: Deal with meetings  
Elective 9244 Plan and conduct meetings 4 4
Elective 242840 Make oral presentations 4 2
Elective 13929 Co-ordinate meetings, minor events and travel arrangements 3 3
Learning Programme 8: Deal with the budget, stock and fixed assets  
Core 13941 Apply the budget function in a business unit 4 5
Core 13945 Describe and apply the management of stock and fixed assets in a business unit 4 2
Learning Programme 9: Deal with administrative procedures  
Core 110009 Manage administration records 4 4
Core 110003 Develop administrative procedures in a selected organisation 4 8
Learning Programme 10: Deal with service providers  
Core 14552 Contract service providers 4 3
Core 109999 Manage service providers in a selected organisation 4 5
Note: The above learning programmes are available for sale as individual learning programmes

Qualification: 61595: FETC: Business Administration Services

Option 3: LP 93568: Employee Relation Specialisation – Single unit standards material set

61595 Further Education and Training Certificate: Business Administration Services Learning Programme: 93568: Employee Relation Specialisation (SABPP) Note: Single Unit Standards 4 140
The individual unit standard learning material sets have been developed for the following:
Type ID Unit Standard Title NQF Credits
Core 7791 Display cultural awareness in dealing with customers and colleagues 4 4
Core 10022 Comply with organisational ethics 4 4
Core 10135 Work as a project team member 4 8
Core 13941 Apply the budget function in a business unit 4 5
Core 13943 Analyse new developments reported in the media that could impact on a business sector or industry 4 10
Core 13945 Describe and apply the management of stock and fixed assets in a business unit 4 2
Core 14552 Contract service providers 4 3
Core 15234 Apply efficient time management to the work of a department/division/section 4 4
Core 109999 Manage service providers in a selected organisation 4 5
Core 110003 Develop administrative procedures in a selected organisation 4 8
Core 110009 Manage administration records 4 4
Core 110021 Achieve personal effectiveness in business environment 4 6
Core 110023 Present information in report format 4 6
Core 110026 Describe and assist in the control of fraud in an office environment 4 4
Fundamental 7468 Use mathematics to investigate and monitor the financial aspects of personal, business, national and international issues 4 6
Fundamental 8968 Accommodate audience and context needs in oral communication (2nd language) 3 5
Fundamental 8969 Interpret and use information from texts (2nd language) 3 5
Fundamental 8970 Write texts for a range of communicative contexts (2nd language) 3 5
Fundamental 8972 Interpret a variety of literary texts (2nd language) 3 5
Fundamental 8974 Engage in sustained oral communication and evaluate spoken texts 4 5
Fundamental 8975 Read analyse and respond to a variety of texts 4 5
Fundamental 8976 Write for a wide range of contexts 4 5
Fundamental 9015 Apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on life related problems 4 6
Fundamental 12153 Use the writing process to compose texts required in the business environment 4 5
Fundamental 12417 Measure, estimate & calculate physical quantities & explore, critique & prove geometrical relationships in 2 and 3 dimensional space in the life and workplace of adult with increasing responsibilities 4 4
Select an additional minimum of 11 credits from the list below
Elective 10170 Demonstrate understanding of employment relations in an organisation 3 3
Elective 10978 Recruit and select candidates to fill defined positions 4 10
Elective 114274 Demonstrate and apply an understanding of the Basic Conditions of Employment Act (Act 75 of 1997) 5 8

Qualification: 61595: FETC: Business Administration Services

Option 4: LP 93569: Training and Development Practices – Single unit standards material set

61595 Further Education and Training Certificate: Business Administration Services Learning Programme: 93569: Training and Development Practices (SABPP) Note: Single Unit Standards 4 140
The individual unit standard learning material sets have been developed for the following:
Type ID Unit Standard Title NQF Credits
Core 7791 Display cultural awareness in dealing with customers and colleagues 4 4
Core 10022 Comply with organisational ethics 4 4
Core 10135 Work as a project team member 4 8
Core 13941 Apply the budget function in a business unit 4 5
Core 13943 Analyse new developments reported in the media that could impact on a business sector or industry 4 10
Core 13945 Describe and apply the management of stock and fixed assets in a business unit 4 2
Core 14552 Contract service providers 4 3
Core 15234 Apply efficient time management to the work of a department / division/ section 4 4
Core 109999 Manage service providers in a selected organisation 4 5
Core 110003 Develop administrative procedures in a selected organisation 4 8
Core 110009 Manage administration records 4 4
Core 110021 Achieve personal effectiveness in business environment 4 6
Core 110023 Present information in report format 4 6
Core 110026 Describe and assist in the control of fraud in an office environment 4 4
Fundamental 7468 Use mathematics to investigate and monitor the financial aspects of personal, business, national and international issues 4 6
Fundamental 8968 Accommodate audience and context needs in oral communication (2nd language) 3 5
Fundamental 8969 Interpret and use information from texts (2nd language) 3 5
Fundamental 8970 Write texts for a range of communicative contexts (2nd language) 3 5
Fundamental 8972 Interpret a variety of literary texts (2nd language) 3 5
Fundamental 8974 Engage in sustained oral communication and evaluate spoken texts 4 5
Fundamental 8975 Read analyse and respond to a variety of texts 4 5
Fundamental 8976 Write for a wide range of contexts 4 5
Fundamental 9015 Apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on life related problems 4 6
Fundamental 12153 Use the writing process to compose texts required in the business environment 4 5
Fundamental 12417 Measure, estimate & calculate physical quantities & explore, critique & prove geometrical relationships in 2 and 3 dimensional space in the life and workplace of adult with increasing responsibilities 4 4
Select an additional minimum of 11 credits from the list below
Elective 116927 Apply the principles of employment equity to organisational transformation 5 10
Elective 117865 Assist and support learners to manage their learning experiences 4 5
Elective 117877 Perform one-to-one training on the job 3 4
Elective 242817 Solve problems, make decisions and implement solutions 4 8
Elective 242819 Motivate and Build a Team 4 10
Elective 263976 Demonstrate understanding of the outcomes-based education and training approach within the context of a National Qualifications Framework 5 5

Additional and Separate Integrated Learning Programmes

General LP: Work and Career Orientation
Core 110021 Achieve personal effectiveness in business environment 4 6
Core 10022 Comply with organisational ethics 4 4
Core 10135 Work as a project team member 4 8
Core 15234 Apply efficient time management to the work of a department/division/section 5 4
Type ID Unit Standard Title NQF Credits
General LP: Administration
Core 110009 Manage administration records 4 4
Core 110003 Develop administrative procedures in a selected organisation 4 8
Elective 13929 Co-ordinate meetings, minor events and travel arrangements 3 3
Elective 9244 Plan and conduct meetings 4 4
Type ID Unit Standard Title NQF Credits
General LP: Finance for Office Administrators
Core 13941 Apply the budget function in a business unit 4 5
Core 13945 Describe and apply the management of stock and fixed assets in a business unit 4 2
Core 110026 Describe and assist in the control of fraud in an office environment 4 4
Core 13943 Analyse new developments reported in the media that could impact on a business sector or industry 4 10
Type ID Unit Standard Title NQF Credits
General LP: Personal Effectiveness as a Project Team Member
Core 110021 Achieve personal effectiveness in business environment 4 6
Core 10135 Work as a project team member 4 8
Type ID Unit Standard Title NQF Credits
General LP: Deal with relationships in a project team
Core 7791 Display cultural awareness in dealing with customers and colleagues 4 4
Core 10135 Work as a project team member 4 8
Type ID Unit Standard Title NQF Credits
General LP: Solve problems and deal with meetings
Elective 9244 Plan and conduct meetings 4 4
Elective 242817 Solve problems, make decisions and implement solutions 4 8
Type ID Unit Standard Title NQF Credits
General LP: Professional PA (personal assistant)
Core 110021 Achieve personal effectiveness in business environment 4 6
Elective 7790 Process incoming and outgoing telephone calls 3 3
Elective 244572 Describe how to manage workplace relationships 3 2
Type ID Unit Standard Title NQF Credits
General LP: Event Co-Ordinator (General)
Core 110021 Achieve personal effectiveness in business environment 4 6
Core 109999 Manage service providers in a selected organisation 4 5
Elective 13929 Co-ordinate meetings, minor events and travel arrangements 3 3
Type ID Unit Standard Title NQF Credits
General LP: Funeral Event Co-Ordinator
Core 110021 Achieve personal effectiveness in business environment 4 6
Core 109999 Manage service providers in a selected organisation 4 5
Elective 13929 Co-ordinate meetings, minor events and travel arrangements 3 3
Type ID Unit Standard Title NQF Credits
General LP: Wedding Event Co-Ordinator
Core 110021 Achieve personal effectiveness in business environment 4 6
Core 109999 Manage service providers in a selected organisation 4 5
Elective 13929 Co-ordinate meetings, minor events and travel arrangements 3 3

Qualification: 64069: FETC: Archives and Records Management

Additional and Separate Integrated Learning Programmes

General LP: Work and Career Orientation
Core 110021 Achieve personal effectiveness in business environment 4 6
Core 10022 Comply with organisational ethics 4 4
Core 10135 Work as a project team member 4 8
Core 15234 Apply efficient time management to the work of a department/division/section 5 4

Qualification: 66249: FETC: New Venture Creation

Option 1: Single unit standards material set

66249 Further Education and Training Certificate: New Venture Creation (SSETA) Note: Single unit standards 4 149
The individual unit standard learning material sets have been developed for the following:
Type ID Unit Standard Title NQF Credits
Core 13948 Negotiate an agreement or deal in an authentic work situation 4 5
Core 114584 Finance a new venture 4 6
Core 114592 Produce business plans for a new venture 4 8
Core 114596 Research the viability of new venture ideas/opportunities 4 5
Core 114600 Apply innovative thinking to the development of a small business 4 4
Core 114805 Manage general administration 4 4
Core 116394 Implement and manage human resource and labour relations policies and acts 5 9
Core 120389 Explain and apply the concept, principles and theories of motivation in a leadership context 4 6
Core 263356 Demonstrate an understanding of an entrepreneurial profile 4 5
Core 263434 Plan and manage production/operations in a new venture 4 6
Core 263455 Apply the principles of costing and pricing to a business venture 4 6
Core 263456 Plan strategically to improve new venture performance 4 4
Core 263474 Manage finances of a new venture 4 6
Core 263514 Demonstrate an understanding of the function of the market mechanisms in a new venture 4 5
Core 263534 Implement an action plan for a new venture 4 4
Fundamental 7468 Use mathematics to investigate and monitor the financial aspects of personal, business, national and international issues 4 6
Fundamental 9015 Apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on life related problems 4 6
Fundamental 9016 Represent analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts 4 4
Fundamental 119457 Interpret and use information from texts (2nd language) 3 5
Fundamental 119459 Write/present/sign for a wide range of contexts 4 5
Fundamental 119462 Engage in sustained oral/signed communication and evaluate spoken/signed texts 4 5
Fundamental 119465 Write/present/sign texts for a range of communicative contexts (2nd language) 3 5
Fundamental 119467 Use language and communication in occupational learning programmes (2nd language) 3 5
Fundamental 119469 Read/view, analyse and respond to a variety of texts 4 5
Fundamental 119471 Use language and communication in occupational learning programmes 4 5
Fundamental 119472 Accommodate audience and context needs in oral/signed communication (2nd language) 3 5
Select an additional minimum of 11 credits from the list below
Elective 13912 Apply knowledge of self and team in order to develop a plan to enhance team performance 3 5
Elective 13915 Demonstrate knowledge and understanding of HIV/AIDS in a workplace, and its effects on a business sub-sector, own organisation and a specific workplace 3 4
Elective 13945 Describe and apply the management of stock and fixed assets in a business unit 4 2
Elective 13952 Demonstrate basic understanding of the Primary labour legislation that impacts on a business unit 4 8
Elective 113836 Apply basic computer technology 3 11
Elective 114593 Tender to secure business for a new venture 4 5
Elective 115857 Explain marketing for SMMEs 5 6
Elective 117156 Interpret basic financial statements 4 4
Elective 119671 Administer contracts for a selected new venture 3 10
Elective 120392 Apply the concept and principles of knowledge management to leadership 4 8
Elective 242655 Demonstrate knowledge and application of ethical conduct 4 4
Elective 242819 Motivate and Build a Team 4 10

Qualification: 66249: FETC: New Venture Creation

Option 2: Integrated programmes material set 2

66249 Further Education and Training Certificate: New Venture Creation (SSETA) Integrated Learning Programmes 4 149
The integrated learning material sets are presented as learning programmes:
Type ID Unit Standard Title NQF Credits
Learning Programme 1: The Entrepreneur  
Core 263356 Demonstrate an understanding of an entrepreneurial profile 4 5
Learning Programme 2: Business Communication  
Fundamental 119459 Write/present/sign for a wide range of contexts 4 5
Fundamental 119462 Engage in sustained oral/signed communication and evaluate spoken/signed texts 4 5
Fundamental 119469 Read/view, analyse and respond to a variety of texts 4 5
Fundamental 119471 Use language and communication in occupational learning programmes 4 5
Learning Programme 3: Second Language Communication  
Fundamental 119457 Interpret and use information from texts (2nd language) 3 5
Fundamental 119465 Write/present/sign texts for a range of communicative contexts (2nd language) 3 5
Fundamental 119467 Use language and communication in occupational learning programmes (2nd language) 3 5
Fundamental 119472 Accommodate audience and context needs in oral/signed communication (2nd language) 3 5
Learning Programme 4: Maths Literacy  
Fundamental 7468 Use mathematics to investigate and monitor the financial aspects of personal, business, national and international issues 4 6
Fundamental 9015 Apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on life related problems 4 6
Fundamental 9016 Represent analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts 4 4
Learning Programme 5: Research the viability of new venture ideas  
Core 114596 Research the viability of new venture ideas/opportunities 4 5
Core 114600 Apply innovative thinking to the development of a small business 4 4
Learning Programme 6: Create a business plan  
Core 114592 Produce business plans for a new venture 4 8
Core 263455 Apply the principles of costing and pricing to a business venture 4 6
Learning Programme 7: Finance and set up a new venture  
Core 114584 Finance a new venture 4 5
Core 263534 Implement an action plan for a new venture 4 4
Learning Programme 8: Manage staff  
Core 116394 Implement and manage human resource and labour policies and acts 4 9
Core 120389 Explain and apply the concept, principles and theories of motivation in a leadership context 4 6
Learning Programme 9: Understand marketing  
Elective 115857 Explain marketing for SMMEs 4 6
Core 263514 Demonstrate an understanding of the function of the market mechanisms in a new venture 4 5
Learning Programme 10: Manage administration and negotiate an agreement  
Core 114805 Manage general administration 4 4
Core 13948 Negotiate an agreement or deal in an authentic work situation 4 5
Learning Programme 11: Manage contracts and production  
Elective 119671 Administer contracts for a selected new venture 3 10
Core 263434 Plan and manage production / operations in a new venture 4 6
Learning Programme 12: Improve new venture performance  
Core 263456 Plan strategically to improve new venture performance 4 4
Core 263474 Manage finances of a new venture 4 6
Note: The above learning programmes are available for sale as individual learning programmes

Additional and Separate Integrated Learning Programmes

General LP: Labour Consultant (Fundamentals)
Elective 13952 Demonstrate basic understanding of the Primary labour legislation that impacts on a business unit 4 8
Core 116394 Implement and manage human resource and labour relations policies and acts 5 9

Qualification: 66609: FETC: Retail Insurance

Option 1: Integrated programmes material set 1

66609 FETC: Retail Insurance Learning Programme: 49835: Retail Insurance (INSETA) Integrated learning programmes 4 140
The integrated learning material sets are presented as learning programmes:
Type ID Unit Standard Title NQF Credits
Learning Programme 1: Structure of the financial services industry  
Elective 113922 Explain the structure of the financial services industry in South Africa 3 3
Learning Programme 2: Legislation, compliance and ethics  
Core 12164 Demonstrate knowledge and insight of the Financial Advisory and Intermediary Services Act (FAIS) (Act 37 of 2002) 4 2
Core 14506 Explain the Finance Intelligence Centre Act, Act 38 of 2001 and its implications for client relations 4 3
Core 120017 Demonstrate knowledge and understanding of aspects of the regulatory framework relating to consumer credit agreements in Retail Insurance in South Africa 4 2
Core 14979 Describe issues of compliance or non-activity that could result in civil or criminal liability in terms of business law 4 2
Core 13940 Demonstrate knowledge and application of ethical conduct in a business environment 4 4
Core 14991 Apply the law of contract to insurance 4 2
Core 117129 Apply the regulations for disclosure that are required as part of the financial sales process 4 2
Learning Programme 3: Short term insurance  
Core 114964 Describe short term insurance 3 3
Elective 117121 Apply knowledge and insight into the Short Term Insurance Act (No 53 of 1998) and the accompanying regulations 4 3
Core 117134 Indicate the scope of short term insurance in South Africa 3 3
Elective 120005 Demonstrate knowledge and understanding of personal motor insurance 4 4
Elective 120022 Apply knowledge and understanding of personal accident insurance 4 2
Learning Programme 4: Developments in the media that impact Short Term Insurance
Core 120019 Analyse new developments reported in the media that could impact on Short Term insurance 4 10
Learning Programme 5: Long-term insurance  
Core 114983 Describe life insurance 3 3
Core 117146 Indicate the scope of life insurance in South Africa 3 4
Elective 117126 Apply knowledge and insight into aspects of the Long Term Insurance Act, Act 52 of 1998 4 2
Learning Programme 6: Communication in the financial services industry  
Fundamental 8974 Engage in sustained oral communication and evaluate spoken texts 4 5
Fundamental 8975 Read analyse and respond to a variety of texts 4 5
Fundamental 8976 Write for a wide range of contexts 4 5
Fundamental 8979 Use language and communication in occupational learning programmes 4 5
Learning Programme 7: Communication in a second language  
Fundamental 8968 Accommodate audience and context needs in oral communication [2nd language] 3 5
Fundamental 8969 Interpret and use information from texts [2nd language] 3 5
Fundamental 8970 Write texts for a range of communicative contexts [2nd language] 3 5
Fundamental 8973 Use language and communication in occupational learning programmes [2nd language] 3 5
Learning Programme 8: Mathematical literacy  
Fundamental 9015 Apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on life related problems 4 6
Fundamental 9016 Represent analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts 4 4
Learning Programme 9: Financial literacy  
Fundamental 7468 Use mathematics to investigate and monitor the financial aspects of personal, business, national and international issues 4 6
Fundamental 117127 Describe and apply the basic principles of personal income tax 4 3
Fundamental 117156 Interpret basic financial statements 4 4
Fundamental 117158 Investigate ways of managing financial risk in own lives 4 5
Learning Programme 10: Economics and risk in the work environment  
Core 117132 Explain basic economics 3 3
Core 119265 Manage risk in own work environment 4 2
Learning Programme 11: Customer care  
Core 119676 Apply the skills of customer care in a specific work environment 4 4
Core 114979 Operate a computer workstation in a business environment 3 2
Core 113903 Demonstrate skills and techniques required to build a relationship with a client in a financial services environment 4 3
Core 117171 Manage time effectively to enhance productivity and enable a balanced lifestyle 3 2
Core 117133 Manage own work performance in relation to an organisation's performance management system 3 2

Note: The above learning programmes are available for sale as individual learning programmes

The materials are created in Integrated learning programme material sets. Each learning material set consists of the following Inseta specifically required documents:

  • Programme Curriculum, Strategy and Alignment document
  • Learner Guide
  • Learner Workbook
  • Learner Portfolio of Evidence Guide
  • Facilitator Guide with Memorandum and specific organisational facilitator documents
  • Assessor Assessment Guide with Memorandum
  • Assessor Feedback Document
  • Learner Summative Assessment and a second Supplementary Assessment
  • Summative Assessment – Invigilator Declaration
  • Learner Review of the Assessment Process
  • Moderation Plan, Guide and Report
  • Assessor and Moderator Review of the Assessment

Optional extra: PowerPoint slides can be created at an additional cost

Qualification: 67463: FETC: HR Management and Practices Support

Option 1: Integrated programmes material set 1

67463 Further Education and Training Certificate: Human Resources Management and Practices Support Learning Programme: 49691: (SABPP) Integrated learning programmes 4 140
The integrated learning material sets are presented as learning programmes:
Type ID Unit Standard Title NQF Credits
Learning Programme 1: Business communication and writing skills  
Fundamental 8973 Use language and communication in occupational learning programmes [2nd language] 3 5
Fundamental 8968 Accommodate audience and context needs in oral communication [2nd language] 3 5
Fundamental 8969 Interpret and use information from text [2nd language] 3 5
Fundamental 8970 Write texts for a range of communicative contexts [2nd language] 3 5
Fundamental 8976 Write for a wide range of contexts 4 5
Fundamental 8975 Read analyse and respond to a variety of texts 4 5
Learning Programme 2: Business concepts  
Core 9973 Apply basic business concepts 3 8
Fundamental 7468 Use mathematics to investigate and monitor the financial aspects of personal, business, national and international issues 4 6
Core 117495 Assess legal contracts for business 4 8
Learning Programme 3: Employee engagement  
Core 10170 Demonstrate understanding of employment relations in an organisation 3 3
Core 10978 Recruit and select candidates to fill defined positions 4 10
Fundamental 8974 Engage in sustained oral communication and evaluate spoken texts 4 5
Core 10980 Induct a new employee 4 6
Fundamental 9016 Represent analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts 4 4
Learning Programme 4: HR related administration  
Elective 10031 Edit, Code and Capture data 4 5
Elective 10171 Manage the capture, storage and retrieval of human resources information using an information system 5 3
Elective 10169 Administer data, systems, payments and provide advice related to compensation 4 4
Learning Programme 5: Staff development  
Core 117877 Perform one-to-one training on the job 3 4
Elective 117870 Conduct targeted training and development using given methodologies 4 10
Core 14551 Analyse the skills development legislation and apply it in the workplace 4 4
Elective 15227 Conduct skills development administration in an organisation 4 4
Fundamental 8979 Use language and communication in occupational learning programmes 4 5
Learning Programme 6: Employee relations  
Core 12135 Represent stakeholders in consultations and discussions on matters that arise at shop floor level 3 3
Core 114941 Apply knowledge of HIV/AIDS to a specific business sector and a workplace 3 4
Fundamental 9015 Apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on life related problems 4 6
Core 12153 Use the writing process to compose texts required in the business environment 4 5
Core 10983 Participate in the implementation and utilisation of equity related processes 4 5

Note: The above learning programmes are available for sale as individual learning programmes

Qualification: 67463: FETC: HR Management and Practices Support

Option 2: LP 59276: Customer Management – Integrated programmes material set 2

67464 Further Education and Training Certificate: Marketing Learning Programme: 59276: Marketing (SSETA) Specialisation: Customer Management Integrated Learning Programmes 4 139
The integrated learning material sets are presented as learning programmes:
Type ID Unit Standard Title NQF Credits
Learning Programme 1: Marketing Ethics and Code of Conduct  
Core 252209 Instil in oneself a personal marketing culture 4 4
Core 252216 Comply with legal requirements and organisational and professional codes of conduct 4 4
Core 252217 Comply with organisational ethics 4 4
Learning Programme 2: Occupational Learning and Communication  
Fundamental 119459 Write/present/sign for a wide range of contexts 4 5
Fundamental 119462 Engage in sustained oral/signed communication and evaluate spoken/signed texts 4 5
Fundamental 119469 Read/view, analyse and respond to a variety of texts 4 5
Fundamental 119471 Use language and communication in occupational learning programmes 4 5
Learning Programme 3: Second Language Communication  
Fundamental 119457 Interpret and use information from texts (2nd language) 3 5
Fundamental 119465 Write/present/sign texts for a range of communicative contexts (2nd language) 3 5
Fundamental 119467 Use language and communication in occupational learning programmes (2nd language) 3 5
Fundamental 119472 Accommodate audience and context needs in oral/signed communication (2nd language) 3 5
Learning Programme 4: Maths Literacy  
Fundamental 7468 Use mathematics to investigate and monitor the financial aspects of personal, business, national and international issues 4 6
Fundamental 9015 Apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on life related problems 4 6
Fundamental 9016 Represent analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts 4 4
Learning Programme 5: Marketing Strategies  
Core 252206 Demonstrate an understanding of product positioning 4 4
Core 252203 Demonstrate an understanding of the target market 4 4
Core 252202 Deal with brand, product and service promotions 4 4
Core 252211 Demonstrate an understanding of the competitive environment and product positioning 4 6
Learning Programme 6: Marketing Customer Interaction  
Core 252191 Identify internal and external stakeholders 4 4
Core 252210 Handle a range of customer complaints 4 4
Core 252218 Liaise with a range of customers of a business 4 4
Learning Programme 7: Marketing Resources  
Core 252195 Identify expertise and resources 4 3
Core 252197 Identify and use marketing resources to meet objectives 4 4
Core 252201 Apply marketing team work strategies 4 4
Core 252194 Meet marketing performance standards 4 4
Learning Programme 8: Marketing Information  
Core 252204 Monitor marketing information flow and collect and process marketing data 4 4
Core 252193 Identify potential and existing customers of the business 4 4
Learning Programme 9: Customer Management  
Compulsory 252214 Conduct follow-up with customers to evaluate satisfaction levels 4 6
Compulsory 252196 Describe features, advantages and benefits of products and services 4 4
Compulsory 118028 Supervise customer service standards 4 8

Note: The above learning programmes are available for sale as individual learning programmes

Qualification: 67463: FETC: HR Management and Practices Support

Option 3: LP 59276: Marketing Communication – Single unit standards material set

67464 Further Education and Training Certificate: Marketing Learning Programme: 59276: Marketing (SSETA) Specialisation: Marketing Communication Note: Single Unit Standards 4 139
The individual unit standard learning material sets have been developed for the following:
Type ID Unit Standard Title NQF Credits
Core 252191 Identify internal and external stakeholders 4 4
Core 252193 Identify potential and existing customers of the business 4 4
Core 252194 Meet marketing performance standards 4 4
Core 252195 Identify expertise and resources 4 3
Core 252197 Identify and use marketing resources to meet objectives 4 4
Core 252201 Apply marketing team work strategies 4 4
Core 252202 Deal with brand, product and service promotions 4 4
Core 252203 Demonstrate an understanding of the target market 4 4
Core 252204 Monitor marketing information flow and collect and process marketing data 4 4
Core 252206 Demonstrate an understanding of product positioning 4 4
Core 252209 Instil in oneself a personal marketing culture 4 4
Core 252210 Handle a range of customer complaints 4 4
Core 252211 Demonstrate an understanding of the competitive environment and product positioning 4 6
Core 252216 Comply with legal requirements and organisational and professional codes of conduct 4 4
Core 252217 Comply with organisational ethics 4 4
Core 252218 Liaise with a range of customers of a business 4 4
Fundamental 7468 Use mathematics to investigate and monitor the financial aspects of personal, business, national and international issues 4 6
Fundamental 9015 Apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on life related problems 4 6
Fundamental 9016 Represent analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts 4 4
Fundamental 119457 Interpret and use information from texts (2nd language) 3 5
Fundamental 119459 Write/present/sign for a wide range of contexts 4 5
Fundamental 119462 Engage in sustained oral/signed communication and evaluate spoken/signed texts 4 5
Fundamental 119465 Write/present/sign texts for a range of communicative contexts (2nd language) 3 5
Fundamental 119467 Use language and communication in occupational learning programmes (2nd language) 3 5
Fundamental 119469 Read/view, analyse and respond to a variety of texts 4 5
Fundamental 119471 Use language and communication in occupational learning programmes 4 5
Fundamental 119472 Accommodate audience and context needs in oral/signed communication (2nd language) 3 5
Compulsory elective unit standards
Compulsory 252192 Demonstrate an understanding and define the nature and role of marketing communications 4 6
Compulsory 252198 Demonstrate an understanding of creative principles of marketing communications 4 6
Compulsory 252219 Describe and apply conceptual processes in a marketing communication context 5 8

Qualification: 67463: FETC: HR Management and Practices Support

Option 4: LP 59276: Marketing Communication – Integrated programmes material set 4

67464 Further Education and Training Certificate: Marketing Learning Programme: 59276: Marketing (SSETA) Specialisation: Marketing Communication Note: Single Unit Standards 4 139
The integrated learning material sets are presented as learning programmes:
Type ID Unit Standard Title NQF Credits
Learning Programme 1: Marketing Ethics and Code of Conduct  
Core 252209 Instil in oneself a personal marketing culture 4 4
Core 252216 Comply with legal requirements and organisational and professional codes of conduct 4 4
Core 252217 Comply with organisational ethics 4 4
Learning Programme 2: Occupational Learning and Communication  
Fundamental 119471 Use language and communication in occupational learning programmes 4 5
Fundamental 119462 Engage in sustained oral/signed communication and evaluate spoken/signed texts 4 5
Fundamental 119469 Read/view, analyse and respond to a variety of texts 4 5
Fundamental 119459 Write/present/sign for a wide range of contexts 4 5
Learning Programme 3: Second Language Communication  
Fundamental 119467 Use language and communication in occupational learning programmes (2nd language) 3 5
Fundamental 119472 Accommodate audience and context needs in oral/signed communication (2nd language) 3 5
Fundamental 119457 Interpret and use information from texts (2nd language) 3 5
Fundamental 119465 Write/present/sign texts for a range of communicative contexts (2nd language) 3 5
Learning Programme 4: Maths Literacy  
Fundamental 7468 Use mathematics to investigate and monitor the financial aspects of personal, business, national and international issues 4 6
Fundamental 9015 Apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on life related problems 4 6
Fundamental 9016 Represent analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts 4 4
Learning Programme 5: Marketing Strategies  
Core 252206 Demonstrate an understanding of product positioning 4 4
Core 252203 Demonstrate an understanding of the target market 4 4
Core 252202 Deal with brand, product and service promotions 4 4
Core 252211 Demonstrate an understanding of the competitive environment and product positioning 4 6
Learning Programme 6: Marketing Customer Interaction  
Core 252191 Identify internal and external stakeholders 4 4
Core 252210 Handle a range of customer complaints 4 4
Core 252218 Liaise with a range of customers of a business 4 4
Learning Programme 7: Marketing Resources  
Core 252195 Identify expertise and resources 4 3
Core 252197 Identify and use marketing resources to meet objectives 4 4
Core 252201 Apply marketing team work strategies 4 4
Core 252194 Meet marketing performance standards 4 4
Learning Programme 8: Marketing Information  
Core 252204 Monitor marketing information flow and collect and process marketing data 4 4
Core 252193 Identify potential and existing customers of the business 4 4
Learning Programme 9: Marketing Communication  
Compulsory 252192 Demonstrate an understanding and define the nature and role of marketing communications 4 6
Compulsory 252198 Demonstrate an understanding of creative principles of marketing communications 4 6
Compulsory 252219 Describe and apply conceptual processes in a marketing communication context 5 8

Note: The above learning programmes are available for sale as individual learning programmes

Qualification: 67463: FETC: HR Management and Practices Support

Option 5: LP 59276: Marketing Management – Single unit standards material set

67464 Further Education and Training Certificate: Marketing Learning Programme: 59276: Marketing (SSETA) Specialisation: Marketing Management Note: Single Unit Standards 4 139
The individual unit standard learning material sets have been developed for the following:
Type ID Unit Standard Title NQF Credits
Core 252191 Identify internal and external stakeholders 4 4
Core 252193 Identify potential and existing customers of the business 4 4
Core 252194 Meet marketing performance standards 4 4
Core 252195 Identify expertise and resources 4 3
Core 252197 Identify and use marketing resources to meet objectives 4 4
Core 252201 Apply marketing team work strategies 4 4
Core 252202 Deal with brand, product and service promotions 4 4
Core 252203 Demonstrate an understanding of the target market 4 4
Core 252204 Monitor marketing information flow and collect and process marketing data 4 4
Core 252206 Demonstrate an understanding of product positioning 4 4
Core 252209 Instil in oneself a personal marketing culture 4 4
Core 252210 Handle a range of customer complaints 4 4
Core 252211 Demonstrate an understanding of the competitive environment and product positioning 4 6
Core 252216 Comply with legal requirements and organisational and professional codes of conduct 4 4
Core 252217 Comply with organisational ethics 4 4
Core 252218 Liaise with a range of customers of a business 4 4
Fundamental 7468 Use mathematics to investigate and monitor the financial aspects of personal, business, national and international issues 4 6
Fundamental 9015 Apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on life related problems 4 6
Fundamental 9016 Represent analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts 4 4
Fundamental 119457 Interpret and use information from texts (2nd language) 3 5
Fundamental 119459 Write/present/sign for a wide range of contexts 4 5
Fundamental 119462 Engage in sustained oral/signed communication and evaluate spoken/signed texts 4 5
Fundamental 119465 Write/present/sign texts for a range of communicative contexts (2nd language) 3 5
Fundamental 119467 Use language and communication in occupational learning programmes (2nd language) 3 5
Fundamental 119469 Read/view, analyse and respond to a variety of texts 4 5
Fundamental 119471 Use language and communication in occupational learning programmes 4 5
Fundamental 119472 Accommodate audience and context needs in oral/signed communication (2nd language) 3 5
Compulsory elective unit standards
Compulsory 242819 Motivate and Build a Team 4 10
Compulsory 252200 Implement activity plans to meet agreed deadlines 4 6
Compulsory 252213 Carry out marketing administration within agreed parameters 4 6

Qualification: 67463: FETC: HR Management and Practices Support

Option 6: LP 59276: Marketing Management – Integrated programmes material set 6

67464 FETC: Marketing Learning Programme: 59276: Marketing (SSETA) Specialisation: Marketing Management Integrated Learning Programmes 4 139
The integrated learning material sets are presented as learning programmes:
Type ID Unit Standard Title NQF Credits
Learning Programme 1: Marketing Ethics and Code of Conduct  
Core 252209 Instil in oneself a personal marketing culture 4 4
Core 252216 Comply with legal requirements and organisational and professional codes of conduct 4 4
Core 252217 Comply with organisational ethics 4 4
Learning Programme 2: Occupational Learning and Communication  
Fundamental 119471 Use language and communication in occupational learning programmes 4 5
Fundamental 119462 Engage in sustained oral/signed communication and evaluate spoken/signed texts 4 5
Fundamental 119469 Read/view, analyse and respond to a variety of texts 4 5
Fundamental 119459 Write/present/sign for a wide range of contexts 4 5
Learning Programme 3: Second Language Communication  
Fundamental 119467 Use language and communication in occupational learning programmes (2nd language) 3 5
Fundamental 119472 Accommodate audience and context needs in oral/signed communication (2nd language) 3 5
Fundamental 119457 Interpret and use information from texts (2nd language) 3 5
Fundamental 119465 Write/present/sign texts for a range of communicative contexts (2nd language) 3 5
Learning Programme 4: Maths Literacy  
Fundamental 7468 Use mathematics to investigate and monitor the financial aspects of personal, business, national and international issues 4 6
Fundamental 9015 Apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on life related problems 4 6
Fundamental 9016 Represent analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts 4 4
Learning Programme 5: Marketing Strategies  
Core 252206 Demonstrate an understanding of product positioning 4 4
Core 252203 Demonstrate an understanding of the target market 4 4
Core 252202 Deal with brand, product and service promotions 4 4
Core 252211 Demonstrate an understanding of the competitive environment and product positioning 4 6
Learning Programme 6: Marketing Customer Interaction  
Core 252191 Identify internal and external stakeholders 4 4
Core 252210 Handle a range of customer complaints 4 4
Core 252218 Liaise with a range of customers of a business 4 4
Learning Programme 7: Marketing Resources  
Core 252195 Identify expertise and resources 4 3
Core 252197 Identify and use marketing resources to meet objectives 4 4
Core 252201 Apply marketing team work strategies 4 4
Core 252194 Meet marketing performance standards 4 4
Learning Programme 8: Marketing Information  
Core 252204 Monitor marketing information flow and collect and process marketing data 4 4
Core 252193 Identify potential and existing customers of the business 4 4
Learning Programme 9: Marketing Management  
Compulsory 242819 Motivate and Build a Team 4 10
Compulsory 252200 Implement activity plans to meet agreed deadlines 4 6
Compulsory 252213 Carry out marketing administration within agreed parameters 4 6

Note: The above learning programmes are available for sale as individual learning programmes

Additional and Separate Integrated Learning Programmes

General LP: Marketing & Advertising Fundamentals
Elective 252196 Describe features, advantages and benefits of products and services 4 4
Core 252197 Identify and use marketing resources to meet objectives 4 4
Elective 252219 Describe and apply conceptual processes in a marketing communication context 5 8

Qualification: Q71729: FETC: Public Relations Practice

Additional and Separate Integrated Learning Programmes

General LP: Public Relations Fundamentals
Core 335839 Conduct tasks related to marketing, market research and promotions 4 6
Elective 252202 Deal with brand, product and service promotions 4 4

Qualification: 78964: FETC: Information Technology: Technical Support

Option 1: Integrated programmes material set 1

78964 Further Education and Training Certificate: Information Technology: Technical Support Specialisation: Hardware and Infrastructure Support for Personal Computers (MICT) Integrated learning programmes Electives: 14922; 14947; 14945; 14941; 14946; 14948; 14936; 14952 4 163
The integrated learning material sets are presented as learning programmes:
Type ID Unit Standard Title NQF Credits
Learning Programme 1: Computer technology in the organisation  
Core 14963 Investigate the use of computer technology in an organisation 4 6
Core 14921 Describe the types of computer systems and associated hardware configurations 4 6
Core 14926 Describe information systems departments in business organisations 4 3
Learning Programme 2: Computer architecture and electronic logic  
Core 14917 Explain computer architecture concepts 4 7
Core 14944 Explain how data is stored on computers 4 7
Elective 14922 Demonstrate knowledge of the principles of electronic logic for computing 4 9
Learning Programme 3: Data communication and networking  
Core 14913 Explain the principles of computer networks 3 5
Elective 14947 Describe data communications 3 4
Learning Programme 4: Install printers and copiers  
Elective 14945 Describe and install computer printers 4 2
Elective 14941 Describe and install colour copiers/printers 4 4
Elective 14946 Describe and install photocopier machines 4 3
Elective 14948 Describe and install high-volume photocopier machines 4 4
Learning Programme 5: Install scanners and facsimile machines  
Elective 14936 Describe and install scanning systems 4 3
Elective 14952 Describe and install a facsimile machine 4 2
Learning Programme 6: Preventative maintenance, safety and testing  
Core 114636 Demonstrate an understanding of preventative maintenance, environmental and safety issues in a computer environment 3 6
Core 14908 Demonstrate an understanding of testing IT systems against given specifications 4 6
Learning Programme 7: Customer service  
Core 10313 Comply with service levels as set out in a Contact Centre Operation 4 10
Core 14927 Apply problem solving strategies 4 4
Core 252210 Handle a range of customer complaints 4 4
Core 14920 Participate in groups and/or teams to recommend solutions to problems 4 3
Learning Programme 8: Resolve computer user problems  
Core 14919 Resolve computer user`s problems 4 5
Core 14938 Resolve technical computer problems 4 5
Learning Programme 9: Mathematical literacy  
Fundamental 7468 Use mathematics to investigate and monitor the financial aspects of personal, business, national and international issues 4 6
Fundamental 9015 Apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on life related problems 4 6
Fundamental 9016 Represent analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts 4 4
Learning Programme 10: Business communication  
Fundamental 12154 Apply comprehension skills to engage oral texts in a business environment 4 5
Fundamental 119462 Engage in sustained oral/signed communication and evaluate spoken/signed texts 4 5
Fundamental 119469 Read/view, analyse and respond to a variety of texts 4 5
Fundamental 119459 Write/present/sign for a wide range of contexts 4 5
Learning Programme 11: Second language communication  
Fundamental 119467 Use language and communication in occupational learning programmes [2nd language] 3 5
Fundamental 119472 Accommodate audience and context needs in oral/signed communication [2nd language] 3 5
Fundamental 119457 Interpret and use information from texts [2nd language] 3 5
Fundamental 119465 Write/present/sign texts for a range of communicative contexts [2nd language] 3 5

Note: The above learning programmes are available for sale as individual learning programmes

Qualification: 80646: FETC: Beauty and Nail Technology

Additional and Separate Integrated Learning Programmes

General LP: Perform a manicure and pedicure service
Elective 377505 Perform a manicure and pedicure service 3 8
Elective 377480 Perform a specialised manicure and pedicure using various techniques 4 2
General LP: Nail technology
Elective 377505 Perform a manicure and pedicure service 3 8
Elective 377480 Perform a specialised manicure and pedicure using various techniques 4 2
Elective 377501 Apply gel nail enhancement 4 5
Elective 377520 Apply liquid and powder nail enhancement 4 4

Qualification: 93996: FETC: Contact Centre Operations

Option 1: LP 71489: Contact Centre Operations- Integrated programmes material set 1

93996 Further Education and Training Certificate: Contact Centre Operations Learning Programme: 71489 (Services SETA) Integrated learning programmes 4 132
The integrated learning material sets are presented as learning programmes:
Type ID Unit Standard Title NQF Credits
Learning Programme 1: Contact Centres and Occupational Learning  
  N/A Introduction to Contact Centres    
Learning Programme 2: Business Communication  
Fundamental 119459 Write/present/sign for a wide range of contexts 4 5
Fundamental 119462 Engage in sustained oral/signed communication and evaluate spoken/signed texts 4 5
Fundamental 119469 Read/view, analyse and respond to a variety of texts 4 5
Fundamental 12153 Use the writing process to compose texts required in the business environment 4 5
Learning Programme 3: Occupational Learning and Second Language Communication
Fundamental 119457 Interpret and use information from texts [2nd language] 3 5
Fundamental 119465 Write/present/sign texts for a range of communicative contexts [2nd language] 3 5
Fundamental 119467 Use language and communication in occupational learning programmes [2nd language] 3 5
Fundamental 119472 Accommodate audience and context needs in oral/signed communication [2nd language] 3 5
Learning Programme 4: Financial and Mathematical Literacy  
Fundamental 7468 Use mathematics to investigate and monitor the financial aspects of personal, business, national and international issues 4 6
Fundamental 9015 Apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on life related problems 4 6
Fundamental 9016 Represent analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts 4 4
Learning Programme 5: Contact Centre Customers and Sales Techniques  
Core 10326 Identify customers of Contact Centres 4 4
Core 10323 Implement Contact Centre specific sales techniques to generate sales through a Contact Centre 4 12
Core 10324 Describe features, advantages and benefits of a range of products or services 4 6
Learning Programme 6: Contact Centre Service Levels and Statistical Data  
Core 10313 Comply with service levels as set out in a Contact Centre Operation 4 10
Core 10322 Retrieve and correlate statistical data applicable to Contact Centres 4 12
Learning Programme 7: Contact Centre Performance and Coaching  
Core 10321 Monitor and maintain performance standards in a Contact Centre 4 12
Core 10327 Provide coaching to personnel within a Contact Centre 4 10
Learning Programme 8: Contact Centre Supervisory Activities  
Elective 10328 Implement and co-ordinate Contact Centre activities in a commercial environment 4 18

Note: The above learning programmes are available for sale as individual learning programmes

customized learning programmes

We offer a business-to-business service of customising the learning programmes to meet our clients’ specific training needs.
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