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NQF 5

A learner is able to demonstrate an informed understanding of the core areas of one or more fields, disciplines or practices, and an informed understanding of the key terms, concepts, facts, general principles, rules and theories of that field, discipline or practice.

NQF5 Qualifications

Qualification: 20613: National Diploma: Event Co-ordination

Option 1: Integrated programmes material set 1

20613 National Diploma: Event Co-ordination (CATHSETA) Integrated learning programmes 5 245
The integrated learning material sets are presented as learning programmes:
Type ID Unit Standard Title NQF Credits
Learning Programme 1: The Event Industry  
Core 8608 Operate in the national and international event industry 4 3
Core 8609 Understand the inter-relatedness of event elements 4 20
Learning Programme 2: Tourism and Events  
Core 8490 Contribute to sustainable tourism in South Africa 4 4
Core 8480 Introduce South Africa to tourists 4 7
Core 8598 Introduce South African heritage to tourists 4 7
Learning Programme 3: Event Customer Service  
Core 8600 Care for Customers 4 3
Core 8551 Oversee arrival and departure of customers 4 3
Learning Programme 4: Managing Oneself for Events  
Fundamental 8618 Organise oneself in the workplace 2 3
Fundamental 7547 Operate a personal computer system 2 6
Learning Programme 5: Co-ordinate and Evaluate an Event  
Core 13482 Co-ordinate an event 5 12
Core 13483 Evaluate an event to ensure sustainable events 5 3
Learning Programme 6: Health and Safety for Events  
Core 9224 Implement policies regarding HIV/AIDS in the workplace 5 4
Core 7868 Monitor and maintain health, safety and security 5 4
Learning Programme 7: Do Research for an Event  
Core 13486 Research an event 5 4
Fundamental 8663 Plan and conduct a research project 5 6
Fundamental 8662 Analyse and communicate workplace data 5 5
Learning Programme 8: Plan an Event  
Core 13485 Plan an event 5 10
Fundamental 9242 Analyse external factors influencing people who have special needs 5 4
Learning Programme 9: Design an Event  
Core 14806 Design an event 5 10
Core 13484 Perform successful event administration 5 8
Learning Programme 10: Communicate in Event Co-ordination  
Fundamental 8647 Apply workplace communication skills 5 10
Fundamental 8664 Examine social features as pertaining to the workplace 5 4
Learning Programme 11: Lead an Events Team  
Fundamental 8665 Lead a team 5 4
Fundamental 8648 Demonstrate an understanding of professional values and ethics 5 4
Learning Programme 12: Manage Event Finances  
Elective 7878 Prepare and maintain financial records and statements 5 12
Learning Programme 13: Manage Customer Service Quality and Staff Performance
Elective 7889 Manage quality in the organisation 6 6
Elective 7888 Monitor staff performance 6 5
Learning Programme 14: Manage Event Finances  
Elective 14807 Produce a safe and successful event within a specific event subfield 5 35
Core 10993 Conduct an integrative project in the workplace 5 40
Note: The above learning programmes are available for sale as individual learning programmes

Qualification: 49075: NC: Organisational Transformation and Change Management

Option 1: Integrated programmes material set 1

49075 National Certificate: Organisational Transformation and Change Management (SSETA) Integrated learning programmes 5 127
The integrated learning material sets are presented as learning programmes:
Type ID Unit Standard Title NQF Credits
Learning Programme 1: Use communication to apply SA transformative HRD legislation to Organisational Transformation
Fundamental 8647 Apply workplace communication skills 5 10
Fundamental 10622 Conduct communication within a business environment 5 8
Fundamental 12433 Use communication techniques effectively 5 8
Core 116929 Recognise the transformative elements of South Africa's Human Resources Development legislation 5 10
Core 116918 Implement skills development in order to facilitate organisational transformation 5 8
Learning Programme 2: Implement Change Management to take advantage of diversity
Core 115407 Apply the principles of change management in the workplace 5 10
Core 116928 Manage diversity in the workplace 5 14
Learning Programme 3: Apply Complexity Theory  
Fundamental 7465 Collect and use data to establish complex statistical and probability models and solve related problems 4 5
Core 116960 Apply the basic principles of complexity theory to organisational transformation 5 12
Learning Programme 4: Underpin OT through the use of a value system  
Core 116949 Establish how a value system underpins organisational transformation 5 12
Learning Programme 5: Use Employment Equity in the Organisation  
Core 116927 Apply the principles of employment equity to organisational transformation 5 10
Elective 116919 Use the principles of employment equity to relate corporate social responsibility to organisational transformation 5 10
Elective 116921 Apply the principles of Employment Equity to dealing with terminal or chronic illnesses, particularly HIV/Aids, in the workplace 5 10
Note: The above learning programmes are available for sale as individual learning programmes

Qualification: 50334: NC: Occupationally Directed Education Training and Development Practices

Option 1: Specialisation: SDF – Mostly single unit standard material set 1

50334 National Certificate: Occupationally Directed Education Training and Development Practices (ETDP) Specialisation: Skills Development Facilitation Note: Most in single unit standards and SDF integrated 5 120
The individual unit standard learning material sets and the SDF Integrated unit standards set have been developed related to the following unit standards:
Type ID Unit Standard Title NQF Credits
Core 115753 Conduct outcomes-based assessment 5 15
Core 117865 Assist and support learners to manage their learning experiences 4 5
Core 117874 Guide learners about their learning, assessment and recognition opportunities 5 6
Core 117871 Facilitate learning using a variety of given methodologies 5 10
Core 123396 Define target audience profiles and skills gaps 4 6
Core 123397 Evaluate a learning intervention using given evaluation instruments 5 10
Core 114924 Demonstrate understanding of the outcomes-based education and training approach within the context of a National Qualifications Framework 5 5
Fundamental 115789 Sustain oral interaction across a wide range of contexts and critically evaluate spoken texts 5 5
Fundamental 115790 Write and present for a wide range of purposes, audiences and contexts 5 5
SDF Integrated module (ELO6: Conduct skills development facilitation) – integrated programme
Core 15221 Provide information and advice regarding skills development and related issues 5 4
Elective 15218 Conduct an analysis to determine outcomes of learning for skills development and other purposes 6 4
Elective 15217 Develop an organisational training and development plan 5 6
Elective 15232 Coordinate planned skills development interventions in an organisation 5 6
Elective 252041 Promote a learning culture in an organisation 5 5
Elective 15227 Conduct skills development administration in an organisation 4 4
Select an additional minimum of 24 credits from the list below
Elective 115755 Design and develop outcomes-based assessments 6 10
Elective 115759 Conduct moderation of outcomes-based assessments 6 10
Elective 123394 Develop outcomes-based learning programmes 5 10
Note: For the electives in this qualification, Exit Level Outcome 6: Conduct skills development facilitation was selected

Qualification: 50334: NC: Occupationally Directed Education Training and Development Practices

Option 2: Specialisation: SDF – Theme based – Integrated programmes material set 2

50334 National Certificate: Occupationally Directed Education Training and Development Practices (ETDP) Specialisation: Skills Development Facilitation Integrated learning programmes – theme based 5 120
The integrated learning material sets are presented as learning programmes:
Type ID Unit Standard Title NQF Credits
Learning Programme 1: Communicate in ETD settings  
Core 114924 Demonstrate understanding of the outcomes-based education & training approach within the context of NQF 5 5
Fundamental 115789 Sustain oral interaction across a wide range of contexts & critically evaluate spoken texts 5 5
Fundamental 115790 Write & present for a wide range of purposes, audiences & contexts 5 5
Learning Programme 2: Skills Development Facilitation  
Core 15221 Provide information & advice regarding skills development & related issues 5 4
Elective 15218 Conduct an analysis to determine outcomes of learning for skills development and other purposes 6 4
Elective 15217 Develop an organisational training & development plan 5 6
Elective 15232 Coordinate planned skills development interventions in an organisation 5 6
Elective 252041 Promote a learning culture in an organisation 5 5
Elective 15227 Conduct skills development administration in an organisation 4 4
Learning Programme 3: OBE learning materials  
Core 123396 Define target audience profiles & skills gaps 4 6
Elective 123394 Develop outcomes-based learning materials 5 10
Elective 115755 Design and develop outcomes-based assessments 6 10
Learning Programme 4: Facilitate learning  
Core 117871 Facilitate learning using a variety of given methodologies 5 10
Core 123397 Evaluate a learning intervention using given evaluation instruments 5 10
Learning Programme 5: Provide learner support  
Core 117874 Guide learners about their learning, assessment & recognition opportunities 5 6
Core 117865 Assist & support learners to manage their learning experiences 4 5
Learning Programme 6: Conduct assessment  
Core 115753 Conduct outcomes-based assessment 5 15
Learning Programme 7: Conduct moderation  
Elective 115759 Conduct moderation of outcomes-based assessments 6 10
Note: For the electives in this qualification, Exit Level Outcome 6: Conduct skills development facilitation was selected
Note: The above learning programmes are available for sale as individual learning programmes

Qualification: 50334: NC: Occupationally Directed Education Training and Development Practices

Option 3: Specialisation: SDF – ELO based– Integrated programmes material set 3

50334 National Certificate: Occupationally Directed Education Training and Development Practices (ETDP) Specialisation: Skills Development Facilitation Integrated learning programmes – ELO based 5 120
The integrated learning material sets are presented as learning programmes:
Type ID Unit Standard Title NQF Credits
Learning Programme 1: Communicate in a variety of ETD settings  
Fundamental 115789 Sustain oral interaction across a wide range of contexts & critically evaluate spoken texts 5 5
Fundamental 115790 Write & present for a wide range of purposes, audiences & contexts 5 5
Learning Programme 2: Design and develop learning programmes and processes  
Core 123396 Define target audience profiles & skills gaps 4 6
Elective 123394 Develop outcomes-based learning materials 5 10
Learning Programme 3: Facilitate and evaluate learning  
Core 114924 Demonstrate understanding of the outcomes-based education & training approach within the context of NQF 5 5
Core 117871 Facilitate learning using a variety of given methodologies 5 10
Core 123397 Evaluate a learning intervention using given evaluation instruments 5 10
Learning Programme 4: Engage and promote assessment practices  
Core 115753 Conduct outcomes-based assessment 5 15
Elective 115755 Design and develop outcomes-based assessments 6 10
Elective 115759 Conduct moderation of outcomes-based assessments 6 10
Learning Programme 5: Provide learning support to learners and organisations  
Core 117874 Guide learners about their learning, assessment & recognition opportunities 5 6
Core 117865 Assist & support learners to manage their learning experiences 4 5
Learning Programme 6: Conduct Skills Development Facilitation  
Core 15221 Provide information & advice regarding skills development & related issues 5 4
Elective 15218 Conduct an analysis to determine outcomes of learning for skills development and other purposes 6 4
Elective 15217 Develop an organisational training & development plan 5 6
Elective 15232 Coordinate planned skills development interventions in an organisation 5 6
Elective 252041 Promote a learning culture in an organisation 5 5
Elective 15227 Conduct skills development administration in an organisation 4 4
Note: For the electives in this qualification, Exit Level Outcome 6: Conduct skills development facilitation was selected
Note: The above learning programmes are available for sale as individual learning programmes

Additional and Separate Integrated Learning Programmes

General LP: SDF 1
Elective 15217 Develop an organisational training and development plan 5 6
Elective 15218 Conduct an analysis to determine outcomes of learning for skills development and other purposes 6 4
Core 15221 Provide information and advice regarding skills development and related issues 5 4
Elective 252041 Promote a learning culture in an organisation 5 5
Elective 15232 Coordinate planned skills development interventions in an organisation 5 6
Elective 15227 Conduct skills development administration in an organisation 4 4
Type ID Unit Standard Title NQF Credits
General LP: SDF 2
Elective 15217 Develop an organisational training and development plan 5 6
Elective 15232 Coordinate planned skills development interventions in an organisation 5 6
Elective 15227 Conduct skills development administration in an organisation 4 4

Qualification: 58820: NC: Advertising

Option 1: Specialisation: Copywriting – Single unit standards material set

58820 National Certificate: Advertising Specialisation: Copywriting: (MICTS) Single Unit Standards 5 124
The individual unit standard learning material sets have been developed for the following:
Type ID Unit Standard Title NQF Credits
Core 10064 Investigate and explain marketing communications concepts 5 8
Core 10147 Supervise a project team of a technical project to deliver project objectives 5 14
Core 244560 Present advertising ideas 5 7
Core 244580 Develop advertising activity specifications 5 15
Core 244613 Select information for advertising assignments 5 10
Core 244616 Recommend resources for advertising assignments 5 15
Fundamental 115789 Sustain oral interaction across a wide range of contexts and critically evaluate spoken texts 5 5
Fundamental 115790 Write and present for a wide range of purposes, audiences and contexts 5 5
Fundamental 115792 Access, process, adapt and use data from a wide range of texts 5 5
Compulsory 117558 Write scripts for an audio visual medium 5 10
Compulsory 244612 Write advertising copy 5 15
Select an additional minimum of 15 credits from the list below
Elective 10066 Establish customer needs and relationships 5 16
Elective 10067 Develop customer needs and relationships 5 16

Qualification: 58820: NC: Advertising

Option 2: Specialisation: Client Service – Single unit standards material set

58820 National Certificate: Advertising Specialisation: Client Service: (MICTS) Single Unit Standards 5 124
The individual unit standard learning material sets have been developed for the following:
Type ID Unit Standard Title NQF Credits
Core 10064 Investigate and explain marketing communications concepts 5 8
Core 10147 Supervise a project team of a technical project to deliver project objectives 5 14
Core 244560 Present advertising ideas 5 7
Core 244580 Develop advertising activity specifications 5 15
Core 244613 Select information for advertising assignments 5 10
Core 244616 Recommend resources for advertising assignments 5 15
Fundamental 115789 Sustain oral interaction across a wide range of contexts and critically evaluate spoken texts 5 5
Fundamental 115790 Write and present for a wide range of purposes, audiences and contexts 5 5
Fundamental 115792 Access, process, adapt and use data from a wide range of texts 5 5
Compulsory 10066 Establish customer needs and relationships 5 16
Compulsory 244586 Contract suppliers for advertising assignments 5 15
Select an additional minimum of 9 credits from the list below
Elective 10067 Develop customer needs and relationships 5 16
Elective 13483 Evaluate an event to ensure sustainable events 5 3
Elective 13484 Perform successful event administration 5 8
Elective 13486 Research an event 5 4
Elective 116338 Apply basic business accounting practices 6 9
Elective 116365 Evaluate the financial practices of a business 6 9

Qualification: 59201: NC: Generic Management

Option 1: LP 60269: General Management – Single unit standards material set

59201 National Certificate: Generic Management Learning Programme: 60269: General Management (SSETA) Single Unit Standards 5 162
The individual unit standard learning material sets have been developed for the following:
Type ID Unit Standard Title NQF Credits
Core 252020 Create and manage an environment that promotes innovation 5 6
Core 252021 Formulate recommendations for a change process 5 8
Core 252025 Monitor, assess and manage risk 5 8
Core 252027 Devise and apply strategies to establish and maintain workplace relationships 5 6
Core 252029 Lead people development and talent management 5 8
Core 252032 Develop, implement and evaluate an operational plan 5 8
Core 252034 Monitor and evaluate team members against performance standards 5 8
Core 252035 Select and coach first line managers 5 8
Core 252037 Build teams to achieve goals and objectives 5 6
Core 252043 Manage a diverse work force to add value 5 6
Core 252044 Apply the principles of knowledge management 5 6
Fundamental 12433 Use communication techniques effectively 5 8
Fundamental 120300 Analyse leadership and related theories in a work context 5 8
Fundamental 252022 Develop, implement and evaluate a project plan 5 8
Fundamental 252026 Apply a systems approach to decision making 5 6
Fundamental 252036 Apply mathematical analysis to economic and financial information 5 6
Fundamental 252040 Manage the finances of a unit 5 8
Fundamental 252042 Apply the principles of ethics to improve organisational culture 5 5
Select an additional minimum of 35 credits from the list below
Elective 10048 Identify brand mix elements 5 8
Elective 12140 Recruit and select candidates to fill defined positions 5 9
Elective 15214 Recognise areas in need of change make recommendations and implement change in the team, department or division 5 3
Elective 15219 Develop and implement a strategy and action plans for a team, department or division 5 4
Elective 15224 Empower team members through recognising strengths, encouraging participation in decision making and delegating tasks 5 4
Elective 15236 Apply financial analysis 5 4
Elective 114226 Interpret and manage conflicts within the workplace 5 8
Elective 117853 Conduct negotiations to deal with conflict situations 5 8
Elective 252024 Evaluate current practices against best practice 5 4
Elective 252031 Apply the principles and concepts of emotional intelligence to the management of self and others 5 4
Elective 252041 Promote a learning culture in an organisation 5 5
Elective 264408 Manage and improve communication processes in a function 6 3

Qualification: 59201: NC: Generic Management

Option 2: LP 60269: General Management – Integrated programmes material set 2

59201 National Certificate: Generic Management Learning Programme: 60269: General Management (SSETA) Integrated learning programmes 5 162
The integrated learning material sets are presented as learning programmes:
Type ID Unit Standard Title NQF Credits
Learning Programme 1: Leadership  
Fundamental 120300 Analyse leadership and related theories in a work context 5 8
Core 252037 Build teams to achieve goals and objectives 5 6
Elective 15224 Empower team members through recognising strengths, encouraging participation in decision making and delegating tasks 5 4
Learning Programme 2: Relationship Management  
Core 252027 Devise and apply strategies to establish and maintain workplace relationships 5 6
Elective 252031 Apply the principles and concepts of emotional intelligence to the management of self and others 5 4
Fundamental 12433 Use communication techniques effectively 5 8
Learning Programme 3: Diversity and Conflict Management  
Core 252043 Manage a diverse work force to add value 5 6
Elective 117853 Conduct negotiations to deal with conflict situations 5 8
Elective 114226 Interpret and manage conflicts within the workplace 5 8
Learning Programme 4: People Management  
Elective 12140 Recruit and select candidates to fill defined positions 5 9
Core 252029 Lead people development and talent management 5 8
Core 252034 Monitor and evaluate team members against performance standards 5 8
Core 252035 Select and coach first line managers 5 8
Learning Programme 5: Financial Management  
Fundamental 252036 Apply mathematical analysis to economic and financial information 5 6
Fundamental 252040 Manage the finances of a unit 5 8
Learning Programme 6: Best Practice Management  
Elective 252024 Evaluate current practices against best practice 5 4
Fundamental 252042 Apply the principles of ethics to improve organisational culture 5 5
Core 252044 Apply the principles of knowledge management 5 6
Learning Programme 7: Change Management  
Core 252021 Formulate recommendations for a change process 5 8
Core 252020 Create and manage an environment that promotes innovation 5 6
Fundamental 252026 Apply a systems approach to decision making 5 6
Learning Programme 8: Results-based Management  
Core 252032 Develop, implement and evaluate an operational plan 5 8
Core 252025 Monitor, assess and manage risk 5 8
Fundamental 252022 Develop, implement and evaluate a project plan 5 8
Note: The above learning programmes are available for sale as individual learning programmes

Qualification: 59201: NC: Generic Management

Option 3: LP 60273: Customer Management – Single unit standards material set

59201 National Certificate: Generic Management Learning Programme: 60273: Customer Management (SSETA) Single unit standards 5 162
The individual unit standard learning material sets have been developed for the following:
Type ID Unit Standard Title NQF Credits
Core 252020 Create and manage an environment that promotes innovation 5 6
Core 252021 Formulate recommendations for a change process 5 8
Core 252025 Monitor, assess and manage risk 5 8
Core 252027 Devise and apply strategies to establish and maintain workplace relationships 5 6
Core 252029 Lead people development and talent management 5 8
Core 252032 Develop, implement and evaluate an operational plan 5 8
Core 252034 Monitor and evaluate team members against performance standards 5 8
Core 252035 Select and coach first line managers 5 8
Core 252037 Build teams to achieve goals and objectives 5 6
Core 252043 Manage a diverse work force to add value 5 6
Core 252044 Apply the principles of knowledge management 5 6
Fundamental 12433 Use communication techniques effectively 5 8
Fundamental 120300 Analyse leadership and related theories in a work context 5 8
Fundamental 252022 Develop, implement and evaluate a project plan 5 8
Fundamental 252026 Apply a systems approach to decision making 5 6
Fundamental 252036 Apply mathematical analysis to economic and financial information 5 6
Fundamental 252040 Manage the finances of a unit 5 8
Fundamental 252042 Apply the principles of ethics to improve organisational culture 5 5
Select an additional minimum of 35 credits from the list below
Elective 10045 Identify product features, advantages and benefits to the customer 5 10
Elective 10047 Close a deal with a customer 5 5
Elective 10048 Identify brand mix elements 5 8
Elective 10052 Monitor handling of customer by frontline customer service 5 8
Elective 10066 Establish customer needs and relationships 5 16
Elective 10067 Develop customer needs and relationships 5 16
Elective 15214 Recognise areas in need of change make recommendations and implement change in the team, department or division 5 3
Elective 15219 Develop and implement a strategy and action plans for a team, department or division 5 4

Qualification: 59201: NC: Generic Management

Option 4: LP 60273: Customer Management – Integrated programmes material set 4

59201 National Certificate: Generic Management Learning Programme: 60273: Customer Management (SSETA) Integrated learning programmes 5 162
The integrated learning material sets are presented as learning programmes:
Type ID Unit Standard Title NQF Credits
Learning Programme 1: Leadership  
Fundamental 120300 Analyse leadership and related theories in a work context 5 8
Core 252037 Build teams to achieve goals and objectives 5 6
Learning Programme 2: Relationship Management  
Core 252027 Devise and apply strategies to establish and maintain workplace relationships 5 6
Core 252043 Manage a diverse work force to add value 5 6
Fundamental 12433 Use communication techniques effectively 5 8
Learning Programme 3: Customer Management  
Elective 10053 Manage customer requirements and needs and implement action plans 5 8
Elective 10054 Identify and manage areas of customer service impact 5 6
Elective 10067 Develop customer needs and relationships 5 16
Learning Programme 4: People Management  
Elective 10052 Monitor handling of customer by frontline customer service 5 8
Core 252029 Lead people development and talent management 5 8
Core 252034 Monitor and evaluate team members against performance standards 5 8
Core 252035 Select and coach first line managers 5 8
Learning Programme 5: Financial Management  
Fundamental 252036 Apply mathematical analysis to economic and financial information 5 6
Fundamental 252040 Manage the finances of a unit 5 8
Learning Programme 6: Ethics and Knowledge Management  
Fundamental 252042 Apply the principles of ethics to improve organisational culture 5 5
Core 252044 Apply the principles of knowledge management 5 6
Learning Programme 7: Change Management  
Core 252021 Formulate recommendations for a change process 5 8
Core 252020 Create and manage an environment that promotes innovation 5 6
Fundamental 252026 Apply a systems approach to decision making 5 6
Learning Programme 8: Results-based Management  
Core 252032 Develop, implement and evaluate an operational plan 5 8
Core 252025 Monitor, assess and manage risk 5 8
Fundamental 252022 Develop, implement and evaluate a project plan 5 8
Note: The above learning programmes are available for sale as individual learning programmes

Qualification: 59201: NC: Generic Management

Option 5: LP 60273: Customer Sales Management – Integrated programmes material set 5

59201 National Certificate: Generic Management Learning Programme: 60273: Customer Sales Management (SSETA) Integrated learning programmes 5 162
The integrated learning material sets are presented as learning programmes:
Type ID Unit Standard Title NQF Credits
Learning Programme 1: Leadership  
Fundamental 120300 Analyse leadership and related theories in a work context 5 8
Core 252037 Build teams to achieve goals and objectives 5 6
Learning Programme 2: Relationship Management  
Core 252027 Devise and apply strategies to establish and maintain workplace relationships 5 6
Core 252043 Manage a diverse work force to add value 5 6
Fundamental 12433 Use communication techniques effectively 5 8
Learning Programme 3: Customer Sales Management  
Elective 10045 Identify product features, advantages and benefits to the customer 5 10
Elective 10047 Close a deal with a customer 5 5
Elective 10067 Develop customer needs and relationships 5 16
Learning Programme 4: People Management  
Elective 10052 Monitor handling of customer by frontline customer service 5 8
Core 252029 Lead people development and talent management 5 8
Core 252034 Monitor and evaluate team members against performance standards 5 8
Core 252035 Select and coach first line managers 5 8
Learning Programme 5: Financial Management  
Fundamental 252036 Apply mathematical analysis to economic and financial information 5 6
Fundamental 252040 Manage the finances of a unit 5 8
Learning Programme 6: Ethics and Knowledge Management  
Fundamental 252042 Apply the principles of ethics to improve organisational culture 5 5
Core 252044 Apply the principles of knowledge management 5 6
Learning Programme 7: Change Management  
Core 252021 Formulate recommendations for a change process 5 8
Core 252020 Create and manage an environment that promotes innovation 5 6
Fundamental 252026 Apply a systems approach to decision making 5 6
Learning Programme 8: Results-based Management  
Core 252032 Develop, implement and evaluate an operational plan 5 8
Core 252025 Monitor, assess and manage risk 5 8
Fundamental 252022 Develop, implement and evaluate a project plan 5 8
Note: The above learning programmes are available for sale as individual learning programmes

Qualification: 59201: NC: Generic Management

Option 6: LP 63334: Wholesale and Retail Management – Single unit standards material set

59201 National Certificate: Generic Management Learning Programme: 63334: Wholesale and Retail Management (WR SETA) Single Unit Standards for a qualification or a learnership 5 162
The individual unit standard learning material sets have been developed for the following:
Type ID Unit Standard Title NQF Credits
Core 252020 Create and manage an environment that promotes innovation 5 6
Core 252021 Formulate recommendations for a change process 5 8
Core 252025 Monitor, assess and manage risk 5 8
Core 252027 Devise and apply strategies to establish and maintain workplace relationships 5 6
Core 252029 Lead people development and talent management 5 8
Core 252032 Develop, implement and evaluate an operational plan 5 8
Core 252034 Monitor and evaluate team members against performance standards 5 8
Core 252035 Select and coach first line managers 5 8
Core 252037 Build teams to achieve goals and objectives 5 6
Core 252043 Manage a diverse work force to add value 5 6
Core 252044 Apply the principles of knowledge management 5 6
Fundamental 12433 Use communication techniques effectively 5 8
Fundamental 120300 Analyse leadership and related theories in a work context 5 8
Fundamental 252022 Develop, implement and evaluate a project plan 5 8
Fundamental 252026 Apply a systems approach to decision making 5 6
Fundamental 252036 Apply mathematical analysis to economic and financial information 5 6
Fundamental 252040 Manage the finances of a unit 5 8
Fundamental 252042 Apply the principles of ethics to improve organisational culture 5 5
Select an additional minimum of 35 credits from the list below
Elective 12140 Recruit and select candidates to fill defined positions 5 9
Elective 255499 Manage shrinkage and losses in a wholesale and retail unit 5 12
Elective 255514 Conduct a disciplinary hearing 5 15

Qualification: 59201: NC: Generic Management

Option 7: LP 63334: Wholesale and Retail Mngt – Integrated programmes material set 7

59201 National Certificate: Generic Management Learning Programme: 63334: Wholesale and Retail Management (WR SETA) Integrated learning programmes for a qualification or learnership 5 162
The integrated learning material sets are presented as learning programmes:
Type ID Unit Standard Title NQF Credits
Learning Programme 1: Leadership  
Fundamental 120300 Analyse leadership and related theories in a work context 5 8
Core 252037 Build teams to achieve goals and objectives 5 6
Learning Programme 2: Relationship Management  
Core 252027 Devise and apply strategies to establish and maintain workplace relationships 5 6
Core 252043 Manage a diverse work force to add value 5 6
Fundamental 12433 Use communication techniques effectively 5 8
Learning Programme 3: Shrinkage Management  
Elective 255499 Manage shrinkage and losses in a wholesale and retail unit 5 12
Learning Programme 4: People Management  
Elective 12140 Recruit and select candidates to fill defined positions 5 9
Core 252029 Lead people development and talent management 5 8
Core 252034 Monitor and evaluate team members against performance standards 5 8
Core 252035 Select and coach first line managers 5 8
Learning Programme 5: Financial Management  
Fundamental 252036 Apply mathematical analysis to economic and financial information 5 6
Fundamental 252040 Manage the finances of a unit 5 8
Learning Programme 6: Ethics and Knowledge Management  
Fundamental 252042 Apply the principles of ethics to improve organisational culture 5 5
Core 252044 Apply the principles of knowledge management 5 6
Learning Programme 7: Change Management  
Core 252021 Formulate recommendations for a change process 5 8
Core 252020 Create and manage an environment that promotes innovation 5 6
Fundamental 252026 Apply a systems approach to decision making 5 6
Learning Programme 8: Results-based Management  
Core 252032 Develop, implement and evaluate an operational plan 5 8
Core 252025 Monitor, assess and manage risk 5 8
Fundamental 252022 Develop, implement and evaluate a project plan 5 8
Learning Programme 9: Discipline Management  
Elective 255514 Conduct a disciplinary hearing 5 15
Note: The above learning programmes are available for sale as individual learning programmes

Qualification: 59201: NC: Generic Management

Option 8: LP 80747: Salon Management – Single unit standards material set

59201 National Certificate: Generic Management Learning Programme: 80747: Salon Management (SSETA) Single Unit Standards 5 162
The individual unit standard learning material sets have been developed for the following:
Type ID Unit Standard Title NQF Credits
Core 252020 Create and manage an environment that promotes innovation 5 6
Core 252021 Formulate recommendations for a change process 5 8
Core 252025 Monitor, assess and manage risk 5 8
Core 252027 Devise and apply strategies to establish and maintain workplace relationships 5 6
Core 252029 Lead people development and talent management 5 8
Core 252032 Develop, implement and evaluate an operational plan 5 8
Core 252034 Monitor and evaluate team members against performance standards 5 8
Core 252035 Select and coach first line managers 5 8
Core 252037 Build teams to achieve goals and objectives 5 6
Core 252043 Manage a diverse work force to add value 5 6
Core 252044 Apply the principles of knowledge management 5 6
Fundamental 12433 Use communication techniques effectively 5 8
Fundamental 120300 Analyse leadership and related theories in a work context 5 8
Fundamental 252022 Develop, implement and evaluate a project plan 5 8
Fundamental 252026 Apply a systems approach to decision making 5 6
Fundamental 252036 Apply mathematical analysis to economic and financial information 5 6
Fundamental 252040 Manage the finances of a unit 5 8
Fundamental 252042 Apply the principles of ethics to improve organisational culture 5 5
Compulsory Elective 255514 Conduct a disciplinary hearing 5 15
Select an additional minimum of 20 credits from the list below
Elective 10045 Identify product features, advantages and benefits to the customer 5 10
Elective 10067 Develop customer needs and relationships 5 16
Elective 15214 Recognise areas in need of change make recommendations and implement change in the team, department or division 5 3
Elective 15234 Apply efficient time management to the work of a department/division/section 5 4
Elective 114226 Interpret and manage conflicts within the workplace 5 8
Elective 114600 Apply innovative thinking to the development of a small business 4 8
Elective 116928 Manage diversity in the workplace 5 14
Elective 252031 Apply the principles and concepts of emotional intelligence to the management of self and others 5 4

Qualification: 59201: NC: Generic Management

Option 9: LP 96100: General Management Banking – Single unit standards material set

59201 National Certificate: Generic Management Learning Programme: 96100: General Management: Banking (BANKSETA) Single Unit Standards 5 162
The individual unit standard learning material sets have been developed for the following:
Type ID Unit Standard Title NQF Credits
Core 252020 Create and manage an environment that promotes innovation 5 6
Core 252021 Formulate recommendations for a change process 5 8
Core 252025 Monitor, assess and manage risk 5 8
Core 252027 Devise and apply strategies to establish and maintain workplace relationships 5 6
Core 252029 Lead people development and talent management 5 8
Core 252032 Develop, implement and evaluate an operational plan 5 8
Core 252034 Monitor and evaluate team members against performance standards 5 8
Core 252035 Select and coach first line managers 5 8
Core 252037 Build teams to achieve goals and objectives 5 6
Core 252043 Manage a diverse work force to add value 5 6
Core 252044 Apply the principles of knowledge management 5 6
Fundamental 12433 Use communication techniques effectively 5 8
Fundamental 120300 Analyse leadership and related theories in a work context 5 8
Fundamental 252022 Develop, implement and evaluate a project plan 5 8
Fundamental 252026 Apply a systems approach to decision making 5 6
Fundamental 252036 Apply mathematical analysis to economic and financial information 5 6
Fundamental 252040 Manage the finances of a unit 5 8
Fundamental 252042 Apply the principles of ethics to improve organisational culture 5 5
Select an additional minimum of 35 credits from the list below
Elective 12140 Recruit and select candidates to fill defined positions 5 9
Elective 15214 Recognise areas in need of change make recommendations and implement change in the team, department or division 5 3
Elective 15219 Develop and implement a strategy and action plans for a team, department or division 5 4
Elective 15224 Empower team members through recognising strengths, encouraging participation in decision making and delegating tasks 5 4
Elective 15236 Apply financial analysis 5 4
Elective 114226 Interpret and manage conflicts within the workplace 5 8
Elective 117853 Conduct negotiations to deal with conflict situations 5 8
Elective 252024 Evaluate current practices against best practice 5 4
Elective 252031 Apply the principles and concepts of emotional intelligence to the management of self and others 5 4
Elective 252041 Promote a learning culture in an organisation 5 5
Elective 264408 Manage and improve communication processes in a function 6 3

Qualification: 59201: NC: Generic Management

Option 10: LP 96100: General Management Banking – Integrated programmes material set 10

59201 National Certificate: Generic Management Learning Programme: 96100: General Management: Banking (BANKSETA) Integrated learning programmes 5 162
The integrated learning material sets are presented as learning programmes:
Type ID Unit Standard Title NQF Credits
Learning Programme 1: Leadership  
Fundamental 120300 Analyse leadership and related theories in a work context 5 8
Core 252037 Build teams to achieve goals and objectives 5 6
Elective 15224 Empower team members through recognising strengths, encouraging participation in decision making and delegating tasks 5 4
Learning Programme 2: Relationship Management  
Core 252027 Devise and apply strategies to establish and maintain workplace relationships 5 6
Elective 252031 Apply the principles and concepts of emotional intelligence to the management of self and others 5 4
Fundamental 12433 Use communication techniques effectively 5 8
Learning Programme 3: Diversity and Conflict Management  
Core 252043 Manage a diverse work force to add value 5 6
Elective 117853 Conduct negotiations to deal with conflict situations 5 8
Elective 114226 Interpret and manage conflicts within the workplace 5 8
Learning Programme 4: People Management  
Elective 12140 Recruit and select candidates to fill defined positions 5 9
Core 252029 Lead people development and talent management 5 8
Core 252034 Monitor and evaluate team members against performance standards 5 8
Core 252035 Select and coach first line managers 5 8
Learning Programme 5: Financial Management  
Fundamental 252036 Apply mathematical analysis to economic and financial information 5 6
Fundamental 252040 Manage the finances of a unit 5 8
Learning Programme 6: Best Practice Management  
Elective 252024 Evaluate current practices against best practice 5 4
Fundamental 252042 Apply the principles of ethics to improve organisational culture 5 5
Core 252044 Apply the principles of knowledge management 5 6
Learning Programme 7: Change Management  
Core 252021 Formulate recommendations for a change process 5 8
Core 252020 Create and manage an environment that promotes innovation 5 6
Fundamental 252026 Apply a systems approach to decision making 5 6
Learning Programme 8: Results-based Management  
Core 252032 Develop, implement and evaluate an operational plan 5 8
Core 252025 Monitor, assess and manage risk 5 8
Fundamental 252022 Develop, implement and evaluate a project plan 5 8
Note: The above learning programmes are available for sale as individual learning programmes

Qualification: 59201: NC: Generic Management

Option 11: LP 96099: Customer Management Banking – Single unit standards material set

59201 National Certificate: Generic Management Learning Programme: 96099: Customer Management: Banking (BANKSETA) Integrated learning programmes 5 162
The integrated learning material sets are presented as learning programmes:
Type ID Unit Standard Title NQF Credits
Core 252020 Create and manage an environment that promotes innovation 5 6
Core 252021 Formulate recommendations for a change process 5 8
Core 252025 Monitor, assess and manage risk 5 8
Core 252027 Devise and apply strategies to establish and maintain workplace relationships 5 6
Core 252029 Lead people development and talent management 5 8
Core 252032 Develop, implement and evaluate an operational plan 5 8
Core 252034 Monitor and evaluate team members against performance standards 5 8
Core 252035 Select and coach first line managers 5 8
Core 252037 Build teams to achieve goals and objectives 5 6
Core 252043 Manage a diverse work force to add value 5 6
Core 252044 Apply the principles of knowledge management 5 6
Fundamental 12433 Use communication techniques effectively 5 8
Fundamental 120300 Analyse leadership and related theories in a work context 5 8
Fundamental 252022 Develop, implement and evaluate a project plan 5 8
Fundamental 252026 Apply a systems approach to decision making 5 6
Fundamental 252036 Apply mathematical analysis to economic and financial information 5 6
Fundamental 252040 Manage the finances of a unit 5 8
Fundamental 252042 Apply the principles of ethics to improve organisational culture 5 5
Select an additional minimum of 35 credits from the list below
Elective 10045 Identify product features, advantages and benefits to the customer 5 10
Elective 10047 Close a deal with a customer (in a Contact Centre) 5 5
Elective 10052 Monitor handling of customers by frontline customer service 5 6
Elective 10066 Establish customer needs and relationships 5 16
Elective 10067 Develop customer needs and relationships 5 16
Elective 15214 Recognise areas in need of change make recommendations and implement change in the team, department or division 5 3
Elective 15219 Develop and implement a strategy and action plans for a team, department or division 5 4

Qualification: 59201: NC: Generic Management

Option 12: LP 96099: Customer Mngt Banking – Integrated programmes material set 12

59201 National Certificate: Generic Management Learning Programme: 96099: Customer Management: Banking (BANKSETA) Integrated learning programmes 5 162
The integrated learning material sets are presented as learning programmes:
Type ID Unit Standard Title NQF Credits
Learning Programme 1: Leadership  
Fundamental 120300 Analyse leadership and related theories in a work context 5 8
Core 252037 Build teams to achieve goals and objectives 5 6
Learning Programme 2: Relationship Management  
Core 252027 Devise and apply strategies to establish and maintain workplace relationships 5 6
Core 252043 Manage a diverse work force to add value 5 6
Fundamental 12433 Use communication techniques effectively 5 8
Learning Programme 3: Customer Sales Management  
Elective 10045 Identify product features, advantages and benefits to the customer 5 10
Elective 10047 Close a deal with a customer 5 5
Elective 10067 Develop customer needs and relationships 5 16
Learning Programme 4: People Management  
Elective 10052 Monitor handling of customer by frontline customer service 5 8
Core 252029 Lead people development and talent management 5 8
Core 252034 Monitor and evaluate team members against performance standards 5 8
Core 252035 Select and coach first line managers 5 8
Learning Programme 5: Financial Management  
Fundamental 252036 Apply mathematical analysis to economic and financial information 5 6
Fundamental 252040 Manage the finances of a unit 5 8
Learning Programme 6: Ethics and Knowledge Management  
Fundamental 252042 Apply the principles of ethics to improve organisational culture 5 5
Core 252044 Apply the principles of knowledge management 5 6
Learning Programme 7: Change Management  
Core 252021 Formulate recommendations for a change process 5 8
Core 252020 Create and manage an environment that promotes innovation 5 6
Fundamental 252026 Apply a systems approach to decision making 5 6
Learning Programme 8: Results-based Management  
Core 252032 Develop, implement and evaluate an operational plan 5 8
Core 252025 Monitor, assess and manage risk 5 8
Fundamental 252022 Develop, implement and evaluate a project plan 5 8
Note: The above learning programmes are available for sale as individual learning programmes

Qualification: 61596: ND: Food and Beverage Management

Additional and Separate Integrated Learning Programmes

General LP: Barista Basics
Elective 7732 Prepare and clear areas for counter service 2 1
Core 7743 Accept and store food deliveries 4 3
Fundamental 7800 Maintain health, hygiene and a professional appearance 1 1

Qualification: 61589: NC: Banking

Option 1: Integrated programmes material set 1

61589 National Certificate: Banking Learning Programme 20186: National Certificate: Banking (BANKSETA) Integrated learning programmes 5 120
The integrated learning material sets are presented as learning programmes:
Type ID Unit Standard Title NQF Credits
Learning Programme 1: Apply financial practices  
Elective 117781 Explain legislative and regulatory requirements and their impacts 5 16
Elective 115821 Apply business financial practices 5 4
Elective 15236 Apply financial analysis 5 4
Elective 116365 Evaluate the financial practices of a business 6 9
Learning Programme 2: Provide financial solutions to clients  
Fundamental 7356 Provide sales related services within the banking sector 5 15
Elective 10045 Identify product features, advantages and benefits to the customer 5 10
Fundamental 7345 Determine the banking-related financial needs of a business 5 20
Elective 7396 Present a banking-related financial solution to a business client for consideration 5 8
Learning Programme 3: Manage budgets and business continuity risks  
Elective 7880 Prepare, implement, manage and control budgets 6 10
Elective 7340 Manage Business Continuity Risks in a banking environment 5 30
Note: The above learning programmes are available for sale as individual learning programmes

Qualification: 61592: ND: Human Resources Management and Practices

Option 1: LP 49592 – Integrated programmes material set 1

61592 National Diploma: Human Resources Management and Practices Learning Programme: 49692 (SABPP) Integrated learning programmes 5 249
The integrated learning material sets are presented as learning programmes:
Type ID Unit Standard Title NQF Credits
Learning Programme 1: Deal with legislation  
Core 114274 Demonstrate and apply an understanding of the Basic Conditions of Employment Act (Act 75 of 1997) 5 8
Core 114273 Demonstrate and apply an understanding of the Labour Relations Act with respect to Collective Agreements and Bargaining Councils 5 6
Core 11909 Monitor and advise on substantive conditions of employment and related rights and obligations in an organisation 5 5
Elective 230448 Contribute towards organisation policy development 5 8
Learning Programme 2: Manage the personnel function  
Core 12140 Recruit and select candidates to fill defined positions 5 9
Core 7848 Manage the induction of new staff 5 5
Core 7882 Manage Payroll Records 5 6
Core 10171 Manage the capture, storage and retrieval of human resources information using an information system 5 3
Core 11907 Draft an employment contract 5 3
Elective 11911 Manage individual careers 5 5
Fundamental 110528 Compile and control a budget for a range of office supply requirements 5 4
Learning Programme 3: Facilitation Skills  
Core 12138 Conduct an organisational needs analysis 6 10
Core 117871 Facilitate learning using a variety of given methodologies 5 10
Core 115830 Develop own ability to provide a business advisory service for SMMEs 5 10
Fundamental 115791 Use language and communication strategies for vocational and occupational learning 5 5
Elective 114924 Demonstrate understanding of the outcomes-based education and training approach within the context of a National Qualifications Framework 5 5
Learning Programme 4: Skills Development Facilitation  
Core 15232 Coordinate planned skills development interventions in an organisation 5 6
Elective 252041 Promote a learning culture in an organisation 5 5
Elective 15228 Advise on the establishment and implementation of a quality management system for skills development practices in an organisation 5 10
Elective 15217 Develop an organisational training and development plan 5 6
Elective 15221 Provide information and advice regarding skills development and related issues 5 4
Elective 15218 Conduct an analysis to determine outcomes of learning for skills development and other purposes 6 4
Learning Programme 5: Assessment  
Core 115753 Conduct outcomes-based assessment 5 15
Learning Programme 6: Supervise a team  
Core 15220 Set, monitor and measure the achievement of goals and objectives for a team, department or division within an organisation 5 4
Core 10148 Supervise a project team of a business project to deliver project objectives 5 14
Core 15230 Monitor and evaluate team members against performance standards (Monitor team members and measure effectiveness of performance) 5 4
Core 15229 Implement codes of conduct in the team, department or division 5 3
Learning Programme 7: Facilitate labour relations  
Core 12139 Facilitate the resolution of employee grievances 6 5
Core 10985 Conduct a disciplinary hearing 6 5
Core 11286 Institute disciplinary action 5 8
Learning Programme 8: Communicate effectively  
Fundamental 10044 Implement a generic communication strategy 5 10
Fundamental 12433 Use communication techniques effectively 5 8
Learning Programme 9: Improve productivity  
Elective 264403 Apply problem-solving techniques to make decisions on a multi-faceted problem 6 5
Core 114882 Develop holistic productivity improvement strategies and plans 5 10
Core 114886 Measure and assess the factors that influence labour productivity and establish the relative impact of each factor 5 8
Learning Programme 10: Manage change  
Core 116927 Apply the principles of employment equity to organisational transformation 5 10
Core 15214 Recognise areas in need of change, make recommendations and implement change in the team, department or division 5 3
Core 15215 Identify and interpret Best Practice guidelines, and plan for and implement Best Practice within the team, department or division 5 4
Note: The above learning programmes are available for sale as individual learning programmes

Qualification: 62610: ND: Copywriting

Additional and Separate Integrated Learning Programmes

General LP: Write persuasive copy for marketing communications R6 000-00
Core 117585 Prepare and clear areas for counter service 5 11
Core 230470 Accept and store food deliveries 5 9
Core 117602 Maintain health, hygiene and a professional appearance 5 10

Qualification: 63769: NC: Business Analysis Support Practice

Option 1: Single unit standards material set

63769 NC: Business Analysis Support Practice (MICT) Note: Single unit standards 5 138
The individual unit standard learning material sets have been developed for the following:
Type ID Unit Standard Title NQF Credits
Core 115358 Apply information gathering techniques for computer system development 5 7
Core 115395 Apply and explain the generic business process and value chain model 5 12
Core 115398 Observe and record the findings of a business requirements gathering session 5 8
Core 115402 Assist in researching the problem and the solution within a consulting context 5 6
Core 116779 Develop and implement specifications to achieve the desired product or service 5 10
Core 252026 Apply a systems approach to decision making 5 6
Core 258835 Model and design business processes and workflow 5 10
Core 258836 Analyse and apply different Information and Communication Technology (ICT) Systems Development Lifecycle (SDLC) models for a given scenario 5 8
Core 258837 Demonstrate an understanding of business applications and systems 5 10
Core 258839 Apply basic principles of requirements-related modelling 5 4
Fundamental 12433 Use communication techniques effectively 5 8
Fundamental 114050 Explain the principles of business and the role of information technology 5 4
Fundamental 114055 Demonstrate an awareness of ethics and professionalism for the computer industry in South Africa 5 3
Fundamental 115835 Operate in a professional manner utilising trouble shooting techniques while applying creative thinking processes 5 5
Fundamental 119173 Develop and maintain effective working relationship with clients 5 8
Fundamental 258840 Demonstrate an understanding of the external environment of business 5 5
Select an additional minimum of 24 credits from the list below
Elective 15234 Apply efficient time management to the work of a department/division/section 5 4
Elective 120378 Support the project environment and activities to deliver project objectives 5 14
Elective 252020 Create and manage an environment that promotes innovation 5 6

Qualification: 63769: NC: Business Analysis Support Practice

Option 2: Integrated programmes material set 2

63769 NC: Business Analysis Support Practice (MICT) Integrated learning programmes 5 138
The integrated learning material sets are presented as learning programmes:
Type ID Unit Standard Title NQF Credits
Learning Programme 1: Understand business applications and systems  
Fundamental 114050 Explain the principles of business and the role of information technology 5 4
Core 258837 Demonstrate an understanding of business applications and systems 5 10
Fundamental 258840 Demonstrate an understanding of the external environment of business 5 5
Learning Programme 2: Operate in a professional and innovative manner  
Fundamental 114055 Demonstrate an awareness of ethics and professionalism for the computer industry in South Africa 5 3
Elective 15234 Apply efficient time management to the work of a department/division/section 5 4
Elective 252020 Create and manage an environment that promotes innovation 5 6
Learning Programme 3: Assist with requirement specifications  
Fundamental 115835 Operate in a professional manner utilising trouble shooting techniques while applying creative thinking processes 5 5
Core 115358 Apply information gathering techniques for computer system development 5 7
Core 115402 Assist in researching the problem and the solution within a consulting context 5 6
Learning Programme 4: Build client relationships  
Fundamental 12433 Use communication techniques effectively 5 8
Fundamental 119173 Develop and maintain effective working relationship with clients 5 8
Learning Programme 5: Model and design business processes  
Core 115395 Apply and explain the generic business process and value chain model 5 12
Core 258835 Model and design business processes and workflow 5 10
Core 258836 Analyse and apply different Information and Communication Technology (ICT) Systems Development Lifecycle (SDLC) models for a given scenario 5 8
Learning Programme 6: Decide upon and record requirement specifications  
Core 115398 Observe and record the findings of a business requirements gathering session 5 8
Core 252026 Apply a systems approach to decision making 5 6
Learning Programme 7: Develop and implement specifications using modelling  
Core 258839 Apply basic principles of requirements-related modelling 5 4
Core 116779 Develop and implement specifications to achieve the desired product or service 5 10
Learning Programme 8: Support the BA project environment  
Elective 120378 Support the project environment and activities to deliver project objectives 5 14
Note: The above learning programmes are available for sale as individual learning programmes

Qualification: 66189: NC: Quality Management Systems

Additional and Separate Integrated Learning Programmes

General LP: Manage documentation and records in a quality management system
Fundamental 263377 Demonstrate an understanding of quality requirements for a quality management system 5 12
Core 263394 Manage documentation and records within a quality management system 5 8

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